GSFCarParts.com Reviews

Name: GSFCarParts.com
Address: Units 21-27, The Fort Industrial Park Dunlop Way, B35 7AR, Birmingham
Rating: 4.47

4.5 Rating 55,512 Reviews

88 %

of reviewers recommend GSFCarParts.com

4.5

Based on 55,512 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About GSFCarParts.com:

At GSF Car Parts we stock a huge range of car parts for all makes and models. Simply enter your car’s registration or vehicle details to find the right part in seconds.

We offer free UK delivery on all orders over £25 or Click & Collect for FREE in just 30 minutes from one of our 170+ stores across the UK.

Visit Website

Phone:

0121 626 7971

Email:

reviews@gsfcarparts.com

Location:

Units 21-27, The Fort Industrial Park Dunlop Way, B35 7AR
Birmingham
B35 7AR

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GSFCarParts.com 5 star review on 30th May 2025

152

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Website said my parts were in stock and would be ready within 30 minutes. I arrived and found that the actual shop was closed and wouldn't be open until the following day. Wasted journey.”

Helpful Report

Posted 3 years ago

“I visited my local branch after finding the part I needed on the website. I gave the chap the part number and he quoted me £55 plus vat! The website states the part is only £21.45 including the vat. I showed him his own company website to which he said “well order it on there then! If you do it will be at least 40 mins before we get the order and we can’t price match against that!” I explained to him, regardless of that been his company website or me been in his store the comapany is the same and as such is registered as one business. There is no price matching to be done, just sell me the part that is in stock at the price quoted online. I was very disappointed to hear that his only reply was to tell me to f**k off and get out of the shop.”

Helpful Report

Posted 3 years ago

“Only 2 out of the 3 part's i ordered were delivered, phoned but only got a recorded message, e-mailed and got my money returned.”

Helpful Report

Posted 3 years ago

“ordered on line. Although initially all seemed good parts came no problem and at a very reasonable price. Apart from one part didn't fit my car and had different parts in it to what it should've been. And because I've ordered online, I can only send them back to the main depot, and not take them back to a local store. And this is going to cost me more or less the same price as the parts. So not worth sending them back”

Helpful Report

Posted 3 years ago

“Not happy only 1 disc turned up and no disc pads. Wanted me to pay again to do collection from Coventry would take 72 hours to get refund but my payment was instanT. Phone number doesn't work to talk to anyone very disapointing. My Car was booked in fpr repairs but had to cancel as parts hadn't arrived”

Helpful Report

Posted 3 years ago

“Delivery of my parts took way too long meaning I was without my car until I received them and could carry out the work needed to get me back on the road, I have severe mental health problems and my car is my safe place when I'm having a hard time”

Helpful Report

Posted 3 years ago

“Delivery time too long lost first order had to contact had to ask where my item was”

Helpful Report

Posted 3 years ago

“delayed the despatch of my order, not arrived now after 11 days, no response from customer services, no tracking information available - not a good experience at the moment”

Helpful Report

Posted 3 years ago

“One of my orders did not come.”

Helpful Report

Posted 3 years ago

“Ordered part and went to collect at Sydenham branch, staff too busy on phones to come and serve me. Kept me waiting 20 minutes to come and get paper work and collect part from shelf. Staff member was rude as if he couldn’t be bothered.”

Helpful Report

Posted 3 years ago

“Ordered wipers online for click & collect. Went to store to pay and collect. After quite a wait I was told that although the parts were shown in stock, they couldn't be found. I had to buy wipers that were more expensive. Not disastrous but, disappointing.”

Helpful Report

Posted 3 years ago

“Had to wait 3 to 4 days for my parts ?”

Helpful Report

Posted 3 years ago

“Item purchased which dropped in price within 24hrs. Price promise isn’t applicable to their own website was told. Was told to reorder new. Which meant refusing delivery of ordered product to then order new. No understanding of cost to company and inconvenience when wasnt necessary. Managers need to use discretion and autonomy to make business economical decisions. Decided to save the co money and keep existing order. But frustrated and annoyed which could have been prevented.”

Helpful Report

Posted 3 years ago

“Egr valve you supplied me lasted 8 months before developing a fault. Car is now out of action until you fix the valve, up to 6 weeks. This is not acceptable considering the cost of the part.”

Helpful Report

Posted 3 years ago

“Wrong part,Web site only shows one type, there were two types, shop wanted extra £28 no thanks, was a third cheaper at car spares”

Helpful Report

Posted 3 years ago

“Given the wrong part and had to travel 20 miles there and back again to correct the mistake by the shop”

Helpful Report

Posted 3 years ago

“The guy on the cash counter to collect the order wasn't very welcoming.”

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Posted 3 years ago

“3 items were ordered from your stock but i had 3 separate delivery!”

Helpful Report

Posted 3 years ago

“These clowns keep allowing me to drive the 20 mile round trip after reserving items, only to be told when I get there they don’t have the item!!!! In particular I use the Milton Keynes branch in Bletchley. It’s very frustrating, but am happy to give me business to Euro Car Parts, Bedford Battery or any other motor factors in the area.”

Helpful Report

Posted 3 years ago

“Really confusing payment method on the GSF website. If you want to Click and Collect in store beware. The payment method on the website draws you towards the credit card logos, you make a payment there and you've instantly selected their courier parts service. Yes its free delivery but there is no mention of delivery times and really annoying if you wanted to pre-order the parts and collect from their stores. Their web designers need to make this clearer and give you an opt out if you want to use their stores.”

Helpful Report

Posted 3 years ago

GSFCarParts.com is rated 4.5 based on 55,512 reviews