GSFCarParts.com Reviews

Name: GSFCarParts.com
Address: Units 21-27, The Fort Industrial Park Dunlop Way, B35 7AR, Birmingham
Rating: 4.47

4.5 Rating 56,388 Reviews

87 %

of reviewers recommend GSFCarParts.com

4.5

Based on 56,388 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About GSFCarParts.com:

At GSF Car Parts we stock a huge range of car parts for all makes and models. Simply enter your car’s registration or vehicle details to find the right part in seconds.

We offer free UK delivery on all orders over £25 or Click & Collect for FREE in just 30 minutes from one of our 170+ stores across the UK.

Visit Website

Phone:

0121 626 7971

Email:

reviews@gsfcarparts.com

Location:

Units 21-27, The Fort Industrial Park Dunlop Way, B35 7AR
Birmingham
B35 7AR

Write Your review

Tell us how GSFCarParts.com made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

GSFCarParts.com 5 star review on 24th July 2025

153

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The person on the counter answered the phone while dealing with me,totally unprofessional,I would try to avoid going there.”

Helpful Report

Posted 4 years ago

“I cancelled my order same day when I ordered, but they dispatched it two days later...”

Helpful Report

Posted 4 years ago

“Ordered a battery online for delivery to sister’s house late on. Saturday. Next day got a it’s been despatched 2-3 days. The Monday was a bank holiday. Tuesday waited for it, called local branch “not us call Birmingham”. Called them “lots of calls try later or email”. Emailed explaining recently had chemo please can a have rough idea of when will arrive? Reply definitely Thursday. Part way through Wednesday get a “your parcel left in porch”. Might be useful if they told customers HOW it was being delivered, not van from local branch but DHL.”

Helpful Report

Posted 4 years ago

“Member of staff older with beard no patience whatsoever, Portsmouth branch,puts me off going there again!”

Helpful Report

Posted 4 years ago

“Ordered an air filter and oil filter from the parts picker on the website with a registration number. The part delivered was wrong and GSF helpfully suggested another part number. The return was accepted but the cost of the postage was as much as the original filter. A return to a local branch was refused. This would have been much better for me. It wasn’t my mistake in the first place!”

Helpful Report

Posted 4 years ago

“Parts ordered arrived on time. Fitting brakes all new parts fitted were identically matched. Then drained oil and when changing oil filter found wrong filter had been supplied, went to local GSF who had one in stock and charged full price and wasn’t interested in the wrong item that had been supplied.”

Helpful Report

Posted 4 years ago

“When reserved the parts I required a note said to check with staff as there was more than one possible part for the vehicle. On arrival at the branch I asked if the fitment could be checked. The staff could not have been less helpful. The staff kept stopping serving me to answer the phone five times. Unfortunately one of the items were incorrect and had to be returned. The pricing system seems curious as the online price can be 60 percent of the listed price yet the item is collected from the store and pay at collection. If you go in to the store without pre order you pay listed price for same item from the same shelf handled by same staff. The staff could be more helpful and a standard price system would be sensible”

Helpful Report

Posted 4 years ago

“Gave me the wrong part, staff are unfriendly and bland”

Helpful Report

Posted 4 years ago

“Give wrong parts regularly”

Helpful Report

Posted 4 years ago

“Slow service at counter only one person there. I have an idea! Sell ice cream outside you will surely make money. Hard to park safely because of long queue. One person was 12 mins.was worried that shop would shut before I could get served. Otherwise accurate order. Next time I will have it delivered cos collection too much hassle.”

Helpful Report

Posted 4 years ago

“I found ordering and recieving parts very good. but trying to organise a return and collection is awful. Spent 2 days trying to ring and still havent got hold of anyone.”

Helpful Report

Posted 4 years ago

“Placed an order with them sunday evening, out for delivery wednesday but never arrived. Tried repetedly to call on thursday only to be greeted each time by a very patronising voice message. I then emailed and asked for tracking info, only to be informed my order had been "lost in transit". they promised to send another, which they did but did not arrive till following Monday. Not impressed at all.”

Helpful Report

Posted 4 years ago

“The part I correctly ordered online was wrong. Travelled 50 miles to collect it! Had to order another one, which luckily my local branch had. Unfortunately they only allow you to return the incorrect item to the original branch, so another 50 mile round trip for my refund. Not very impressed.”

Helpful Report

Posted 4 years ago

“While the service available at GSF is good. The postage and packaging fees for 2 small exhaust gaskets was ridiculous. Also double check your item, The item I wanted was recommended based on registration of vehicle, However I found the gaskets to be very poor fitment. I needed to use extra gasket sealer around it and it still has a small amount of gas escaping.”

Helpful Report

Posted 4 years ago

“Sent the wrong oil which is an honest mistake but trying to sort out when know one answers the phone and a week later still waiting for correct item through email conversation is appalling customer service. I have used gsf for many years but usually collect local but this time opted for free delivery due to stock level. Think I will stick with the collection option in future.”

Helpful Report

Posted 4 years ago

“My whole experience was poor, communication is terrible”

Helpful Report

Posted 4 years ago

“Ordered parts, missing one part in the box, reply not returned. Guess my review.”

Helpful Report

Posted 4 years ago

“Paid for next day delivery on Friday- didn't turn up until Tuesday late afternoon”

Helpful Report

Posted 4 years ago

“Part sent was not as shown in descripion”

Helpful Report

Posted 4 years ago

“Ordered parts for home delivery, went to wrong address ( GSFC error) no answer on phone lines due to covid. Email finally sorted , parts arrived over a week later, car if road extra week, stressful. Won't be using them again.”

Helpful Report

Posted 4 years ago

GSFCarParts.com is rated 4.5 based on 56,388 reviews