GSFCarParts.com Reviews

Name: GSFCarParts.com
Address: Units 21-27, The Fort Industrial Park Dunlop Way, B35 7AR, Birmingham
Rating: 4.47

4.5 Rating 56,374 Reviews

87 %

of reviewers recommend GSFCarParts.com

4.5

Based on 56,374 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About GSFCarParts.com:

At GSF Car Parts we stock a huge range of car parts for all makes and models. Simply enter your car’s registration or vehicle details to find the right part in seconds.

We offer free UK delivery on all orders over £25 or Click & Collect for FREE in just 30 minutes from one of our 170+ stores across the UK.

Visit Website

Phone:

0121 626 7971

Email:

reviews@gsfcarparts.com

Location:

Units 21-27, The Fort Industrial Park Dunlop Way, B35 7AR
Birmingham
B35 7AR

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GSFCarParts.com 5 star review on 24th July 2025

153

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered part and went to collect at Sydenham branch, staff too busy on phones to come and serve me. Kept me waiting 20 minutes to come and get paper work and collect part from shelf. Staff member was rude as if he couldn’t be bothered.”

Helpful Report

Posted 3 years ago

“Ordered wipers online for click & collect. Went to store to pay and collect. After quite a wait I was told that although the parts were shown in stock, they couldn't be found. I had to buy wipers that were more expensive. Not disastrous but, disappointing.”

Helpful Report

Posted 3 years ago

“Had to wait 3 to 4 days for my parts ?”

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Posted 3 years ago

“Item purchased which dropped in price within 24hrs. Price promise isn’t applicable to their own website was told. Was told to reorder new. Which meant refusing delivery of ordered product to then order new. No understanding of cost to company and inconvenience when wasnt necessary. Managers need to use discretion and autonomy to make business economical decisions. Decided to save the co money and keep existing order. But frustrated and annoyed which could have been prevented.”

Helpful Report

Posted 3 years ago

“Egr valve you supplied me lasted 8 months before developing a fault. Car is now out of action until you fix the valve, up to 6 weeks. This is not acceptable considering the cost of the part.”

Helpful Report

Posted 3 years ago

“Wrong part,Web site only shows one type, there were two types, shop wanted extra £28 no thanks, was a third cheaper at car spares”

Helpful Report

Posted 3 years ago

“Given the wrong part and had to travel 20 miles there and back again to correct the mistake by the shop”

Helpful Report

Posted 3 years ago

“The guy on the cash counter to collect the order wasn't very welcoming.”

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Posted 3 years ago

“3 items were ordered from your stock but i had 3 separate delivery!”

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Posted 3 years ago

“These clowns keep allowing me to drive the 20 mile round trip after reserving items, only to be told when I get there they don’t have the item!!!! In particular I use the Milton Keynes branch in Bletchley. It’s very frustrating, but am happy to give me business to Euro Car Parts, Bedford Battery or any other motor factors in the area.”

Helpful Report

Posted 3 years ago

“Really confusing payment method on the GSF website. If you want to Click and Collect in store beware. The payment method on the website draws you towards the credit card logos, you make a payment there and you've instantly selected their courier parts service. Yes its free delivery but there is no mention of delivery times and really annoying if you wanted to pre-order the parts and collect from their stores. Their web designers need to make this clearer and give you an opt out if you want to use their stores.”

Helpful Report

Posted 3 years ago

“Service was very slow the other branch in bradford is much quicker arrived at 8.30 and was waiting for 10 minutes when I was in a rush to get to work staff were friendly though I have to say”

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Posted 3 years ago

“Website easy to use. Was no notification to say that the order was available to pick up (just some shot in the dark statement that it'll be ready within an hour) even though it requests for an email address and phone number. Went to collect an hour later, guy behind the counter couldn't have seemed less interested to be there, order was passed off to a female member of staff who dealt with the order more accordingly. Only used GSF on this occasion because of the price compared to other local suppliers, but hasn't really made a great impression, so will pay the difference and shop elsewhere.”

Helpful Report

Posted 3 years ago

“Took much longer to arrive than stated”

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Posted 3 years ago

“Ordered power steering pump,got home to find I'd been given an old returned unit,then told they had no new units,2 journeys and no still no pump”

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Posted 3 years ago

“Input my reg to order rear wiper blade for my 55 Focus and after picking up, driving home and trying to fit for 10mins realised it was for different year of manufacture!”

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Posted 3 years ago

“Staff was very unhelpful, when ask to double check if its the correct part ordered on GSF online..the staff response was i dont know... I am ordering now on Euro car parts, etc.”

Helpful Report

Posted 3 years ago

“Normally an excellent service however last order failed to be delivered in the 3 to 4 working days and vehicle ended up being off the road for 2 weeks. Once contacted communication was good but nevertheless the delay was an issue to me.”

Helpful Report

Posted 3 years ago

“I ordered a battery on click and collect. I was advised 3 times it was ready to collect. On arrival I was eventually told they didn’t have one but one would be delivered to my home later. It was delivered later than advised after chasing its whereabouts on phone. I came to use it on my car to find it wouldn’t start car as I had 8.3 volts for n it!”

Helpful Report

Posted 3 years ago

“Put my number plate in, ordered the part I was told to by their website. Incorrect part, they now want to charge me to return the part, makes no sense. Won’t use again”

Helpful Report

Posted 3 years ago

GSFCarParts.com is rated 4.5 based on 56,374 reviews