GSFCarParts.com Reviews

Name: GSFCarParts.com
Address: Units 21-27, The Fort Industrial Park Dunlop Way, B35 7AR, Birmingham
Rating: 4.47

4.5 Rating 55,511 Reviews

88 %

of reviewers recommend GSFCarParts.com

4.5

Based on 55,511 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About GSFCarParts.com:

At GSF Car Parts we stock a huge range of car parts for all makes and models. Simply enter your car’s registration or vehicle details to find the right part in seconds.

We offer free UK delivery on all orders over £25 or Click & Collect for FREE in just 30 minutes from one of our 170+ stores across the UK.

Visit Website

Phone:

0121 626 7971

Email:

reviews@gsfcarparts.com

Location:

Units 21-27, The Fort Industrial Park Dunlop Way, B35 7AR
Birmingham
B35 7AR

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GSFCarParts.com 5 star review on 30th May 2025

152

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Staff friendly and excellent but their online computer system stinks. Parts in stocks keep showing as 'Out of Stock'! Sheer management negligence and lack of attention.”

Helpful Report

Posted 2 years ago

“I have tried for days to get through to somebody on the phone and it goes straight to answer phone”

Helpful Report

Posted 2 years ago

“Parts took too long to be delivered and when they did arrive the most significant item was incorrect. Opted for refund.”

Helpful Report

Posted 2 years ago

“Go online to order but not in stock ring branch and they have in stock same make but £8 dearer bit of a scam on gsf part”

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Posted 2 years ago

“Part was not correct , wrong diameter disc brake rotor ordered online , returned to local Horsham branch still waiting for a refund - or a response to my email to your customer care team - Local staff very pleasent”

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Posted 2 years ago

“Ordered part online, in my opinion, slightly mislead with the parts abd the way they are listed (under my reg’ number) Wrong part arrives, trying to return it, what utter chaos! Loads of information required, some which I’ve never had, finally got to the point of return, but with who, post office, courier? No indication as to how or where to return it written on any of the information given. Dreadful, never again will I use this service, it’s made my life stressful for the past week!”

Helpful Report

Posted 2 years ago

“Could not use website staff can provide the same service in-store very poor and had to use other companies more than once”

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Posted 2 years ago

“I'm still waiting for my money from your company I was stranded in kent ordered and payed for the parts on line went to your shop in kent to collect them I was told they were delivering to my house in newcastle upon tyne I had to re order wait 30 minutes and pay again for the parts I tried for 2 days to cancel the order but all lines were busy the shop in kent were a good bunch of lads but trying to phone the office was terrible .”

Helpful Report

Posted 2 years ago

“Great website and very competitive prices. Sadly the Sales desk I can't be quite as positive about. Service was woefully slow and a que of equally tutting customers quickly built up. Wasn't really a busy time to visit, middle of the afternoon. Seems to be the way at other sites too tbh.”

Helpful Report

Posted 2 years ago

“Put in your registration number and they still send wrong part even though it was correct on picture then wait forever for a refund use other suppliers if you can”

Helpful Report

Posted 2 years ago

“I turned up at my local shop, after a 20 minute drive, but arrived just at closing time to collect my pre-ordered battery. The guys were too interested in closing, so wouldn't help me. Had to drive back again the following day, so took me two trips and 80 minutes.The service on the following trip, however, was very good, and I was even asked if I wanted the battery carrying out to my car.”

Helpful Report

Posted 2 years ago

“Failed to ship order, I had to contact them on estimated delivery day as I had booked time off work to do the service. They told me they didn't have my items but hadn't bothered to tell me. Shoddy service, won't use again”

Helpful Report

Posted 2 years ago

“Bought set of brakes for my car online came to collect at Cambridge branch and the guy there was like miserable to work and make me feel like proper tresspasser or intruder.”

Helpful Report

Posted 2 years ago

“Second time ordered some parts and been wrong, had to send parts back which has cost me £11.15 for recorded post so had to pay for GSF mistake, not very happy at all, it makes me have second thoughts about using them in future”

Helpful Report

Posted 2 years ago

“Took about 30mins to get the parts very slow process at the counter”

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Posted 2 years ago

“GSF parts and service always excellent, unfortunately DPD delivery delayed by 2 days. Best to use click and collect if you can.”

Helpful Report

Posted 2 years ago

“Ordered a part online and was given the wrong serial numbered part on collection. I was able to exchange it easily enough again when I saw the part didn’t fit, but additional travel added to the frustration.”

Helpful Report

Posted 2 years ago

“Parts were not in stock at Leicester branch so chose the Coventry branch as they had both items in stock via the website. Ordered and arranged collection for the next day to find only one of the items was actually in stock when I got there. The Sales lady apologised and arranged for the missing item to come to their Coventry branch the next morning but it meant a 2nd round trip from Leicester to Coventry for me.”

Helpful Report

Posted 2 years ago

“The old parts counter has gone and replaced with just a empty desk without people feeling responsible for customers.”

Helpful Report

Posted 2 years ago

“Click and collect order, only to find items out of stock. Waste of my time”

Helpful Report

Posted 2 years ago

GSFCarParts.com is rated 4.5 based on 55,511 reviews