GSFCarParts.com Reviews

Name: GSFCarParts.com
Address: Units 21-27, The Fort Industrial Park Dunlop Way, B35 7AR, Birmingham
Rating: 4.47

4.5 Rating 56,363 Reviews

87 %

of reviewers recommend GSFCarParts.com

4.5

Based on 56,363 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About GSFCarParts.com:

At GSF Car Parts we stock a huge range of car parts for all makes and models. Simply enter your car’s registration or vehicle details to find the right part in seconds.

We offer free UK delivery on all orders over £25 or Click & Collect for FREE in just 30 minutes from one of our 170+ stores across the UK.

Visit Website

Phone:

0121 626 7971

Email:

reviews@gsfcarparts.com

Location:

Units 21-27, The Fort Industrial Park Dunlop Way, B35 7AR
Birmingham
B35 7AR

Write Your review

Tell us how GSFCarParts.com made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

GSFCarParts.com 5 star review on 24th July 2025

153

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Put in your registration number and they still send wrong part even though it was correct on picture then wait forever for a refund use other suppliers if you can”

Helpful Report

Posted 2 years ago

“I turned up at my local shop, after a 20 minute drive, but arrived just at closing time to collect my pre-ordered battery. The guys were too interested in closing, so wouldn't help me. Had to drive back again the following day, so took me two trips and 80 minutes.The service on the following trip, however, was very good, and I was even asked if I wanted the battery carrying out to my car.”

Helpful Report

Posted 2 years ago

“Failed to ship order, I had to contact them on estimated delivery day as I had booked time off work to do the service. They told me they didn't have my items but hadn't bothered to tell me. Shoddy service, won't use again”

Helpful Report

Posted 2 years ago

“Bought set of brakes for my car online came to collect at Cambridge branch and the guy there was like miserable to work and make me feel like proper tresspasser or intruder.”

Helpful Report

Posted 3 years ago

“Second time ordered some parts and been wrong, had to send parts back which has cost me £11.15 for recorded post so had to pay for GSF mistake, not very happy at all, it makes me have second thoughts about using them in future”

Helpful Report

Posted 3 years ago

“Took about 30mins to get the parts very slow process at the counter”

Helpful Report

Posted 3 years ago

“GSF parts and service always excellent, unfortunately DPD delivery delayed by 2 days. Best to use click and collect if you can.”

Helpful Report

Posted 3 years ago

“Ordered a part online and was given the wrong serial numbered part on collection. I was able to exchange it easily enough again when I saw the part didn’t fit, but additional travel added to the frustration.”

Helpful Report

Posted 3 years ago

“Parts were not in stock at Leicester branch so chose the Coventry branch as they had both items in stock via the website. Ordered and arranged collection for the next day to find only one of the items was actually in stock when I got there. The Sales lady apologised and arranged for the missing item to come to their Coventry branch the next morning but it meant a 2nd round trip from Leicester to Coventry for me.”

Helpful Report

Posted 3 years ago

“The old parts counter has gone and replaced with just a empty desk without people feeling responsible for customers.”

Helpful Report

Posted 3 years ago

“Click and collect order, only to find items out of stock. Waste of my time”

Helpful Report

Posted 3 years ago

“Having received notification my order was ready for collection I was very disappointed that it was no longer in the store when I arrived! This is the first time it has happened to me on an otherwise good service.”

Helpful Report

Posted 3 years ago

“20 min wait in shop, order not ready.”

Helpful Report

Posted 3 years ago

“Travelled 16 miles to collect a part after giving reg, to find we were given the wrong part, also enquired about a part for my mecedes and compared price with mercedes main dealer and Mercedes was half the price you where asking shameful.”

Helpful Report

Posted 3 years ago

“My address was written correctly in the invoice paper But the delivery address was written incorrectly and was delivered two houses away So i had to trace my parcel via the look of the shoes shown in the delivery picture Then oil filter was sent wrong but on the website it was pictured the right one which i needed”

Helpful Report

Posted 3 years ago

“As an ex All parts and GSF employee, who always gave 110% I found a reluctants to want to take my money unless I did it online. The last year I have spent £750 on spare parts for 2 cars. I only got brake pads from you @£15.. Stocking no parts for some older vehicles I can understand but surely you can some leads in the business to get them. How come you get 60% discount when you have no stock, yet only 30% when you do, or that what's what it seems. Your not alone EURO CAR PARTS... Are in fact even worse.. Just a note GSF a good company to work for, only the workers can create a fantastic one.”

Helpful Report

Posted 3 years ago

“Parcel arrived by DPD with tape saying carefully repacked by DPD but not my ordered parts ! To be fair to GSF after a phone call another package arrived next day and correct .”

Helpful Report

Posted 3 years ago

“Called, gave the reg and told they had the part. Was given the wrong part, upon checking on their website, the part given clearly states does not fit your vehicle”

Helpful Report

Posted 3 years ago

“Late dispatch so delivery did not meet the 3 to 4 working days, two days late turned up on a Sunday. Delivery driver excellent.”

Helpful Report

Posted 3 years ago

“Purchased front discs for 2013 polo. Asked if they could cross ref with OE they said they were the ones. They were not. To small so had to return.”

Helpful Report

Posted 3 years ago

GSFCarParts.com is rated 4.5 based on 56,363 reviews