GSFCarParts.com Reviews

Name: GSFCarParts.com
Address: Units 21-27, The Fort Industrial Park Dunlop Way, B35 7AR, Birmingham
Rating: 4.47

4.5 Rating 55,540 Reviews

88 %

of reviewers recommend GSFCarParts.com

4.5

Based on 55,540 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About GSFCarParts.com:

At GSF Car Parts we stock a huge range of car parts for all makes and models. Simply enter your car’s registration or vehicle details to find the right part in seconds.

We offer free UK delivery on all orders over £25 or Click & Collect for FREE in just 30 minutes from one of our 170+ stores across the UK.

Visit Website

Phone:

0121 626 7971

Email:

reviews@gsfcarparts.com

Location:

Units 21-27, The Fort Industrial Park Dunlop Way, B35 7AR
Birmingham
B35 7AR

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GSFCarParts.com 5 star review on 30th May 2025

152

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Disappointed our second order not arrived was ordered a week past Tuesday still waiting”

Helpful Report

Posted 3 years ago

“Ordered an item for collection the following day. Order was confirmed, email was received stating part was available for collection. Drove to the other end of Leeds to collect. Money was taken but then they couldn't find the part. After a load of fannying around was told they could get it from Huddersfield in about an hour. Elected to take my money back . Clearly there is a stock control problem and I was not impressed. Ironically on leaving I noticed a Wilko Motorsave across the road and called in on "the off chance". Guess what they had the item I needed at the same price, so bit of a result and saved a wasted journey.”

Helpful Report

Posted 4 years ago

“GSF provide great offers from time to time, and quick to ship goods. But when it comes to returns for online purchases, they are not as quick to respond. Telephone lines never answer, are on recorded messages, and when the counter service is contacted, they are rude. Only one way street. sent me an incorrect product on online sale, had to return at my cost and not yet received a refund. This does not comply with trading standards, or Sale of Goods Act.”

Helpful Report

Posted 4 years ago

“I ordered my car parts 6 days ago and it’s still on preadvice when tracking my parcel”

Helpful Report

Posted 4 years ago

“Great website but after putting no plate in and been told part is for my car. Part was wrong”

Helpful Report

Posted 4 years ago

“I have ordered 2 parts from GSF over the last 6-12 months. On both occasions a completely different part has arrived. The first time I was told I had to make a 40 minute drive to Heathrow to exchange my wrong item, the second time they agreed to post the correct item out to me. I would suggest you avoid GSF, unless you’re a fan of the lucky dip service they seem to offer.”

Helpful Report

Posted 4 years ago

“Ordered service parts and cabin filter came as incorrect unit. Tried to get filter exchanged at a local GSF, but was told, nothing to do with them, I would have to contact online GSF and get a replacement posted. Not happy at all as the car was waiting to be returned to customer. I had to buy another cabin filter at the local GSF and pay another £12 to finish and return car. I expected local GSF to exchange and I pay any extra, but they act as if they are a different company altogether”

Helpful Report

Posted 4 years ago

“Ordered engine mount went to gsf in luton wasnignored by counter staff for 5 minutes then was told I should have made him aware when he was standing in feint of me singing songs. Was given wrong part then told was my fault because I should have checked before leaving. Went back to get correct part told me none in stock. Complete waste of time.. Stick to euro car parts”

Helpful Report

Posted 4 years ago

“Sorry to say my recent experience was aweful, GSF were saved by the lady on the front desk at the Derby banch. I placed the order online, I received an email to say collect, so next day I went to the branch and only 1/2 my order was ready. I had to make a second visit to get the remainder.”

Helpful Report

Posted 4 years ago

“Delivery was fine and items were well packaged, however, one of the wiper blades I ordered based on the eligible ones it provided from my license plate was the completely wrong fitting and was only suitable for the older model of my car so basically completely useless to me. I feel like the site needs to be double checked to ensure the parts it is suggesting based on your car model (from the license plate) are correct and applicable. Probably won't use again because I have little faith that they will get it correct next time.”

Helpful Report

Posted 4 years ago

“Usually good service but last order was miss picked and I didn’t get an oil filter instead I received an bc air filter that didn’t fit my van, currently awaiting a credit..”

Helpful Report

Posted 4 years ago

“Discount is given when you buy online 5 litres for £26 but 1 litre in store cost £12. this is complete rip-off and unacceptable. again, i was informed its next day delivery ; i bought item saturday , it was not delivered on sunday or monday but tuesday 3pm. so next day delivery was to deceive customers?”

Helpful Report

Posted 4 years ago

“The person on the counter answered the phone while dealing with me,totally unprofessional,I would try to avoid going there.”

Helpful Report

Posted 4 years ago

“I cancelled my order same day when I ordered, but they dispatched it two days later...”

Helpful Report

Posted 4 years ago

“Ordered a battery online for delivery to sister’s house late on. Saturday. Next day got a it’s been despatched 2-3 days. The Monday was a bank holiday. Tuesday waited for it, called local branch “not us call Birmingham”. Called them “lots of calls try later or email”. Emailed explaining recently had chemo please can a have rough idea of when will arrive? Reply definitely Thursday. Part way through Wednesday get a “your parcel left in porch”. Might be useful if they told customers HOW it was being delivered, not van from local branch but DHL.”

Helpful Report

Posted 4 years ago

“Member of staff older with beard no patience whatsoever, Portsmouth branch,puts me off going there again!”

Helpful Report

Posted 4 years ago

“Ordered an air filter and oil filter from the parts picker on the website with a registration number. The part delivered was wrong and GSF helpfully suggested another part number. The return was accepted but the cost of the postage was as much as the original filter. A return to a local branch was refused. This would have been much better for me. It wasn’t my mistake in the first place!”

Helpful Report

Posted 4 years ago

“Parts ordered arrived on time. Fitting brakes all new parts fitted were identically matched. Then drained oil and when changing oil filter found wrong filter had been supplied, went to local GSF who had one in stock and charged full price and wasn’t interested in the wrong item that had been supplied.”

Helpful Report

Posted 4 years ago

“When reserved the parts I required a note said to check with staff as there was more than one possible part for the vehicle. On arrival at the branch I asked if the fitment could be checked. The staff could not have been less helpful. The staff kept stopping serving me to answer the phone five times. Unfortunately one of the items were incorrect and had to be returned. The pricing system seems curious as the online price can be 60 percent of the listed price yet the item is collected from the store and pay at collection. If you go in to the store without pre order you pay listed price for same item from the same shelf handled by same staff. The staff could be more helpful and a standard price system would be sensible”

Helpful Report

Posted 4 years ago

“Gave me the wrong part, staff are unfriendly and bland”

Helpful Report

Posted 4 years ago

GSFCarParts.com is rated 4.5 based on 55,540 reviews