GSFCarParts.com Reviews

Name: GSFCarParts.com
Address: Units 21-27, The Fort Industrial Park Dunlop Way, B35 7AR, Birmingham
Rating: 4.47

4.5 Rating 55,511 Reviews

88 %

of reviewers recommend GSFCarParts.com

4.5

Based on 55,511 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About GSFCarParts.com:

At GSF Car Parts we stock a huge range of car parts for all makes and models. Simply enter your car’s registration or vehicle details to find the right part in seconds.

We offer free UK delivery on all orders over £25 or Click & Collect for FREE in just 30 minutes from one of our 170+ stores across the UK.

Visit Website

Phone:

0121 626 7971

Email:

reviews@gsfcarparts.com

Location:

Units 21-27, The Fort Industrial Park Dunlop Way, B35 7AR
Birmingham
B35 7AR

Write Your review

Tell us how GSFCarParts.com made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

GSFCarParts.com 5 star review on 30th May 2025

152

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I think GSF have done a superb job with the packaging but I can't give a business a good rating if they use the awful parcel service that is UPS. I had a battery delivered on its side and filled the majority of the bag up with battery acid so that was certainly fun, Luckily i know what i'm doing and was able to fill the battery back up again.”

Helpful Report

Posted 3 years ago

“Fast delivery of item bit ot wasn't compatible with my car so slightly annoyed!”

Helpful Report

Posted 3 years ago

“Placed order and had to chase arrival date. Unfortunately the phone lines kept going to answerphone. Eventually got through to someone who was very helpful. Parcel turned up in two parts. Then when I was having work carried out on vehicle, found to be missing part of order. Had to chase again and eventually last part of order arrived. Fingers crossed they are the correct parts.”

Helpful Report

Posted 3 years ago

“Postage a mess, and “in stock” items not available to ship on the order.”

Helpful Report

Posted 3 years ago

“I ordered brake pads listed specifically for my car, but when they came they didn’t fit and I had to drive 35 miles to return them to a shop and exchange them for ones that did fit. Car was on jacks etc and it was frustrating.”

Helpful Report

Posted 3 years ago

“twice i have ordered goods now,the first package had the wrong postcode on the package and it was eventually received with the battery packed on its side.secondly i asked for click and collect but you delivered it,not good!!”

Helpful Report

Posted 3 years ago

“Can't return items to a different branch, one wrong part given.”

Helpful Report

Posted 3 years ago

“No problem with the parts or their prices, excellent value. I do not want to be bombarded with marketing emails every single day since purchasing despite unsubscribing to emails several times!”

Helpful Report

Posted 3 years ago

“Ordered 2 filters & a sump plug for delivery which was charged. Had a confirmation email but shortly after received another saying 1 filter out of stock. Ended up paying too much for 2 items when delivery added. Will use europarts next time.”

Helpful Report

Posted 3 years ago

“The air filter and oil filter wasn't correct”

Helpful Report

Posted 3 years ago

“took over a week to deliver”

Helpful Report

Posted 3 years ago

“Have to wait in the reception for 20 min , and been told to come back later after 1h for my parts I ordered online ..”

Helpful Report

Posted 3 years ago

“Customer service was poor. The description of the product was not great.”

Helpful Report

Posted 3 years ago

“Incorrect part was suggested on website after ordering I had to return by post at my own cost despite having a branch that I could drop off at nearby. Website recommends incorrect part and I have to pay for the inconvenience. Will use another auto parts supplier where this is not an issue.”

Helpful Report

Posted 3 years ago

“Spoke to manager in birchgrove Cardiff,what a twat.”

Helpful Report

Posted 3 years ago

“Ordered a car battery now UPS can’t deliver for whatever reason 10 days after the order and money was taken. Only found this out when I spoke with GSF. Poor customer service I’m afraid to say and quite annoying as I’m jump starting my vehicle every two days. Been told no replacement will be issued, just hoping that my refund will be.”

Helpful Report

Posted 3 years ago

“Unfortunately, it was Cash only as Machine broken. Very Poor as had to go find a Cash machine . Last time used GSF arrived to collect via click and collect and some bits missing .”

Helpful Report

Posted 3 years ago

“Part I ordered did not fit when garage come to do repair . So he taken it all off and had to put it back together and now I have to wait to get done after bank holiday.”

Helpful Report

Posted 3 years ago

“Many parts unavailable and not as cheap as some online stores where you can buy quality spares at cheaper prices also noticed long waiting time for click and collect costomer I have only been there times at the Woodford branch and each time has been the same, very frustrating and disappointed with the poor service.”

Helpful Report

Posted 3 years ago

“The person on the main desk was miserable, unhelpful, discourteous and not even a thank you or goodbye. I will not buy any more products from this company.”

Helpful Report

Posted 3 years ago

GSFCarParts.com is rated 4.5 based on 55,511 reviews