GSFCarParts.com Reviews

Name: GSFCarParts.com
Address: Units 21-27, The Fort Industrial Park Dunlop Way, B35 7AR, Birmingham
Rating: 4.47

4.5 Rating 55,414 Reviews

88 %

of reviewers recommend GSFCarParts.com

4.5

Based on 55,414 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About GSFCarParts.com:

At GSF Car Parts we stock a huge range of car parts for all makes and models. Simply enter your car’s registration or vehicle details to find the right part in seconds.

We offer free UK delivery on all orders over £25 or Click & Collect for FREE in just 30 minutes from one of our 170+ stores across the UK.

Visit Website

Phone:

0121 626 7971

Email:

reviews@gsfcarparts.com

Location:

Units 21-27, The Fort Industrial Park Dunlop Way, B35 7AR
Birmingham
B35 7AR

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GSFCarParts.com 5 star review on 30th May 2025

152

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered my car battery on 11th June and it said delivery would be 13th June. No battery turned up on 13th so I phoned and was told it would be 14th. At 18.07, after having taken a day off work and waited in all day, I checked the tracking to see a message saying that delivery had been attempted and there was nobody in!!! My husband and I were sat in the room on a sofa that directly faces the window. Nobody came anywhere near our house and certainly didn't knock on the door as our dog would have gone mental! Tracking said delivery would be attempted again the following day. When my battery finally arrived on Thursday, we discovered that the battery had been packed upside down and battery fluid had leaked everywhere.”

Helpful Report

Posted 1 year ago

“There wasn’t any warning that the sort wasn’t in stock when I ordered this. Been waiting a month and still nothing.”

Helpful Report

Posted 1 year ago

“Ordering parts was fine but the 1st time they were delivered the box had been opened, not split, opened! Oil container was leaking, filter had been crushed and spark plug damaged. I rejected it all. 2nd delivery attempt in the next few days was intact but had parts missing! Contacted customer services and was told that the parts were no longer available. The 1st mistake I can blame on your choice of courier but the 2nd mistake is all GSF.”

Helpful Report

Posted 1 year ago

“Pricing is great, parts are of good quality. But the website is the worse in the industry, if any of the IT people read this I’ll be happy to come and show you how bad it is from a customers side.”

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Posted 1 year ago

“I got my car part because there was a internet deal, and this took me 5 attempts to do that . Website is very difficult to navigate and very clicky, won't be going back unless there is a deal that makes the pain worthwhile...”

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Posted 1 year ago

“Faulty goods”

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Posted 1 year ago

“The box was labelled upside down so that when the arrows pointed upwards the battery was sitting on the lid part of the box. DHL delivered the battery falling out of the box. There was only 1 vent plug out of 2 as there should have been. There were some droplets of acid in the plastic bag.”

Helpful Report

Posted 1 year ago

“Terrible return policy, not worth the effort to order online. Best to buy local so it can be returned easier. They always send the wrong parts”

Helpful Report

Posted 1 year ago

“Battery arrived leaking . So much so as the box was wet with acid ! The chat line was fairly unhelpful and cold.They would not collect the leaking one . New one arrived a few days later .”

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Posted 2 years ago

“Incorrect part delivered. Returned to store in person, and still awaiting refund.”

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Posted 2 years ago

“Prices are to dear”

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Posted 2 years ago

“Ordered what I thought and says 20 meters of fuel pipe to have only 1 meter delivered”

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Posted 2 years ago

“Even With reg number most off time I Received wrong parts and for return I need to go other town , so I'm not happy”

Helpful Report

Posted 2 years ago

“Badly packaged goods and then a constant bombardment of sales emails”

Helpful Report

Posted 2 years ago

“First order from you excellent, second order poor. I am not sure what happened from you to DPD but my order never arrived. Identified when I phoned you. You resent order but only sent I brake sensor. When I phoned again you recognised you had not sent two. This was now 2 weeks. I needed the other brake sensor on next day delivery as the parts were being fitted. You didn’t send it next day delivery so the part arrived a day after the car was at the garage. So I have a sensor not needed or needing another booking to garage.”

Helpful Report

Posted 2 years ago

“Website is hard to use. Things that are not available have no indication of when they may become available.”

Helpful Report

Posted 2 years ago

“PUT IN CAR REG FOR A BATTERY CHOICE OF MAKES AND PRICE CAME UP WHEN I WENT TO FIT TERMINALS WERE WRONG SIDE,Rang up and got return form to take back to local store, I was given a number to order correct battery and this one turned up too big to fit,something has obviously gone wrong somewhere.”

Helpful Report

Posted 2 years ago

“I ordered a car part online but when I went to pick it up it was the wrong piece so I had to return it and immediately get another one from somewhere else.”

Helpful Report

Posted 2 years ago

“Returns policy for on line orders is a joke. Takes 2 weeks to get your money back. Can't exchange any items at a GSF store. Phones aren't turned on at 9am when they open. Took 30 mins on hold to get through. Very poor”

Helpful Report

Posted 2 years ago

“Ordered 2 wipers for an Audi TT, standard Audi fitment. The driver side wiper adaptor was too wide to slide and clip into the arm (they were also universal and not oem as expected/ordered ). I had to bastardise with the using old wiper with the new rubber blade.”

Helpful Report

Posted 2 years ago

GSFCarParts.com is rated 4.5 based on 55,414 reviews