GSFCarParts.com Reviews

Name: GSFCarParts.com
Address: Units 21-27, The Fort Industrial Park Dunlop Way, B35 7AR, Birmingham
Rating: 4.47

4.5 Rating 56,388 Reviews

87 %

of reviewers recommend GSFCarParts.com

4.5

Based on 56,388 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About GSFCarParts.com:

At GSF Car Parts we stock a huge range of car parts for all makes and models. Simply enter your car’s registration or vehicle details to find the right part in seconds.

We offer free UK delivery on all orders over £25 or Click & Collect for FREE in just 30 minutes from one of our 170+ stores across the UK.

Visit Website

Phone:

0121 626 7971

Email:

reviews@gsfcarparts.com

Location:

Units 21-27, The Fort Industrial Park Dunlop Way, B35 7AR
Birmingham
B35 7AR

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GSFCarParts.com 5 star review on 24th July 2025

153

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“to be told order was ready to be collected then parts not in stock when in store was a waste of time. Especially during rush hour. But hey!! Im not bitter these things happen.”

Helpful Report

Posted 3 years ago

“Wasn’t happy ordered online and picked up from the shop and when my fitter went to fit the pads they were the wrong set so had to pay him to come back the next day not so much as a sorry from your staff 😡😡”

Helpful Report

Posted 3 years ago

“Last 3 times I had wrong orders, not suitable. I had to return them.”

Helpful Report

Posted 3 years ago

“The part I purchased was different to what I needed! Your ad stated this was the correct replacement fuel pump and housing for my vehicle. Unfortunately the garage tried to adapt it to make it fit as it was scheduled in to be fixed!!! It’s now sat in the box smelling of diesel and about as much use as a chocolate teapot. I’ve wasted £164 on a product you stated was a direct replacement part and it wasn’t. Won’t be using you again!!!”

Helpful Report

Posted 3 years ago

“sent the wrong part”

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Posted 3 years ago

“Part arrived later after paying for next day delivery, and the part was of poor quality and needed modifying to fit”

Helpful Report

Posted 3 years ago

“Even though I had pre-ordered online, when I arrived in store the order was not ready and the guy had to collect the items whilst I was waiting. In my opinion I should have be turning up to store to find my order ready for payment and collection, a quick easy transaction. This was not the case! Added to this, 2 of the items I had ordered were not in stock despite my online order saying they were available in store. This then meant a refund was required - more time wasted! In total, I spent over 30 minutes stood waiting in store for items I had pre-ordered online a day earlier, and therefore should have been waiting for me! Not a great customer experience to be honest. However, on a positive note, the items were extremely well priced and I would shop with GSF again for that reason.”

Helpful Report

Posted 3 years ago

“The parts weren’t available in Woodford so i went to Tottenham Was sold the wrong parts I came back to the woodford branch and they gave the correct parts without amending the bill but on reflection, it would’ve been more cost effective to get a complete refund and purchase the correct parts but now i cant be bothered to make a fourth journey. Both sales assistants in either bbranch were exceptional in their demeanour, professionalism and delivery but somehow i came out worse off financially”

Helpful Report

Posted 3 years ago

“incorrect pricing for inlet gasket: 8 pieces required, GSF price average for 8 pieces but delivered just one then customer support claimed item is sold in units of 1. This item is an 8 piece inlet gasket. I need to return part for a refund== unwarranted admin. £9.40 for 1/8 of the unit is 10x average competitor pricing. I have therefore decided to delete GSF from my potential supplier list.”

Helpful Report

Posted 3 years ago

“Ordered cv joints but wrong parts sent! Your catalogue doesn't match correct parts to reg plate. Will not be using GSF again”

Helpful Report

Posted 3 years ago

“Paid for express delivery at 2pm wednesday before cut off, parcel wasn't delivered until friday, on friday it was delivered later than the allocated slot which meant i missed it and didnt actually receive it until the following monday. parcelforce at fault really but still not very impressed with the service.”

Helpful Report

Posted 3 years ago

“when pattern parts are significantly different, requiring different bolts etc etc those parts need to be supplied with the part. When trying to return a part its best to facilitate this rather than try delaying tactics like requiring photos that will show you nothing, under distance selling rules you are required to accept returns regardless of reason, but when its incompatibility issues you should be offering to cover return postage not making it the customers fault and making returns difficult”

Helpful Report

Posted 3 years ago

“Second time I’ve done purchase on line, the part in both cases was wrong. Search via Google is next to useless.”

Helpful Report

Posted 3 years ago

“Stock was not available at the branch that indicated it was. However as positive the sales assistant did contact the next nearest branch that showed stock where I was able to make detour to get what I needed but not what you need when there are fuel shortages.... I fitted the part same day and got the car back on the road to get to work the next morning.”

Helpful Report

Posted 3 years ago

“Ordered brake pads they were wrong how hard it is it to supply correct parts .”

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Posted 3 years ago

“You really need to get Feltham branch sorted out before euro car parts takes all your regular customers”

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Posted 3 years ago

“Having to pay to return brake discs when bought offline because they don’t accept them in the store when bought offline is a joke!”

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Posted 3 years ago

“Website is rubbish. I would rather have consistent pricing than artificial discounts. Having ordered online and chosen home delivery not sure why I cannot take stuff back to store for swap.”

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Posted 3 years ago

“Good but fuel filter had no caps on inlet and outlet valves.”

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Posted 3 years ago

“First time I have used GSF Ordered a reverse light switch for my transit but unfortunately I was sent the wrong part even though I submitted the reg number and all that. Luckily I was able to use a local parts dealer to get me out of a hole. Now I have all the hassle of returning the part and hoping I get a full refund including all postage and packaging both ways. Note to self cheaper and internet are not always the best option. Support local in future!!!!”

Helpful Report

Posted 3 years ago

GSFCarParts.com is rated 4.5 based on 56,388 reviews