GSFCarParts.com Reviews

Name: GSFCarParts.com
Address: Units 21-27, The Fort Industrial Park Dunlop Way, B35 7AR, Birmingham
Rating: 4.47

4.5 Rating 57,555 Reviews

87 %

of reviewers recommend GSFCarParts.com

4.5

Based on 57,555 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About GSFCarParts.com:

At GSF Car Parts we stock a huge range of car parts for all makes and models. Simply enter your car’s registration or vehicle details to find the right part in seconds.

We offer free UK delivery on all orders over £25 or Click & Collect for FREE in just 30 minutes from one of our 170+ stores across the UK.

Visit Website

Phone:

0121 626 7971

Email:

reviews@gsfcarparts.com

Location:

Units 21-27, The Fort Industrial Park Dunlop Way, B35 7AR
Birmingham
B35 7AR

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GSFCarParts.com 5 star review on 24th July 2025

153

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“You never have the parts and always got to get it the next day even on common parts”

Helpful Report

Posted 6 months ago

“Ordered my car part to Park Royal branch, it said it would be there by 10am the next day. I rang them just to make sure it would be and they assured me it would. I rang later on the same day to ask whether on the off chance it was there early and they said it’s not and it definitely will be there at 10am the next day. I traveled there from south of Fulham which took just over an hour and arrived at half 10. They said it’s not there and will be there by half 12. It’s an hour each way to get home and back. Ended up travelling an hour and a half to the Heathrow branch from there. I’ve never experienced such an awful service after all these years using GSF. Not even an apology.”

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Posted 6 months ago

“Part came bent”

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Posted 6 months ago

“Incorrect part given. Even the part number didn’t match the one on invoice. Basic checks”

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Posted 1 year ago

“Advertised wrong brake pads ,which are not right for my car , very inconvenient car was at ramp mechanic removed pads , got taxi way back store closed , Saturday 2 pm , Bought right pads from Euro car parts , lost of money and time very disappointed”

Helpful Report

Posted 1 year ago

“Online service service sold me not only the wrong rear rotar disc but also rear pads were wrong.... Returned back to shop not happy customer. Rang Wolverhampton Headquarters after 10 day's said there sorting it out 😔 Still waiting for a refund 14 days on, will be sticking with Europarts from now on !!!”

Helpful Report

Posted 6 months ago

“Still waiting on Evri to deliver them, as they didn’t deliver to our house 🤬🤬🤬🤬🤬”

Helpful Report

Posted 1 year ago

“Product arrived but was no longer required. I sent it back to their ecommerce returns department who have never received it apparently and GSF are less than helpful. I've no longer got the part or the money... Will just pop to Euro Car Parts in future as they can get parts same day, same price and with a better returns policy... and less marketing email. Will never use GSF again.”

Helpful Report

Posted 1 year ago

“Never even arrived”

Helpful Report

Posted 1 year ago

“Everytime you enter registration number the wrong parts are sent, without stepping a car down how are u supposed to know there are different ones,this has resulted in us losing money as we've had to go out and purchase the right ones elsewhere”

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Posted 1 year ago

“Wipers are OK. Promotion offering free umbrella with this purchase is a con job. Rang call centre and was told I qualified for free offer but still didn't receive one. Won't get fooled again”

Helpful Report

Posted 11 months ago

“Doesnt fit my 2016 A45, contrary to the website saying it does so will be taking back for a refund”

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Posted 11 months ago

“wrong pads supplied still awaiting a credit or replacement”

Helpful Report

Posted 11 months ago

“Probably a great battery but it doesn’t fit the car that the parts finder told me it would. I was told there was no other part available and to take it back to store. I asked to send it back by courier and was told it would be sorted and I’d be contacted. However, after several days of hearing nothing, I drove to the nearest store (Hemel) to return it, and was told it was nothing to do with them because I’d bought it online. They would send it back but it would probably take several weeks (!!!). for a refund. The lady working on the till (who was new) was fantastic and very helpful. Seriously disappointed with their other staff & process.”

Helpful Report

Posted 11 months ago

“I would love to write a review but the part I ordered and paid for has not arrived. Tried to send message via their site technical issue. So not very happy”

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Posted 11 months ago

“Battery did what it said on the tin It said next day delivery but it took 3 days”

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Posted 11 months ago

“Your system allowed me to place order and charge me for the oil. However, you then emailed two days later saying unable to supply product. I then waited a further 5 working days to receive refund to my bank.”

Helpful Report

Posted 11 months ago

“i have not recieve my order weeks after making it, i have spoken to 3 staff memebr of yours and even staff of UPS everyone keep posting me over. i am in the midle of requsting for a refund now”

Helpful Report

Posted 11 months ago

“Car battery didn’t arrive. Four days past and I was informed it had been damaged in transit. Needed battery urgently so rang GSF for a replacement only to be told they couldn’t send one . Asked for refund. STILL WAITING over two weeks now after original payment was made. STILL WAITING. I will not use this company again.”

Helpful Report

Posted 11 months ago

“After finding on site ringing to ensure the part was right for my vehicle sending reg number and v5 they still managed to get the wrong parts delivered. Having to cancel my appointment with garage for fitting then had to return the wrong parts and wait for refund that could take weeks . Lesson learned go to main dealer it works out cheaper in the long run”

Helpful Report

Posted 11 months ago

GSFCarParts.com is rated 4.5 based on 57,555 reviews