GSFCarParts.com Reviews

Name: GSFCarParts.com
Address: Units 21-27, The Fort Industrial Park Dunlop Way, B35 7AR, Birmingham
Rating: 4.47

4.5 Rating 56,377 Reviews

87 %

of reviewers recommend GSFCarParts.com

4.5

Based on 56,377 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About GSFCarParts.com:

At GSF Car Parts we stock a huge range of car parts for all makes and models. Simply enter your car’s registration or vehicle details to find the right part in seconds.

We offer free UK delivery on all orders over £25 or Click & Collect for FREE in just 30 minutes from one of our 170+ stores across the UK.

Visit Website

Phone:

0121 626 7971

Email:

reviews@gsfcarparts.com

Location:

Units 21-27, The Fort Industrial Park Dunlop Way, B35 7AR
Birmingham
B35 7AR

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GSFCarParts.com 5 star review on 24th July 2025

153

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“ordered part on tuesday 2-3 days delivery . actually turned up on saturday .missed my MOT appointment not happy”

Helpful Report

Posted 3 years ago

“The air filter ordered was supposed to have been dispatched a week ago but has not yet arrived”

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Posted 3 years ago

“Send me wronge parts my car is still in garage”

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Posted 3 years ago

“Service was good apart from online shop Put my reg in and looked for a petrol filter got the part which was stated for my car but my car does not have that part so I’m left with a £26 petrol filter that I can’t use”

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Posted 3 years ago

“Wrong part came even after submitting registration number”

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Posted 3 years ago

“When the man finally took his eyes away from his mobile phone and got up too serve me, he didn't seem that he wanted too be there, he took my reference went away and came back with the service parts. I pointed out that one of the items he picked was the wrong one. Again he seemed not bothered and a little confused he finally came back with correct item.”

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Posted 3 years ago

“Generally GSF have been excellent with good prices and efficient sales. Unfortunately, you've spoiled it by putting pop ups on my computer that appear now and then. Shame, as otherwise you'd have got five stars.”

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Posted 3 years ago

“Order dealt with promptly however I never received the goods as they were damaged in transit and returned to sender. Got an email to say that I would be refunded once they had received the returned goods and that if I still wanted them I should re-order. Would have expected to be told they would re-send unless I didn't want the goods rather than have to re-order (and pay again) also why do I have to wait until the goods have been returned before being refunded as they didn't even get close to being delivered.”

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Posted 3 years ago

“Poor delivery service as my battery was placed upside down in my wheely bin and a few days later than expected”

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Posted 3 years ago

“A company that will charge you twice as much if you phone or go in store for it instead of ordering online and collecting in the same store doesn’t feel honest”

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Posted 3 years ago

“We’ll impressed with a quick delivery - parcel delivered within 24 hours. Unfortunately when we attempted to fit it (a gas strut for a rear hatch) we found it was the wrong part and wouldn’t fit. Clip on bottom of strut was missing. Excellent service from the team re. returns procedure, although I wasn’t able to return it to the local GSF branch as it was a Parts Alliance outlet. This needs sorting.”

Helpful Report

Posted 3 years ago

“When you put your reg in and give you the wrong size battery and they should put the right parts you need”

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Posted 3 years ago

“Ordered and paid for brembo and was given drive tec with no refund. Very disappointed won't use again”

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Posted 3 years ago

“Wasn’t very friendly.,one of the workers even burped out loud in front of me. Very professional NOT”

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Posted 3 years ago

“I ordered some wiper blades from the website by entering my car reg, I assumed all the parts that were that appeared on the list were all a compatible fit for my car. Received the parts and tried to fit them but they were the wrong fit, clearly this wasn't my fault as I cannot physically see them but had to pay £12 to return them which I'm very un happy about. I would like to know what is the purpose of entering my car registration when the parts I receive my or my not fit?”

Helpful Report

Posted 3 years ago

“I asked forBosch, you sent Valeo, I asked for a full set for my Merc c class estate. The one for the rear was for a VW Golf. Pretty poor reslly”

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Posted 3 years ago

“Sent the wrong part”

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Posted 3 years ago

“Sent wrong part, no compensation given, in fact I had to pay more”

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Posted 3 years ago

“Counter service is abysmal”

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Posted 3 years ago

“Only decent experience is applying the great discounts. Customer service instore is appalling, one of the worst. Very grumpy and unhelpful receptionists with a very long waiting time unwilling to do their job more seriously.”

Helpful Report

Posted 3 years ago

GSFCarParts.com is rated 4.5 based on 56,377 reviews