GSFCarParts.com Reviews

Name: GSFCarParts.com
Address: Units 21-27, The Fort Industrial Park Dunlop Way, B35 7AR, Birmingham
Rating: 4.47

4.5 Rating 55,574 Reviews

88 %

of reviewers recommend GSFCarParts.com

4.5

Based on 55,574 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About GSFCarParts.com:

At GSF Car Parts we stock a huge range of car parts for all makes and models. Simply enter your car’s registration or vehicle details to find the right part in seconds.

We offer free UK delivery on all orders over £25 or Click & Collect for FREE in just 30 minutes from one of our 170+ stores across the UK.

Visit Website

Phone:

0121 626 7971

Email:

reviews@gsfcarparts.com

Location:

Units 21-27, The Fort Industrial Park Dunlop Way, B35 7AR
Birmingham
B35 7AR

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GSFCarParts.com 5 star review on 30th May 2025

152

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Paid for express delivery and it didn’t arrive. Eventually got hold of customer services and a new one was sent out. Ended up waiting a week for it to arrive from the date of first ordering.”

Helpful Report

Posted 4 years ago

“Bought rear spring for my van on GSF website by running number plate, it was incorrect so I visited my local branch. They brought out the same part (wrong) and explained I had to message you online for return. Which is now either happened or happening. I bought the correct part off a different supplier and all is well, assuming refund does or has happened just all a bit of a faff and why would I use GSF again?”

Helpful Report

Posted 4 years ago

“Wrong part was delivered, 2 weeks for the refund. No receipt was given for a refund either”

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Posted 4 years ago

“Ordered discs and pads for my Jaguar xe All parts were sent wrong including two different size rear discs Had to return for a full refund”

Helpful Report

Posted 4 years ago

“Everything was ok Wrong oil filter sent so lost 4 litres of oil Was recommended on the website Be aware”

Helpful Report

Posted 4 years ago

“Disappointed that I received the wrong parts, wasn’t particularly expensive and couldn’t be bothered with the hassle to return the parts.”

Helpful Report

Posted 4 years ago

“First I got the call that my battery is ready for collection. when I went there they told me that battery is not good so if I want to come tomorrow to collect. this frustrate a lot, even though they took my money before checking and delivering.”

Helpful Report

Posted 4 years ago

“I sent the registration number and the part that was sent didn’t fit wrong different fitting and to much hassle to send back”

Helpful Report

Posted 4 years ago

“Didn’t receive 2 items, 24 hours later Customer service asked me for a picture of the delivery box and pats packaging which i don’t have now as I urgently needed to use the parts. All this hassle for a total of £16. The customer service team im sure there are some excellent employees of GSF however there is somebody who requires common sense training.”

Helpful Report

Posted 4 years ago

“Too expensive compared to most retailers”

Helpful Report

Posted 4 years ago

“Ordered a pair of brake discs. 2 different makes supplied. Taken 4 days to get collection arranged. Unable to speak to anyone on phone. Not the first time I have had a problem. Secondhand brake pads supplied before. Now been told they don't have replacement discs. Will now have to wait up to 14 days for refund. Not a great service.”

Helpful Report

Posted 4 years ago

“Not recived my order”

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Posted 4 years ago

“Unable to contact by phone: just got recorded messsage. Local branch clue less, kept referring me to customer service in Birmingham. I don't know if my payment via Klarna was legitimate or if I have been scammed. result: car not fixed, don't know if parts are on the way.#going to another provider where I hand over cash and get goods over the counter!”

Helpful Report

Posted 4 years ago

“I was very disappointed with my experience it hard to use the web site and I was unable to get through on the phone it kept saying ring back later, I couldn't pay with my card and it took ages to pay via PayPal, I provided all the information and more about the part I need on more than 1 email and was assured it was correct but of course it was Wrong i then had to Waite 2 days only to be told you couldn't get the right part.Very poor won't use again must do better. At least the return was good via parcel force .Just waiting for my refund!!”

Helpful Report

Posted 4 years ago

“No warranty notice with item. Not delivered in time.”

Helpful Report

Posted 4 years ago

“Found the item i needed and reserved online, went to collect first thing the next day to be told that it wasn't in stock. Pointless journey, waste of time.”

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Posted 4 years ago

“Took from 26th December till 6th January for part to be delivered”

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Posted 4 years ago

“I was waiting for the delivery about 2 weeks”

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Posted 4 years ago

“I was happy with the part which fitted fine. I paid for next day delivery and it took 3 days so for that reason I give 2 stars”

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Posted 4 years ago

“Not the best. Waited over a week for a hand brake cable 👍 Cheapest though soo..”

Helpful Report

Posted 4 years ago

GSFCarParts.com is rated 4.5 based on 55,574 reviews