Login
Start Free Trial Are you a business? Click Here

GSFCarParts.com Reviews

4.5 Rating 56,448 Reviews
87 %
of reviewers recommend GSFCarParts.com
Company Reviews Product Reviews
5,468
 Metrics Info
4.5
Based on 56,448 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 85%
Accurate And Undamaged Orders
95%
Customer Service
Communication Channels
Telephone, Live Chat, Email
Queries Resolved In
Under An Hour
Customer Service
4.6 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
Read GSFCarParts.com Reviews

About GSFCarParts.com:

At GSF Car Parts we stock a huge range of car parts for all makes and models. Simply enter your car’s registration or vehicle details to find the right part in seconds.

We offer free UK delivery on all orders over £25 or Click & Collect for FREE in just 30 minutes from one of our 170+ stores across the UK.

Visit Website

Phone:

0121 626 7971

Email:

reviews@gsfcarparts.com

Location:

Units 21-27, The Fort Industrial Park Dunlop Way, B35 7AR
Birmingham
B35 7AR

Write Your review

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
A
Verified Buyer
“Guys on the ground are great and really helpful but the online team are rubbish, still waiting on a refund on a faulty part it's been over 4 months now, and the first part they sent out was in a damaged box with the barcode stuck on, was clearly the wrong part and after returning it was told the part was oilly and they would not refund it took me over a month of back and forth emails to get it sorted and then the replacement broke with in a week. But gsf offer a life time warranty on parts, but that's only if u don't fit the parts and keep the box, my advice to anyone looking to buy from gsf only do so in ur local store and if it fails get ready for a fight to get us money back....”
Helpful Report
Posted 5 years ago
C Faulkner-smith
Verified Buyer
“This was the second time I had used gsf and it was the second time they gave me the wrong part. The price is good on parts but if I have to go back and exchange it for the right one it cost me too much of my own time.”
Helpful Report
Posted 5 years ago
Anonymous
Verified Buyer
“Website is very slow”
Helpful Report
Posted 5 years ago
A
Verified Buyer
“Brake pads supplied were incorrect for the car, I had to modify with a hacksaw! Other parts were good.”
Helpful Report
Posted 5 years ago
Anonymous
Verified Buyer
“Checked out my purchase online and ordered the item for delivery Thought I’d get it the next day...... wrong!! Should have collected it”
Helpful Report
Posted 5 years ago
A King
Verified Buyer
“One of the bearings is faulty, I will be bringing it back in the next couple days. Will you be paying the additional mechanics bill?”
Helpful Report
Posted 5 years ago
A
Verified Buyer
“3 days delivery? Make it 5!! Had to give up a week's work! Not pleased at all. UPS left a card, but no name, no details, no alternative pick up... I think to be fair it is UPS has the issues but SHODDY and unprofessional... :(. 3/10 ordered on line for best offer only to waste 3 extra days due to mix up... At least the online ordering was easy! About the only redeeming feature... not very happy to be honest...”
Helpful Report
Posted 5 years ago
A
Verified Buyer
“The service and the prices are excellent, however the website needs improvement. The website needs to match parts to cars more accurately as you are required to enter the registration of the car at the start of the search for parts. Simple parts such as wiper blades I ordered did not have the fitting for my car!!!”
Helpful Report
Posted 5 years ago
A
Verified Buyer
“Item sent was as ordered, however the address I gave was not the on placed on the item when it was dispatched. It was sent to "3 Manor Farm, Pound Lane" instead of "3 Pound Lane". It was fortunate that a friend noticed the parcel left on the doorstep in the rain and gave me a call. If a customer gives you an address I suggest you use it,”
Helpful Report
Posted 5 years ago
Anonymous
Verified Buyer
“Ordered parts to collect next day. Went in to Trafford Park store, staff member was dealing with a customer with what seemed like a complicated warranty claim, this meant that I stood waiting for 12 minutes, [whilst 3 or 4 other staff members looked on through the large window], admittedly they were on and off the phone, After 12 minutes I had to ask the staff member who was already dealing with the first customer if he could call through one of the other staff members to serve me, as a customer I thought that should have been done with out me having to ask, not impressed...........”
Helpful Report
Posted 5 years ago
A Paramore
Verified Buyer
“Poor service by the advisor on the trade counter, extremely unhelpful. I went to the store as the location was convenient, if time allowed I would have not purchased anything and gone elsewhere. After the experience I shall continue to use Euro car spares with their superior service for planned purchases. A little bit of staff training on customer service would not go a miss. Regards Andrew”
Helpful Report
Posted 5 years ago
D Sowden
Verified Buyer
“The person who served,e the wipers appeared to be thoroughly fed up with his role and was incredibly uncommunicative.. Perhaps he was having a bad day, perhaps his colleagues were being hard on this young chap,but not a good reception.”
Helpful Report
Posted 5 years ago
A Bishop
Verified Buyer
“Ordered an alternator, stripped faulty unit out only to find the supplied new unit completely different, even after the salesperson said 100% it was right. Had to use different supplier to get me out of the s@@t as needed the car back on the road asap. Wont be chancing them again.”
Helpful Report
Posted 5 years ago
Anonymous
Verified Buyer
“Parts are cheap but do not expect to get what you paid for - i.e. I paid for a Mann Frecious Plus cabin filter and was given a cheap Hengst one instead. Furthermore, the fuel filter I purchased was handed to me in the shop clearly damaged in an open box. I wasn’t sure initially, but the guy was serious. I had to thus make him look rather foolish in front of his colleagues and demanded a replacement. Dreadful customer service from Oxford Branch. Will NOT use GSF again unless rectified.”
Helpful Report
Posted 5 years ago
Anonymous
Verified Buyer
“Brake pads OK and sensibly priced. However the 4 guide pin bolts clearly pictured on the listing for these pads were not in the box. GSF's answer was that the picture on their web page was for all brands of this particular type of pad and the bolts were not included with the brand I purchased. Pretty annoying when you find are short of parts when doing a job and overall very unsatisfactory. Beware when buying from GSF's website - do not rely on the pictures of items.”
Helpful Report
Posted 5 years ago
Anonymous
Verified Buyer
“Part doesn’t fit”
Helpful Report
Posted 5 years ago
Anonymous
Verified Buyer
“I ordered 4 items for home delivery and instead or sending GSF premium you sent me Mann filters even though the order number was for your own brand.”
Helpful Report
Posted 5 years ago
Anonymous
Verified Buyer
“Choosing the right oil is complicated as the description/fitment description doesn't say if the oil gas DPF. I don't have time to search every oil to check. Please address this issue other than this, the web service is generally good.”
Helpful Report
Posted 5 years ago
B Scars
Verified Buyer
“Ordered a part online, the content of order was for a completely different car. It clearly was not a mistake just utter carelessness from a packer as it was labelled for me.”
Helpful Report
Posted 5 years ago
A Harvey
Verified Buyer
“Had to wait 15 to 20 minutes and not one member of staff acknowledged me waiting where I nearly walked out! Once I did get served they were pleasant”
Helpful Report
Posted 5 years ago
GSFCarParts.com is rated 4.5 based on 56,448 reviews
Our Company
Business Solutions Impressum Terms & Conditions User Privacy Policy Business User Privacy Policy Data Protection Data Request