GSFCarParts.com Reviews

Name: GSFCarParts.com
Address: Units 21-27, The Fort Industrial Park Dunlop Way, B35 7AR, Birmingham
Rating: 4.47

4.5 Rating 56,362 Reviews

87 %

of reviewers recommend GSFCarParts.com

4.5

Based on 56,362 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About GSFCarParts.com:

At GSF Car Parts we stock a huge range of car parts for all makes and models. Simply enter your car’s registration or vehicle details to find the right part in seconds.

We offer free UK delivery on all orders over £25 or Click & Collect for FREE in just 30 minutes from one of our 170+ stores across the UK.

Visit Website

Phone:

0121 626 7971

Email:

reviews@gsfcarparts.com

Location:

Units 21-27, The Fort Industrial Park Dunlop Way, B35 7AR
Birmingham
B35 7AR

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GSFCarParts.com 5 star review on 24th July 2025

153

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Bought a new stop start battery and it is letting me down and as a driving instructor not acceptable, causing me more time, money and stress trying to sort it out!”

Helpful Report

Posted 2 years ago

“Just really bemused with this firm. Their courier is so bad I won't use them again. All went well when ordering, then when DPD got their hands on it , all went pear shaped. DPD sent me a note saying they would deliver on 6 July, but they did not turn up. They sent me an email saying they had left it on the rear porch that day, but they had not. Then they tried to deliver on 7 July but as I did not know they would and was out, they left with the package. It was a spark plug , that any sensible person would have put through my letterbox. Then I never heard from them again. I went on the DPD website to find they hadn't bothered to redeliver and have sent the part back to GSF. GSF were hopeless, never contacted DPD and had no idea what was going on. I asked them to send me a replacement by Royal mail, or a refund. They said they would refund me but so far (13 July) have not. Useless and frustrating.”

Helpful Report

Posted 2 years ago

“Very happy with the part I ordered but two other common items were unavailable at GFS so had to go elsewhere.”

Helpful Report

Posted 2 years ago

“I received some top mounts and there was a pet missing sent a email back to them because it was a on line and am still waiting for that part and no one has replied back to me not happy”

Helpful Report

Posted 2 years ago

“Not happy at all returned a battery after ordering online and still haven't received a refund from 30th June 2023”

Helpful Report

Posted 2 years ago

“Why are parts cheaper in store ? I purchased online then found out it was cheaper to buy the same item in store”

Helpful Report

Posted 2 years ago

“Ordered brake pads and discs and air filter, Wrong discs were sent! Had to purchase the correct ones at an increased cost, no offer of compensation Or replacement. It was my first order and might be my last with GSF.”

Helpful Report

Posted 2 years ago

“Had incorrect part delivered . Correct according to your website . Rang and discovered you didn’t have the correct part in stock . Inconvenient to say the least . I also don’t like being called “mate” by your staff .”

Helpful Report

Posted 2 years ago

“Part didn't fit/wrong one for vehicle. Ordered online but would not accept return next day in local depot. Apparently have to get return number.... Blah blah. Costs more than item worth.”

Helpful Report

Posted 2 years ago

“Experience was going very well until the delivery at which point my delivery was made to the wrong address.”

Helpful Report

Posted 2 years ago

“I payed for next day delivery (24hour)... But it took 48 hours so not impressed!!!! As DPD said they had my order with in 18 hours of placing order......so how it then took another 16 plus hours I don't know....... I payed for a service I didn't get!!!!!”

Helpful Report

Posted 2 years ago

“Website easy to use. Unfortunately I am still waiting on the car parts I ordered (it's been 8 days so far). I contacted customer service who advised apparently items where lost in transit. They have resent order but didn't even offer next day delivery as an apology. So if items arrive when they say they should, I will have waited a total of 11 days. Not the best of experiences, but I do think this isn't a common occurrence.”

Helpful Report

Posted 2 years ago

“I ordered my car battery on 11th June and it said delivery would be 13th June. No battery turned up on 13th so I phoned and was told it would be 14th. At 18.07, after having taken a day off work and waited in all day, I checked the tracking to see a message saying that delivery had been attempted and there was nobody in!!! My husband and I were sat in the room on a sofa that directly faces the window. Nobody came anywhere near our house and certainly didn't knock on the door as our dog would have gone mental! Tracking said delivery would be attempted again the following day. When my battery finally arrived on Thursday, we discovered that the battery had been packed upside down and battery fluid had leaked everywhere.”

Helpful Report

Posted 2 years ago

“There wasn’t any warning that the sort wasn’t in stock when I ordered this. Been waiting a month and still nothing.”

Helpful Report

Posted 2 years ago

“Ordering parts was fine but the 1st time they were delivered the box had been opened, not split, opened! Oil container was leaking, filter had been crushed and spark plug damaged. I rejected it all. 2nd delivery attempt in the next few days was intact but had parts missing! Contacted customer services and was told that the parts were no longer available. The 1st mistake I can blame on your choice of courier but the 2nd mistake is all GSF.”

Helpful Report

Posted 2 years ago

“Pricing is great, parts are of good quality. But the website is the worse in the industry, if any of the IT people read this I’ll be happy to come and show you how bad it is from a customers side.”

Helpful Report

Posted 2 years ago

“I got my car part because there was a internet deal, and this took me 5 attempts to do that . Website is very difficult to navigate and very clicky, won't be going back unless there is a deal that makes the pain worthwhile...”

Helpful Report

Posted 2 years ago

“Faulty goods”

Helpful Report

Posted 2 years ago

“The box was labelled upside down so that when the arrows pointed upwards the battery was sitting on the lid part of the box. DHL delivered the battery falling out of the box. There was only 1 vent plug out of 2 as there should have been. There were some droplets of acid in the plastic bag.”

Helpful Report

Posted 2 years ago

“Terrible return policy, not worth the effort to order online. Best to buy local so it can be returned easier. They always send the wrong parts”

Helpful Report

Posted 2 years ago

GSFCarParts.com is rated 4.5 based on 56,362 reviews