GSFCarParts.com Reviews

Name: GSFCarParts.com
Address: Units 21-27, The Fort Industrial Park Dunlop Way, B35 7AR, Birmingham
Rating: 4.47

4.5 Rating 56,374 Reviews

87 %

of reviewers recommend GSFCarParts.com

4.5

Based on 56,374 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About GSFCarParts.com:

At GSF Car Parts we stock a huge range of car parts for all makes and models. Simply enter your car’s registration or vehicle details to find the right part in seconds.

We offer free UK delivery on all orders over £25 or Click & Collect for FREE in just 30 minutes from one of our 170+ stores across the UK.

Visit Website

Phone:

0121 626 7971

Email:

reviews@gsfcarparts.com

Location:

Units 21-27, The Fort Industrial Park Dunlop Way, B35 7AR
Birmingham
B35 7AR

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GSFCarParts.com 5 star review on 24th July 2025

153

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Placed an ordered 9 items, received 6 of them after 8 days. I asked them to send the 3 missing items ASAP, unfortunately received an email saying that 2 of these items are out of stock”

Helpful Report

Posted 3 years ago

“Ordered sump plugs oil and air filters for 2 cars online. Delivery on the order quotrd as 3 to 5 days. After day 2 received an email saying one of the filters were not in stock and could not get a date from the supplier that when replacement stock would be received and i would be recredited. After not receing day 5 telephoned the number given on the website no answer 3 times. Then engaged with online chat where i was re assured that delivery woyld be the following day. I also mentioned had not had the recredit for the unavailable filter where i was assured that i would be receiving the full order. I received the delivery after 2 more days not following day and the filter they originally said would be missing was missing. I followed up with on line chat after which time i was recredited. The items received were as ordered.”

Helpful Report

Posted 3 years ago

“confusing automatic messages from GSF and DPD regarding the delivery date / time. Redirected delivery to a neighbour when given the option by DPD and this was ignored by the DPD driver.”

Helpful Report

Posted 3 years ago

“The online system was very easy and fair pricing considering the current economic situation. When I went to collect my order there was only one person serving and chatting to each customer for a long time before serving them, so a 3 person queue took 40 minutes!! I was close to walking out and going 'stuff this'. I will not be returning”

Helpful Report

Posted 3 years ago

“Customer counter experience good,unfortunately gave me the wrong part.”

Helpful Report

Posted 3 years ago

“Had to return 3 times as they gave me parts that weren’t suitable”

Helpful Report

Posted 3 years ago

“Almost achieved average rating. Used for ordering various filters and there is a range of quality available from various manufacturers. Online click and collect service used but when I attended 40 minutes later not all of the items were available. Also, the display of pre-discount code prices only serve to clutter the page and presumably is an attempt to fool customers that they can make big savings. The counter staff were efficient but obviously there's a problem with the stock control system, which makes this an unreliable service.”

Helpful Report

Posted 3 years ago

“Price mistake on web site for ad blue and then wrong wipers supplied for Mercedes-Benz c200 estate after checking and being told they'd fit.”

Helpful Report

Posted 3 years ago

“The parts sent were the wrong ones (they dont fit the vehicle they`re supposed to), in tatty packaging that had already been returned to them by somebody else. I have to pay to return them back to GSF as I cant take them back to an actual shop!”

Helpful Report

Posted 3 years ago

“3 people behind the counter when I walked in but had to wait about 10 minutes for a click and collect part”

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Posted 3 years ago

“Poor service, rude and lazy staff”

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Posted 3 years ago

“Website said my parts were in stock and would be ready within 30 minutes. I arrived and found that the actual shop was closed and wouldn't be open until the following day. Wasted journey.”

Helpful Report

Posted 3 years ago

“I visited my local branch after finding the part I needed on the website. I gave the chap the part number and he quoted me £55 plus vat! The website states the part is only £21.45 including the vat. I showed him his own company website to which he said “well order it on there then! If you do it will be at least 40 mins before we get the order and we can’t price match against that!” I explained to him, regardless of that been his company website or me been in his store the comapany is the same and as such is registered as one business. There is no price matching to be done, just sell me the part that is in stock at the price quoted online. I was very disappointed to hear that his only reply was to tell me to f**k off and get out of the shop.”

Helpful Report

Posted 3 years ago

“Only 2 out of the 3 part's i ordered were delivered, phoned but only got a recorded message, e-mailed and got my money returned.”

Helpful Report

Posted 3 years ago

“ordered on line. Although initially all seemed good parts came no problem and at a very reasonable price. Apart from one part didn't fit my car and had different parts in it to what it should've been. And because I've ordered online, I can only send them back to the main depot, and not take them back to a local store. And this is going to cost me more or less the same price as the parts. So not worth sending them back”

Helpful Report

Posted 3 years ago

“Not happy only 1 disc turned up and no disc pads. Wanted me to pay again to do collection from Coventry would take 72 hours to get refund but my payment was instanT. Phone number doesn't work to talk to anyone very disapointing. My Car was booked in fpr repairs but had to cancel as parts hadn't arrived”

Helpful Report

Posted 3 years ago

“Delivery of my parts took way too long meaning I was without my car until I received them and could carry out the work needed to get me back on the road, I have severe mental health problems and my car is my safe place when I'm having a hard time”

Helpful Report

Posted 3 years ago

“Delivery time too long lost first order had to contact had to ask where my item was”

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Posted 3 years ago

“delayed the despatch of my order, not arrived now after 11 days, no response from customer services, no tracking information available - not a good experience at the moment”

Helpful Report

Posted 3 years ago

“One of my orders did not come.”

Helpful Report

Posted 3 years ago

GSFCarParts.com is rated 4.5 based on 56,374 reviews