GSFCarParts.com Reviews

Name: GSFCarParts.com
Address: Units 21-27, The Fort Industrial Park Dunlop Way, B35 7AR, Birmingham
Rating: 4.47

4.5 Rating 55,443 Reviews

88 %

of reviewers recommend GSFCarParts.com

4.5

Based on 55,443 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About GSFCarParts.com:

At GSF Car Parts we stock a huge range of car parts for all makes and models. Simply enter your car’s registration or vehicle details to find the right part in seconds.

We offer free UK delivery on all orders over £25 or Click & Collect for FREE in just 30 minutes from one of our 170+ stores across the UK.

Visit Website

Phone:

0121 626 7971

Email:

reviews@gsfcarparts.com

Location:

Units 21-27, The Fort Industrial Park Dunlop Way, B35 7AR
Birmingham
B35 7AR

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GSFCarParts.com 5 star review on 30th May 2025

152

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“In spite of widespread advertising your sale items were not available”

Helpful Report

Posted 2 years ago

“Parts shown as in stock but its incorrect and get an email telling me that you cannot fulfil my order with no alternatives suggested. You told me no alternatives were available but I then went and placed another order for an alternative make.”

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Posted 2 years ago

“Parking was all full with other cars including gsf vans. No space for customer parking.”

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Posted 2 years ago

“Ordered an item for click and collect, later found out I have been given the wrong part.”

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Posted 2 years ago

“To be honest I was sold the wrong part with the wrong online description even tho I had called up the Hemel Hempstead branch twice before travelling from another city, so not really wanting to buy again ,,,,”

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Posted 2 years ago

“When I arrived at the sales counter the sales guy was not able to give me the price as stated on the website. I had to go back to my car and reserve my item on the website and wait for it to appear on the system. There was a price difference of £8”

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Posted 2 years ago

“The website is easy to use but the collection at your Heathrow branch was shocking. There was a queue of 8-10 people and the wait was 30mins to be seen. According to the people in the queue this is normal or worse.”

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Posted 2 years ago

“Great servive from staff. I’m afraid the issue is with the item. Had good reviews on the page. After installing the wiper blades however once turned on you hear loud rubbing from the squeegee section of the wipers. The wipers are brand yet sound like they’ve been used for years. Felt let down by the product. And i assume with wipers you can just send it back as you’ve already fitted them”

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Posted 2 years ago

“poor returns process”

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Posted 2 years ago

“After putting in car registration and selecting my part I when it came to fitting it it was completely wrong not even close”

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Posted 2 years ago

“I can't really complain about the ordering process and speed of delivery, which were good. However, I received a refund for a random amount with no explanation and then a part was missing from my order. Tried customer service by phone and email for two days but could not reach anyone. I ended up just buying another part elsewhere. Then four days later somebody emailed me back. By this time I had no patience left so left it. Wouldn't order online from GSF again”

Helpful Report

Posted 2 years ago

“Parts received were incorrect. Unable to contact office in order to get returns reference. Had to contact local branch to get them to call the head office. Very poor customer service.”

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Posted 2 years ago

“I usually score u high on this. But last order was delayed and I had to email 3 times before I got a response from yourselves. So I don't think I would use you again as I missed garage appointment due to this delay from yourself.”

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Posted 2 years ago

“The wrong parts are sent to me. Want to send them back but no returning address was forwarded with my order.”

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Posted 2 years ago

“poor service at point of sale”

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Posted 2 years ago

“After entering Nr plate received a wrong part, asked store manager over the phone to delivered part on the garage due to not able to drive because the car was made ready to changed the part, said can not deliver the part. He forced me to ask another dealer which delivered the part and l returned your part…so l was not happy and GSFC did not do it well. Thanks”

Helpful Report

Posted 2 years ago

“Staff were great helpful and kind, however the online system did not have the correct shoe code for the fitment of the new Disc-Drum and brake pads purchased same time, so after jacking up my 24/7 work van and removing the failed items (Saturday evening at time of least being called out for a few hours), it was only then that I found these handbrake shoes to be incorrect. I checked the online site using different methods by vehicle description and registration number, but each and every time it came up with same code as displayed on the shoe box, which is wrong fitment. I had to reassemble my brakes without the handbrake shoes installed, thus no handbrake, to enable my van to be driven, which was required twice before Monday to re-attend the shop. I wasn't best pleased to have to drive this way. At the Ashford shop, I spoke to one of the helpful staff who looked at his computer, and went and got correct part straight away. I had to re-find time to once again take off parts just renewed, and fit the correct shoes into place. This double workload as well as stress and cost to re-attend, and worry about driving and parking without a handbrake, is nothing short of disappointing. No fault with the staff at all, but surely I am not the only customer to have this fault presented, so why has this not been corrected on the system to stop other customers having the same inconvenience as what I've just had to deal with”

Helpful Report

Posted 2 years ago

“All wrong parts ordered by Reg check”

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Posted 2 years ago

“Was given the wrong part for my car”

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Posted 2 years ago

“The online part was too small even after putting in registration. No other options. Only saving grace is your shop in Portsmouth, the guys down there are excellent. Getting hold of your customer service is unbelievably hard.”

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Posted 2 years ago

GSFCarParts.com is rated 4.5 based on 55,443 reviews