GSFCarParts.com Reviews

Name: GSFCarParts.com
Address: Units 21-27, The Fort Industrial Park Dunlop Way, B35 7AR, Birmingham
Rating: 4.47

4.5 Rating 55,474 Reviews

88 %

of reviewers recommend GSFCarParts.com

4.5

Based on 55,474 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About GSFCarParts.com:

At GSF Car Parts we stock a huge range of car parts for all makes and models. Simply enter your car’s registration or vehicle details to find the right part in seconds.

We offer free UK delivery on all orders over £25 or Click & Collect for FREE in just 30 minutes from one of our 170+ stores across the UK.

Visit Website

Phone:

0121 626 7971

Email:

reviews@gsfcarparts.com

Location:

Units 21-27, The Fort Industrial Park Dunlop Way, B35 7AR
Birmingham
B35 7AR

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GSFCarParts.com 5 star review on 30th May 2025

152

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“"Store opens 8 am" - not when the drivers are awaiting senior staff to open up they don't! I arrived at 8 am, expecting a 10min wait at most, but key holders only arrived at 8.25am! Even the drivers kept apologising, and it wasn't their fault! The drivers said they normally arrive at 7.30am to get the vans ready for deliveries, and any click and collect orders, but couldnt with mine, as no one there to open up. (Main manager on a Course, other guy couldnt be bothered opening up on time)”

Helpful Report

Posted 2 years ago

“Spotted wipers online at a very reasonable anle price. I live wppro 30 mile away as was due to pass through the town next day so I thought is go ahead and order. Went to collect next day, when I arrived I entered the empty shop. Stood nearly 5 minutes before I was even seen to be told they'd be with me shortly. Got served and left quite unhappy with the attitude and service but none the less with my cheap wipers. Got home and went to fit them inly to find they'd given me the wrong size, charged me correct size but given me one 3 inches to big. Had tk dk a 60 mile round trip to change it to correct size. Arrived 15 minutes before they closed and staff all stood about on mobile phone trying to avoid eye contact incase they had to serve me. Finally got someone to speak to me to be told they didn't have the size I bought and paid for. So not a cheap set of wipers after all considering the time and extra 60 miles. Be the last time I use GSF”

Helpful Report

Posted 2 years ago

“Well after receiving your email and text that the in stock item was ready. It was not and resulted in a 2 hour wait”

Helpful Report

Posted 2 years ago

“Waited 40 mins in the queue before I got served first time I have been and the last shocking service the guy that served me was good but he can’t do it all”

Helpful Report

Posted 2 years ago

“Ordered bosch wiperblades ,one wasn't original part so didn't fit shouldn't replace with inferior quality parts ,reception was very busy when I returned part ,only one person serving, plenty of staff sitting in office”

Helpful Report

Posted 2 years ago

“A pair of wiper blades £45 no thanks”

Helpful Report

Posted 2 years ago

“Went there trying to get car parts to do a service with and there website gave me the wrong product and when I went to collect it they gave me the wrong item”

Helpful Report

Posted 2 years ago

“I still have not received my part after over a week since ordering”

Helpful Report

Posted 2 years ago

“I reserved a rear silencer on line for my car and travelled to your depot. Unfortunately when I delivered it to my mechanic it was for a Yaris not an I20 and you did not have the correct one available when I returned .Chap very apologetic but waste of my time”

Helpful Report

Posted 2 years ago

“Staff were very miserable, didn't even say thankyou! Complete lack of customer service.”

Helpful Report

Posted 2 years ago

“I use GSF regularly, however I was very disappointed this time. I ordered brake pads but wasn’t given option for local collect. Booked a delivery, 2-3 days it said. 7 days later asked were they were, damaged in post, we’ll send some more-priority post- still didn’t arrive till 4 days later. The bigger you get the more you should improve..”

Helpful Report

Posted 2 years ago

“Was given the wrong parts when I finally got the correct ones they cost an extra £33 not very impressed won't use them again.”

Helpful Report

Posted 2 years ago

“Ordered rear springs and front discs for my daughters car by using reg number on website. Discs were OK but got called from mechanic wrong springs I had been given rear springs for a citroen not a kia sedona. So now left with having to return for a refund”

Helpful Report

Posted 2 years ago

“I bought 2 aircon cleaner.but they give me without tube connector.”

Helpful Report

Posted 2 years ago

“It was supposed to be a click and collect order,my wasn’t picked when went in to pick it up! Someone did ring me to confirm if and when I was going to pick it up. In my opinion it’s not good enough and I also had to queue up with the customers ordering over the counter.WHY!”

Helpful Report

Posted 2 years ago

“Good prices but unfriendly and unhelpful staff.”

Helpful Report

Posted 2 years ago

“Battery was faulty, Quite inconvenient”

Helpful Report

Posted 2 years ago

“ordered parts and got emailed twice that they were ready to be picked up, drove there and the parts weren't even in stock, with the price of fuel and my time i was not very happy at all”

Helpful Report

Posted 2 years ago

“I was very disappointed with my first purchase from GSF. The prices were good, but a mistake was made with my order, as online they do not inform you, that their are multiple sizes. This caused problems, when they were being fitted, so it ended up costing me more money. I also had to purchase the parts again, then return the wrong ones, and wait for a refund. This has put me off shopping with them again, as management were not willing to rectify the problem either.”

Helpful Report

Posted 2 years ago

“A very poor website, a poor customer service, at Coventry store there is one guy at the front desk , people are queuing for more than 20 minutes to be seen , and when you get to the front after 20 minutes the guy can’t help you as he is not trained properly, the staff in the back room can see the big queue but wouldn’t come to help even when they are doing nothing, Never again GSF”

Helpful Report

Posted 2 years ago

GSFCarParts.com is rated 4.5 based on 55,474 reviews