GSFCarParts.com Reviews

Name: GSFCarParts.com
Address: Units 21-27, The Fort Industrial Park Dunlop Way, B35 7AR, Birmingham
Rating: 4.47

4.5 Rating 56,388 Reviews

87 %

of reviewers recommend GSFCarParts.com

4.5

Based on 56,388 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About GSFCarParts.com:

At GSF Car Parts we stock a huge range of car parts for all makes and models. Simply enter your car’s registration or vehicle details to find the right part in seconds.

We offer free UK delivery on all orders over £25 or Click & Collect for FREE in just 30 minutes from one of our 170+ stores across the UK.

Visit Website

Phone:

0121 626 7971

Email:

reviews@gsfcarparts.com

Location:

Units 21-27, The Fort Industrial Park Dunlop Way, B35 7AR
Birmingham
B35 7AR

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GSFCarParts.com 5 star review on 24th July 2025

153

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“parts were wrong even after your system says they are rite, and the birmingham depot is a waste of time trying to call as no one answers. refunds take ages to process”

Helpful Report

Posted 4 years ago

“No answer from customer services , late delivery. Live chat offline , phone lines saying send an email and email response saying we will answer in 3 -5 days......all after waiting 3-5 days for the delivery”

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Posted 4 years ago

“Payed express delivery, my as well just waited would of taken as much to arrive”

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Posted 4 years ago

“Parts were ordered by the mechanic , yet 20 % cheaper online and told tough because that’s how it is. Advised that it’s a really poor customer experience and you would think that the mechanic who ordered using his discount would be at least the same if not cheaper!”

Helpful Report

Posted 4 years ago

“No problem with ordering online, however when i went to the Torquay store to collect the parts I was left waiting an unacceptable amount if time. A shame as this store is closer to my home and garage than euro car parts but customers are seen to quickly there.”

Helpful Report

Posted 4 years ago

“Received email saying 3 parts that were individually ordered were ready to collect ...on arrival one part was not there but could be ordered in to arrive few days later- the part did not arrive but no problem getting refund . Inconvenience not appreciated - later receive email to say parts I had got had not been collected and later still another email to say the order (which I collected ) had been cancelled. Seems there is a lack of communication within the departments involved . Reasonable prices and friendly staff but a bit of a nuisance with clarity not being a characteristic of the company”

Helpful Report

Posted 4 years ago

“Click and collect a oil filter for a ford focus, wrong one supplied, tried to exchange it staff refused to exchange/refund The one supplied was the only one on the website”

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Posted 4 years ago

“Customer service was very helpful, however, as I have to return unused items, it become very messy. Been advised twice by customer support, I could return items to nearest branch, same information on website. Wasted a week and few hours on Saturday, as Totenham branch manager refused accept return, stated change of rules. Gutted.”

Helpful Report

Posted 4 years ago

“Order was incorrect”

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Posted 4 years ago

“Tried to order 4 things. Ordered 3 okay but the last thing wasnt online. We called the store and they confirmed they had it in stock and should be able to order online but it wasn’t appearing. Person on the phone was no help. Phone call to head office wasnt going through so had to email and they told me the exact thing the store told me and basically said they cant help. I made them aware i was told its in stock at the store they then proceeded to reserve it for me on there. I asked for the price and order number and replied with only the order number and no price. I turned up to the store and they told me the price and it was triple what i was hoping for and even the man in the store agreed it was ridiculous. I declined and took the 3 things i did order away. Wouldn’t recommend.”

Helpful Report

Posted 4 years ago

“Ordered online. Travelled some 80 miles round trip only to be told their stock records were incorrect. Then had to travel some further 40 miles to collect from another branch. Not impressed”

Helpful Report

Posted 4 years ago

“Did not arrive on day expected and paid for”

Helpful Report

Posted 4 years ago

“Ordered a particle filter and received it deformed. Same day I contacted Customer Service through website form (06.07.2021) asking and I didn't received any answer from them by the date of this review.”

Helpful Report

Posted 4 years ago

“Bought a product at the counter, the member of staff that served me appeared to have an attitude problem. Went back to buy the same product, served by the same member of staff. He quoted me double the price for the same thing. Explained I had bought the product previously, he was not interested so left without the product. Ordered the product on line for the original price & had it delivered free off charge.”

Helpful Report

Posted 4 years ago

“It was ok, but the wrong part has been sent out, despite being the part recommended for my vehicle on the website. I can't get the part switched for some reason and have to send it back for a refund instead of dropping into a store. All in all not great”

Helpful Report

Posted 4 years ago

“poor quality part had to modify it to make it fit.”

Helpful Report

Posted 4 years ago

“Ordered parts online, arrived to pick them up and the store only had one member of staff who was sat in the office. He didn't even acknowledge that I had walked in by saying he would be with me shortly, despite seeing me. Instead, he carried on on his computer and then proceeded to make a lengthy phone call. I shouted for attention and he told me he was on his own today so I would have to wait. If I didn't need the parts, I'd have walked out, but I won't order from you for pick up again if your staff can't even acknowledge a customer. I would happily wait if he had just said he would be with me soon as he was on his own but it took me to shout hello before he even said a word.”

Helpful Report

Posted 4 years ago

“very slow service at branch in Eastleigh”

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Posted 4 years ago

“Incomplete order!”

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Posted 4 years ago

“I ordered online few car parts and one of them were also the rear brake pads, when I ordered it said everything is in stock but when I went there the guys who served me said the rear brake pads we don’t have but we giving you another pair but cost more , when I said to him that online said everything is in stock, the guy start raising his voice and saying in this world nothing is sure, today you have tomorrow you don’t have . I was surprised to hear because that had nothing to do with what he was saying . I said to him but you are failing to meat what you saying on your online ordering and normally you shouldn’t charge me , he started saying aggressively “is anybody giving you free things in this country “, I said Im not asking you anything for free but just few pounds reduction because you don’t have those what I ordered and to me will cost another service to the mechanic just for those rear brake if I don’t get them today. As result I was fed up and paid for the rest and left because I could not hear his none sense responses . I don’t think I will order anything anymore from these people , specially if this guy serves me .”

Helpful Report

Posted 4 years ago

GSFCarParts.com is rated 4.5 based on 56,388 reviews