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GSFCarParts.com Reviews

4.5 Rating 56,362 Reviews
87 %
of reviewers recommend GSFCarParts.com
Company Reviews Product Reviews
5,364
 Metrics Info
4.5
Based on 56,362 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 85%
Accurate And Undamaged Orders
95%
Customer Service
Communication Channels
Telephone, Live Chat, Email
Queries Resolved In
Under An Hour
Customer Service
4.6 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
Read GSFCarParts.com Reviews

About GSFCarParts.com:

At GSF Car Parts we stock a huge range of car parts for all makes and models. Simply enter your car’s registration or vehicle details to find the right part in seconds.

We offer free UK delivery on all orders over £25 or Click & Collect for FREE in just 30 minutes from one of our 170+ stores across the UK.

Visit Website

Phone:

0121 626 7971

Email:

reviews@gsfcarparts.com

Location:

Units 21-27, The Fort Industrial Park Dunlop Way, B35 7AR
Birmingham
B35 7AR

Write Your review

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
S Chick
Verified Buyer
“I pre-ordered a new battery for my wife's car. When I went to collect it from the Poole store i found a shop full of people and only one person serving. It took over 20 minutes before I was served, kind of makes a mockery of "click & collect".”
Helpful Report
Posted 2 years ago
E Goulden
Verified Buyer
“Poor. I had to use click & collect as website wouldn't allow delivery”
Helpful Report
Posted 2 years ago
Anonymous
Verified Buyer
“Usually happy with GSF BUT my last click and collect order was showing ready for collection, I went to Letchworth to collect, waited for 10-15 minutes for the guy to come back with my part and he said he couldn't find it anywhere. Stock control problem? needs fixing, I travelled 30 miles in total and came away with nothing.”
Helpful Report
Posted 2 years ago
B
Verified Reviewer
“For 2 separate Click & Collect orders I was told they were ready for collection but when I turned up to collect they didn't have the items. I was told to come back the following day but when I returned the item still was not there. Also I got overcharged for an air filter but nobody seems to care. They are uncontactable to get this resolved. The phones aren't working, the live chat is switched off and the contact form was ignored. And there is no email address published. Total rubbish. On the plus side, the prices seem more competitive than their major competitor. But poor customer service is ruining this and I will switch back unless I can actually manage to contact them to resolve the overcharging.”
Helpful Report
Posted 2 years ago
J Mcgaughey
Verified Buyer
“The deals through GSF email offers and discounts are fantastic. However, I tend to find parts aren't available or if they are they are located at branches miles and miles away. Ordering for home delivery is useless - according to the stock checker the GSF main warehouse must be empty! I am often dismayed at how popular parts aren't available. A VW Golf tdi oil filter I would expect in stock at every branch? A Ford Focus pollen filter, BMW 5 Series air filter....according to website none in stock? But when I go in branch they say they do have stock - but I can't have the discount as I'm not online. Sort it out GSF!!! Branch discount should be the same as online discount. Stop the disconnect and make it easy to spend money with you! Fundamental business must. In branch service always A1. Online / live chat absolutely USELESS!”
Helpful Report
Posted 2 years ago
A Peers
Verified Buyer
“one item sent was not for my vehicle.”
Helpful Report
Posted 2 years ago
M Gameson
Verified Buyer
“Ordered to of the same item. Was message to say ready to collect and there was only 1 available in store so wasted journey...”
Helpful Report
Posted 2 years ago
S Snell
Verified Buyer
“Even though I entered my reg and ordered brake pads that were for my car they are the wrong ones”
Helpful Report
Posted 2 years ago
S Womack
Verified Buyer
“Ordered part on line sat didn't get it till 5 days later on Friday not good”
Helpful Report
Posted 2 years ago
Anonymous
Verified Buyer
“Ordered a car battery, upon delivery via UPS it was left on my door step in a box marked fragile and to be kept upright at all times,which I found upside down. Upon opening the box, I found the battery was actually put into the box upside down, meaning the battery was likely transported upside down, which would explain the fluid all around the package. I've installed the battery and found it still to be working, but it'll likely be going back as the cell window doesn't register a healthy charge”
Helpful Report
Posted 2 years ago
M Paterson
Verified Buyer
“Despite following the compatibility chart for the part I ordered, and being advised it was correct for my car, when it came through and I attempted to fit it, the hose was too short in a vital location causing rubbing and chafing which would have caused another failure had I not taken the hose to a hydraulic specialist who modified it so it would fit. I understand the responsibility for ensuring the correct part is ordered falls on the buyer, but I expected more.”
Helpful Report
Posted 2 years ago
Anonymous
Verified Buyer
“Staff friendly and excellent but their online computer system stinks. Parts in stocks keep showing as 'Out of Stock'! Sheer management negligence and lack of attention.”
Helpful Report
Posted 2 years ago
L Morland
Verified Buyer
“I have tried for days to get through to somebody on the phone and it goes straight to answer phone”
Helpful Report
Posted 2 years ago
Anonymous
Verified Buyer
“Parts took too long to be delivered and when they did arrive the most significant item was incorrect. Opted for refund.”
Helpful Report
Posted 2 years ago
P Autos
Verified Buyer
“Go online to order but not in stock ring branch and they have in stock same make but £8 dearer bit of a scam on gsf part”
Helpful Report
Posted 2 years ago
N Briault
Verified Buyer
“Part was not correct , wrong diameter disc brake rotor ordered online , returned to local Horsham branch still waiting for a refund - or a response to my email to your customer care team - Local staff very pleasent”
Helpful Report
Posted 2 years ago
S Carter
Verified Buyer
“Ordered part online, in my opinion, slightly mislead with the parts abd the way they are listed (under my reg’ number) Wrong part arrives, trying to return it, what utter chaos! Loads of information required, some which I’ve never had, finally got to the point of return, but with who, post office, courier? No indication as to how or where to return it written on any of the information given. Dreadful, never again will I use this service, it’s made my life stressful for the past week!”
Helpful Report
Posted 2 years ago
B Gibbs
Verified Buyer
“Could not use website staff can provide the same service in-store very poor and had to use other companies more than once”
Helpful Report
Posted 2 years ago
K Philipson
Verified Buyer
“I'm still waiting for my money from your company I was stranded in kent ordered and payed for the parts on line went to your shop in kent to collect them I was told they were delivering to my house in newcastle upon tyne I had to re order wait 30 minutes and pay again for the parts I tried for 2 days to cancel the order but all lines were busy the shop in kent were a good bunch of lads but trying to phone the office was terrible .”
Helpful Report
Posted 2 years ago
W Kenny
Verified Buyer
“Great website and very competitive prices. Sadly the Sales desk I can't be quite as positive about. Service was woefully slow and a que of equally tutting customers quickly built up. Wasn't really a busy time to visit, middle of the afternoon. Seems to be the way at other sites too tbh.”
Helpful Report
Posted 2 years ago
GSFCarParts.com is rated 4.5 based on 56,362 reviews
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