GSFCarParts.com Reviews

Name: GSFCarParts.com
Address: Units 21-27, The Fort Industrial Park Dunlop Way, B35 7AR, Birmingham
Rating: 4.47

4.5 Rating 56,388 Reviews

87 %

of reviewers recommend GSFCarParts.com

4.5

Based on 56,388 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About GSFCarParts.com:

At GSF Car Parts we stock a huge range of car parts for all makes and models. Simply enter your car’s registration or vehicle details to find the right part in seconds.

We offer free UK delivery on all orders over £25 or Click & Collect for FREE in just 30 minutes from one of our 170+ stores across the UK.

Visit Website

Phone:

0121 626 7971

Email:

reviews@gsfcarparts.com

Location:

Units 21-27, The Fort Industrial Park Dunlop Way, B35 7AR
Birmingham
B35 7AR

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GSFCarParts.com 5 star review on 24th July 2025

153

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Unable to contact by phone: just got recorded messsage. Local branch clue less, kept referring me to customer service in Birmingham. I don't know if my payment via Klarna was legitimate or if I have been scammed. result: car not fixed, don't know if parts are on the way.#going to another provider where I hand over cash and get goods over the counter!”

Helpful Report

Posted 4 years ago

“I was very disappointed with my experience it hard to use the web site and I was unable to get through on the phone it kept saying ring back later, I couldn't pay with my card and it took ages to pay via PayPal, I provided all the information and more about the part I need on more than 1 email and was assured it was correct but of course it was Wrong i then had to Waite 2 days only to be told you couldn't get the right part.Very poor won't use again must do better. At least the return was good via parcel force .Just waiting for my refund!!”

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Posted 4 years ago

“No warranty notice with item. Not delivered in time.”

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Posted 4 years ago

“Found the item i needed and reserved online, went to collect first thing the next day to be told that it wasn't in stock. Pointless journey, waste of time.”

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Posted 4 years ago

“Took from 26th December till 6th January for part to be delivered”

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Posted 4 years ago

“I was waiting for the delivery about 2 weeks”

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Posted 4 years ago

“I was happy with the part which fitted fine. I paid for next day delivery and it took 3 days so for that reason I give 2 stars”

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Posted 4 years ago

“Not the best. Waited over a week for a hand brake cable 👍 Cheapest though soo..”

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Posted 4 years ago

“Absolute rip off In the shop. Walked into the shop to ask for a part, “yes we have it in stock, £54 please” reluctantly I purchased knowing that I could get it cheaper online from elsewhere but with it being Christmas I didn’t want to risk postage. Came home, looked on gsf website, same part £19.80 with discount code or £49 without! So where did they get £54 from? Head office weren’t interested, so I simply returned product, got refund, ordered click and collect and picked up exactly same part I had returned day before! Gsf will not be getting my business again, rip off merchants!! Why try and rip people off for 3 times the price for same part. Does not make you feel like a valued customer!”

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Posted 4 years ago

“Great service but let down for having the incorrect part I ordered online and traveled 20 miles to collect to find the part stocked was incorrect”

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Posted 4 years ago

“Item arrived late. So was not accepted when it arrived. Still waiting for a refund.”

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Posted 4 years ago

“Ordered on Thursday dinner not delivered until the following Monday”

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Posted 4 years ago

“Not sure why I have sent this as I have not received anything yet”

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Posted 4 years ago

“Great for parts but commonly they give you the wrong part refuse a. Refund and any/all liability”

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Posted 4 years ago

“Actually you supplied windscreen wipers that didn’t fit. I broke one as I was convinced it was my fault it didn’t fit. I bought both front wipers, having put in my reg. no. so expected them to be right. Still have the shorter one if you want to buy it back!! I I gave 2 stars because you delivered them on time.”

Helpful Report

Posted 4 years ago

“I ordered a part for one of our company vehicles (on a Friday) at a price of £79.49 on a click and collect basis only - delivery was not an option. I then got an email (on the Monday) asking if I would like the parcel delivered as I had not collected it yet - I accepted. To my annoyance the cost had rocketed to £176.64 On arrival, I didn't even open the box I sent it straight back via Parcel Force at a small cost of £12.00 I am now waiting for a refund for the £176.64 Today I got an email saying that I hadn't collected my order and they would be putting it back into stores.”

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Posted 4 years ago

“Trying to contact gsf immpossible about a problem.1 week later still no phone contact.local gsf store at sittingbourne unhelpful.not impressed at all”

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Posted 4 years ago

“Terrible customer service. Parts in stock but cannot complete checkout... Basically told I was wrong on two separate occasions. Search on website is useless. Apart from that is cheap”

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Posted 4 years ago

“Received my parcel later than I’d paid for and the casing on the battery has a crack in it. The indicator was still green so I have used it as I was in desperate need of my car. Not satisfied with the condition of the product but needs must.”

Helpful Report

Posted 4 years ago

“I hope my sprak plugs I purchased aren’t damaged as the packing was. I believe this was either done when the items were picked or during the delivery stage.”

Helpful Report

Posted 4 years ago

GSFCarParts.com is rated 4.5 based on 56,388 reviews