GSFCarParts.com Reviews

Name: GSFCarParts.com
Address: Units 21-27, The Fort Industrial Park Dunlop Way, B35 7AR, Birmingham
Rating: 4.47

4.5 Rating 55,512 Reviews

88 %

of reviewers recommend GSFCarParts.com

4.5

Based on 55,512 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About GSFCarParts.com:

At GSF Car Parts we stock a huge range of car parts for all makes and models. Simply enter your car’s registration or vehicle details to find the right part in seconds.

We offer free UK delivery on all orders over £25 or Click & Collect for FREE in just 30 minutes from one of our 170+ stores across the UK.

Visit Website

Phone:

0121 626 7971

Email:

reviews@gsfcarparts.com

Location:

Units 21-27, The Fort Industrial Park Dunlop Way, B35 7AR
Birmingham
B35 7AR

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GSFCarParts.com 5 star review on 30th May 2025

152

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I purchased a YUASA O63 3000 Battery on the 14 th March for £62 .87 and then being sent a email selling the same battery for £55 .89 on the 21 st March.not to pleased”

Helpful Report

Posted 3 years ago

“incorrect oil filter”

Helpful Report

Posted 3 years ago

“I was not happy with the service at the counter, yes i got the parts I ordered on line. Click and collect but also I needed some sort of bonding agent I asked the lady behind the counter she told me we don't have anything like that, so I paid for my goods. This was at 5.10pm felt like she rushed to get me out of there, I turned round and there on the shelf was my bonding agent.”

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Posted 3 years ago

“Unhelpful staff”

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Posted 3 years ago

“Only rated poor due to the parcel being delivered to the wrong location - address that was given to courier was different to what I supplied but customer service was brilliant and issued me a refund as I had to get the parts elsewhere in the end but would certainly use again though as mistakes happen. Certainly can't complain about price as these guys were over £70 cheaper than everywhere else.”

Helpful Report

Posted 3 years ago

“Parts, two wing mirrors, delivered but one wing mirror broken and they werent a matching pair. Sent them back to you but still awaiting confirmation of refund”

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Posted 3 years ago

“I ordered an oil level sensor for my BMW 5231 (1958) with the registration number. One was sent but as the oil sump needs draining first to dismantle the old one, it was clear that the one sent was incorrect. You do not have the correct one in stock or that is going to be available apparently. The old one was reinstalled and a new oil/filter replaced at a cost of £~80 for labour only. Therefore annoyance as it will take another £80 to install the correct one.”

Helpful Report

Posted 3 years ago

“I give this review, because your employee try to give me another parts.”

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Posted 3 years ago

“Increasingly, GSF seems to have little or no stock on decent brands of things like air and oil filters”

Helpful Report

Posted 3 years ago

“Placed an ordered 9 items, received 6 of them after 8 days. I asked them to send the 3 missing items ASAP, unfortunately received an email saying that 2 of these items are out of stock”

Helpful Report

Posted 3 years ago

“Ordered sump plugs oil and air filters for 2 cars online. Delivery on the order quotrd as 3 to 5 days. After day 2 received an email saying one of the filters were not in stock and could not get a date from the supplier that when replacement stock would be received and i would be recredited. After not receing day 5 telephoned the number given on the website no answer 3 times. Then engaged with online chat where i was re assured that delivery woyld be the following day. I also mentioned had not had the recredit for the unavailable filter where i was assured that i would be receiving the full order. I received the delivery after 2 more days not following day and the filter they originally said would be missing was missing. I followed up with on line chat after which time i was recredited. The items received were as ordered.”

Helpful Report

Posted 3 years ago

“confusing automatic messages from GSF and DPD regarding the delivery date / time. Redirected delivery to a neighbour when given the option by DPD and this was ignored by the DPD driver.”

Helpful Report

Posted 3 years ago

“The online system was very easy and fair pricing considering the current economic situation. When I went to collect my order there was only one person serving and chatting to each customer for a long time before serving them, so a 3 person queue took 40 minutes!! I was close to walking out and going 'stuff this'. I will not be returning”

Helpful Report

Posted 3 years ago

“Customer counter experience good,unfortunately gave me the wrong part.”

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Posted 3 years ago

“Had to return 3 times as they gave me parts that weren’t suitable”

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Posted 3 years ago

“Almost achieved average rating. Used for ordering various filters and there is a range of quality available from various manufacturers. Online click and collect service used but when I attended 40 minutes later not all of the items were available. Also, the display of pre-discount code prices only serve to clutter the page and presumably is an attempt to fool customers that they can make big savings. The counter staff were efficient but obviously there's a problem with the stock control system, which makes this an unreliable service.”

Helpful Report

Posted 3 years ago

“Price mistake on web site for ad blue and then wrong wipers supplied for Mercedes-Benz c200 estate after checking and being told they'd fit.”

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Posted 3 years ago

“The parts sent were the wrong ones (they dont fit the vehicle they`re supposed to), in tatty packaging that had already been returned to them by somebody else. I have to pay to return them back to GSF as I cant take them back to an actual shop!”

Helpful Report

Posted 3 years ago

“3 people behind the counter when I walked in but had to wait about 10 minutes for a click and collect part”

Helpful Report

Posted 3 years ago

“Poor service, rude and lazy staff”

Helpful Report

Posted 3 years ago

GSFCarParts.com is rated 4.5 based on 55,512 reviews