GSFCarParts.com Reviews

Name: GSFCarParts.com
Address: Units 21-27, The Fort Industrial Park Dunlop Way, B35 7AR, Birmingham
Rating: 4.47

4.5 Rating 55,591 Reviews

88 %

of reviewers recommend GSFCarParts.com

4.5

Based on 55,591 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About GSFCarParts.com:

At GSF Car Parts we stock a huge range of car parts for all makes and models. Simply enter your car’s registration or vehicle details to find the right part in seconds.

We offer free UK delivery on all orders over £25 or Click & Collect for FREE in just 30 minutes from one of our 170+ stores across the UK.

Visit Website

Phone:

0121 626 7971

Email:

reviews@gsfcarparts.com

Location:

Units 21-27, The Fort Industrial Park Dunlop Way, B35 7AR
Birmingham
B35 7AR

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GSFCarParts.com 5 star review on 30th May 2025

152

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered online Picked up the items in store Only when I went to fit the oil filter did I find i was given the wrong unit I subsequently went else where and brought another filter as I’d ripped open the box and got oil on it”

Helpful Report

Posted 3 years ago

“Customer service very poor”

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Posted 3 years ago

“Extraordinary slow responses, short staffed and seem to work at extremely slow pace, no sense of customer service”

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Posted 3 years ago

“Open the reception door and alarm went off to alert them a customer is at reception. It took them really 5 minutes to come to reception and there was apologies for the delay”

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Posted 3 years ago

“Based on the options offered for my car I ordered brake pads and discs. They arrived promptly but both where incorrect and do not fit my car. After 3 days of trying to contact GSF I am still waiting for my returns number. They do not actually stock the part I need.”

Helpful Report

Posted 3 years ago

“It was disappointing none of the 4 staff I saw when I arrived to collect my order attended the till until I made a point of looking through the internal windows to the office and glaring! I waited for 5 to 6 minutes on arrival, not a long time I know, but I was the only customer. There were 2 guys in the loading bay chatting to each other, and the 2 guys in the office must have seen me arrive but did nothing. I made eye contact with one of the 2 guys in the loading bay but he carried on chatting. I don't mind waiting when it's busy, but I do when I'm being ignored.”

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Posted 3 years ago

“Not happy about delivering it's late and didn't come to my home address”

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Posted 3 years ago

“Used before and fine. This time, not good. Not even helped by not being told what I am reviewing. I ordered an exhaust pipe - not in stock at the two local stores listed so had to order. Order was placed on Tuesday. Was told the delivery date would be between Friday and the following Tuesday. Heard nothing by Friday and the online help was offline - no use. Searched again and found one at the Leicester depot - but that was not straightforward. The two nearest stores were listed, whether or not they had stock so ended up speculatively searching to achieve this. PITA frankly. Also ordered two new specialist bolts for joining the exhaust. Got to Leicester and the bolts were bog-standard, non-shouldered jobbies like the originals so they were rejected. Got home and fitted the exhaust only to get an email that the exhaust due for delivery had FINALLY been picked up by the courier. Not a cat in hell's chance of getting it when I needed it, so I rejected that too when it arrived which naturally did not please the couriers, but hey-ho not my problem. I Will probably use them again but on this occasion they were useless. Come on guys, if you haven't got it in stock at the two local depots, instead of forcing delivery on your hapless customers, let us know where you HAVE got it in stock. Sometimes we want it fast and will travel rather than wait for the snail mail. The delivery was within the specified date but no use to me - I needed to get ahead, and I consider the communication poor and the parcel collection useless on this occasion.”

Helpful Report

Posted 3 years ago

“Car was booked in but sadly I had to phone GSF because the clutch didn’t arrive when promised. Also the slave cylinder was not the new easy fit version shown on the website and box but the older version So 2 ⭐️ For value parts”

Helpful Report

Posted 3 years ago

“I was a little disappointed with the lights. They said they were complete and whilst I wasn't surprised they were supplied without any lamps I was surprised that they never came with any fixings to either fit them yo the car wings but also the lenses to the base. ☹”

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Posted 3 years ago

“Service initially fine looked up part on website using reg number, placing the order online fine and delivered ok. However, part listed on website turned out to be the wrong one, getting hold of their returns dept. was a total nightmare just constantly getting an answerphone message. Not impressed at having to pay for the return courier when the part was listed wrong on their website!”

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Posted 3 years ago

“The website is great but its really slow, i have fast internet so i think its your servers. other than that great website.”

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Posted 3 years ago

“parts were wrong even after your system says they are rite, and the birmingham depot is a waste of time trying to call as no one answers. refunds take ages to process”

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Posted 3 years ago

“No answer from customer services , late delivery. Live chat offline , phone lines saying send an email and email response saying we will answer in 3 -5 days......all after waiting 3-5 days for the delivery”

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Posted 3 years ago

“Payed express delivery, my as well just waited would of taken as much to arrive”

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Posted 3 years ago

“Parts were ordered by the mechanic , yet 20 % cheaper online and told tough because that’s how it is. Advised that it’s a really poor customer experience and you would think that the mechanic who ordered using his discount would be at least the same if not cheaper!”

Helpful Report

Posted 3 years ago

“No problem with ordering online, however when i went to the Torquay store to collect the parts I was left waiting an unacceptable amount if time. A shame as this store is closer to my home and garage than euro car parts but customers are seen to quickly there.”

Helpful Report

Posted 3 years ago

“Received email saying 3 parts that were individually ordered were ready to collect ...on arrival one part was not there but could be ordered in to arrive few days later- the part did not arrive but no problem getting refund . Inconvenience not appreciated - later receive email to say parts I had got had not been collected and later still another email to say the order (which I collected ) had been cancelled. Seems there is a lack of communication within the departments involved . Reasonable prices and friendly staff but a bit of a nuisance with clarity not being a characteristic of the company”

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Posted 3 years ago

“Click and collect a oil filter for a ford focus, wrong one supplied, tried to exchange it staff refused to exchange/refund The one supplied was the only one on the website”

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Posted 3 years ago

“Customer service was very helpful, however, as I have to return unused items, it become very messy. Been advised twice by customer support, I could return items to nearest branch, same information on website. Wasted a week and few hours on Saturday, as Totenham branch manager refused accept return, stated change of rules. Gutted.”

Helpful Report

Posted 3 years ago

GSFCarParts.com is rated 4.5 based on 55,591 reviews