GSFCarParts.com Reviews

Name: GSFCarParts.com
Address: Units 21-27, The Fort Industrial Park Dunlop Way, B35 7AR, Birmingham
Rating: 4.47

4.5 Rating 56,362 Reviews

87 %

of reviewers recommend GSFCarParts.com

4.5

Based on 56,362 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About GSFCarParts.com:

At GSF Car Parts we stock a huge range of car parts for all makes and models. Simply enter your car’s registration or vehicle details to find the right part in seconds.

We offer free UK delivery on all orders over £25 or Click & Collect for FREE in just 30 minutes from one of our 170+ stores across the UK.

Visit Website

Phone:

0121 626 7971

Email:

reviews@gsfcarparts.com

Location:

Units 21-27, The Fort Industrial Park Dunlop Way, B35 7AR
Birmingham
B35 7AR

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GSFCarParts.com 5 star review on 24th July 2025

153

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Staff were very miserable, didn't even say thankyou! Complete lack of customer service.”

Helpful Report

Posted 2 years ago

“I use GSF regularly, however I was very disappointed this time. I ordered brake pads but wasn’t given option for local collect. Booked a delivery, 2-3 days it said. 7 days later asked were they were, damaged in post, we’ll send some more-priority post- still didn’t arrive till 4 days later. The bigger you get the more you should improve..”

Helpful Report

Posted 2 years ago

“Was given the wrong parts when I finally got the correct ones they cost an extra £33 not very impressed won't use them again.”

Helpful Report

Posted 2 years ago

“Ordered rear springs and front discs for my daughters car by using reg number on website. Discs were OK but got called from mechanic wrong springs I had been given rear springs for a citroen not a kia sedona. So now left with having to return for a refund”

Helpful Report

Posted 2 years ago

“I bought 2 aircon cleaner.but they give me without tube connector.”

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Posted 2 years ago

“It was supposed to be a click and collect order,my wasn’t picked when went in to pick it up! Someone did ring me to confirm if and when I was going to pick it up. In my opinion it’s not good enough and I also had to queue up with the customers ordering over the counter.WHY!”

Helpful Report

Posted 2 years ago

“Good prices but unfriendly and unhelpful staff.”

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Posted 2 years ago

“Battery was faulty, Quite inconvenient”

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Posted 2 years ago

“ordered parts and got emailed twice that they were ready to be picked up, drove there and the parts weren't even in stock, with the price of fuel and my time i was not very happy at all”

Helpful Report

Posted 2 years ago

“I was very disappointed with my first purchase from GSF. The prices were good, but a mistake was made with my order, as online they do not inform you, that their are multiple sizes. This caused problems, when they were being fitted, so it ended up costing me more money. I also had to purchase the parts again, then return the wrong ones, and wait for a refund. This has put me off shopping with them again, as management were not willing to rectify the problem either.”

Helpful Report

Posted 2 years ago

“A very poor website, a poor customer service, at Coventry store there is one guy at the front desk , people are queuing for more than 20 minutes to be seen , and when you get to the front after 20 minutes the guy can’t help you as he is not trained properly, the staff in the back room can see the big queue but wouldn’t come to help even when they are doing nothing, Never again GSF”

Helpful Report

Posted 2 years ago

“For some service items I can find GSF good value for money. In this case filters and oil. Hower for pads and discs I can find same names, or no names for 1/2 the price including delivery elsewhere. It pays to shop around.”

Helpful Report

Posted 2 years ago

“the prices for parts are good but dealing with returns is not great, i took it to my local branch and they turned me away as I can only go it onlinw”

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Posted 2 years ago

“Appalling service”

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Posted 2 years ago

“Seem to struggle to stock car parts and end up going to euro car parts When I do visit the Torquay branch I end up waiting a very long time before a staff member actually starts to deal with you Have used gsf for many years but it seems to be going rapidly down hill and when they do actually have a part for a car euro car parts seem to offer better value for money”

Helpful Report

Posted 2 years ago

“I placed an order for a full sdiesel service kit. Three days later (Thursday) received an email saying the air filter was a nil stockk item and the order would be shipped without it. No alternative was offered (always has Benn with alternative suppliers). The email also said parts would arrive on the Monday. Disappointing as I had scheduled the weekend to do the service. I then had a message late on Friday saying the parts would arrive Saturday. Which they did. All good and managed to do the service on Friday. Not impressed by the lack of clarity on stock and alternatives, shipping is a bit chaotic as well. Parts were all OK.”

Helpful Report

Posted 2 years ago

“Store couldn't match the prices on their own website and so had the ridiculous experience of going out of the shop to order online on my phone then walking back in to collect it.”

Helpful Report

Posted 2 years ago

“Wrong part given”

Helpful Report

Posted 2 years ago

“Good prices and service”

Helpful Report

Posted 2 years ago

“Not good enough. All they had to do was deliver the oil insider the container.”

Helpful Report

Posted 2 years ago

GSFCarParts.com is rated 4.5 based on 56,362 reviews