GSFCarParts.com Reviews

Name: GSFCarParts.com
Address: Units 21-27, The Fort Industrial Park Dunlop Way, B35 7AR, Birmingham
Rating: 4.47

4.5 Rating 55,474 Reviews

88 %

of reviewers recommend GSFCarParts.com

4.5

Based on 55,474 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About GSFCarParts.com:

At GSF Car Parts we stock a huge range of car parts for all makes and models. Simply enter your car’s registration or vehicle details to find the right part in seconds.

We offer free UK delivery on all orders over £25 or Click & Collect for FREE in just 30 minutes from one of our 170+ stores across the UK.

Visit Website

Phone:

0121 626 7971

Email:

reviews@gsfcarparts.com

Location:

Units 21-27, The Fort Industrial Park Dunlop Way, B35 7AR
Birmingham
B35 7AR

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GSFCarParts.com 5 star review on 30th May 2025

152

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“For some service items I can find GSF good value for money. In this case filters and oil. Hower for pads and discs I can find same names, or no names for 1/2 the price including delivery elsewhere. It pays to shop around.”

Helpful Report

Posted 2 years ago

“the prices for parts are good but dealing with returns is not great, i took it to my local branch and they turned me away as I can only go it onlinw”

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Posted 2 years ago

“Appalling service”

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Posted 2 years ago

“Seem to struggle to stock car parts and end up going to euro car parts When I do visit the Torquay branch I end up waiting a very long time before a staff member actually starts to deal with you Have used gsf for many years but it seems to be going rapidly down hill and when they do actually have a part for a car euro car parts seem to offer better value for money”

Helpful Report

Posted 2 years ago

“I placed an order for a full sdiesel service kit. Three days later (Thursday) received an email saying the air filter was a nil stockk item and the order would be shipped without it. No alternative was offered (always has Benn with alternative suppliers). The email also said parts would arrive on the Monday. Disappointing as I had scheduled the weekend to do the service. I then had a message late on Friday saying the parts would arrive Saturday. Which they did. All good and managed to do the service on Friday. Not impressed by the lack of clarity on stock and alternatives, shipping is a bit chaotic as well. Parts were all OK.”

Helpful Report

Posted 2 years ago

“Store couldn't match the prices on their own website and so had the ridiculous experience of going out of the shop to order online on my phone then walking back in to collect it.”

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Posted 2 years ago

“Wrong part given”

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Posted 2 years ago

“Good prices and service”

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Posted 2 years ago

“Not good enough. All they had to do was deliver the oil insider the container.”

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Posted 2 years ago

“I pre-ordered a new battery for my wife's car. When I went to collect it from the Poole store i found a shop full of people and only one person serving. It took over 20 minutes before I was served, kind of makes a mockery of "click & collect".”

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Posted 2 years ago

“Poor. I had to use click & collect as website wouldn't allow delivery”

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Posted 2 years ago

“Usually happy with GSF BUT my last click and collect order was showing ready for collection, I went to Letchworth to collect, waited for 10-15 minutes for the guy to come back with my part and he said he couldn't find it anywhere. Stock control problem? needs fixing, I travelled 30 miles in total and came away with nothing.”

Helpful Report

Posted 2 years ago

“For 2 separate Click & Collect orders I was told they were ready for collection but when I turned up to collect they didn't have the items. I was told to come back the following day but when I returned the item still was not there. Also I got overcharged for an air filter but nobody seems to care. They are uncontactable to get this resolved. The phones aren't working, the live chat is switched off and the contact form was ignored. And there is no email address published. Total rubbish. On the plus side, the prices seem more competitive than their major competitor. But poor customer service is ruining this and I will switch back unless I can actually manage to contact them to resolve the overcharging.”

Helpful Report

Posted 2 years ago

“The deals through GSF email offers and discounts are fantastic. However, I tend to find parts aren't available or if they are they are located at branches miles and miles away. Ordering for home delivery is useless - according to the stock checker the GSF main warehouse must be empty! I am often dismayed at how popular parts aren't available. A VW Golf tdi oil filter I would expect in stock at every branch? A Ford Focus pollen filter, BMW 5 Series air filter....according to website none in stock? But when I go in branch they say they do have stock - but I can't have the discount as I'm not online. Sort it out GSF!!! Branch discount should be the same as online discount. Stop the disconnect and make it easy to spend money with you! Fundamental business must. In branch service always A1. Online / live chat absolutely USELESS!”

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Posted 2 years ago

“one item sent was not for my vehicle.”

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Posted 2 years ago

“Ordered to of the same item. Was message to say ready to collect and there was only 1 available in store so wasted journey...”

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Posted 2 years ago

“Even though I entered my reg and ordered brake pads that were for my car they are the wrong ones”

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Posted 2 years ago

“Ordered part on line sat didn't get it till 5 days later on Friday not good”

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Posted 2 years ago

“Ordered a car battery, upon delivery via UPS it was left on my door step in a box marked fragile and to be kept upright at all times,which I found upside down. Upon opening the box, I found the battery was actually put into the box upside down, meaning the battery was likely transported upside down, which would explain the fluid all around the package. I've installed the battery and found it still to be working, but it'll likely be going back as the cell window doesn't register a healthy charge”

Helpful Report

Posted 2 years ago

“Despite following the compatibility chart for the part I ordered, and being advised it was correct for my car, when it came through and I attempted to fit it, the hose was too short in a vital location causing rubbing and chafing which would have caused another failure had I not taken the hose to a hydraulic specialist who modified it so it would fit. I understand the responsibility for ensuring the correct part is ordered falls on the buyer, but I expected more.”

Helpful Report

Posted 2 years ago

GSFCarParts.com is rated 4.5 based on 55,474 reviews