GSFCarParts.com Reviews

Name: GSFCarParts.com
Address: Units 21-27, The Fort Industrial Park Dunlop Way, B35 7AR, Birmingham
Rating: 4.45

4.5 Rating 61,837 Reviews

87 %

of reviewers recommend GSFCarParts.com

4.5

Based on 61,837 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Returns Process	Could Be Better

About GSFCarParts.com:

At GSF Car Parts we stock a huge range of car parts for all makes and models. Simply enter your car’s registration or vehicle details to find the right part in seconds.

We offer free UK delivery on all orders over £25 or Click & Collect for FREE in just 30 minutes from one of our 170+ stores across the UK.

Visit Website

Phone:

0121 626 7971

Email:

reviews@gsfcarparts.com

Location:

Units 21-27, The Fort Industrial Park Dunlop Way, B35 7AR
Birmingham
B35 7AR

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GSFCarParts.com 5 star review on 20th February 2026

157

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“good quality part”

Helpful Report

Posted 1 month ago

“Very friendly service, had exactly what I needed and was ready 2 days before”

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Posted 1 month ago

“Very good”

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Posted 1 month ago

“Great easy transaction”

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Posted 1 month ago

“I could easily find the part I required on line and established the price. I sent an email to Havorford West store to enquire confirm stock levels before travelling. No reply! I found the local store phone number and phoned to establish the stock level. One I asked to check the price and was surprised that the price quoted was different. It appeared that if I asked to purchase in the store the item would cost more and the store could not sell at on line price! Weird. When I enquired why? Oh, that is the online click and collect price. Stock level was confirmed as only one and I was recommended to secure it. So I clicked and paid! On paying the on line order said I had seven days to collect. I then received an email conformstion from the HW store said I only had one day to collect. I sent an email asking which was correct? No reply! I collected the next day incknveniently after a slight counter wait which was very politely apologised for. The employee was searching for an item for the previous customer. No issue. My item was received with invoice. Fine. I then received a reminder to collect my item four days later? Within seven hours I received a confirmation collected. Mail Some issues need attention to improve customer perception.”

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Posted 1 month ago

“Always a good experience with them. Competitive prices and friendly, fast service.”

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Posted 1 month ago

“ordered brake discs & pads for the car,perfect fit & good quality,onr of the guys behind the couner even carried them out to the car for my partner, eexcellant service.”

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Posted 1 month ago

“Very helpful made my transaction easy”

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Posted 1 month ago

“Great service, great fun product at a great price. What's not to love. But they also offer the same service, great products and great value on all parts to service your car. 👍”

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Posted 1 month ago

“good services”

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Posted 1 month ago

“Very good !”

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Posted 1 month ago

“Prompt easy transaction.”

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Posted 1 month ago

“I was assured by a member of staff that if did not fit or was the incorrect size it would be eligible for a return. Alas it was not the correct size and when attempting a return it was denied due to it being "fitted" to the vehicle. I can assure you it was only compared to the previous starter and that grease marks that had been passed onto the starter had been wiped clean.”

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Posted 1 month ago

“The part I ordered was not available despite communication stating it was at the depot.”

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Posted 1 month ago

“Good service at the desk. Order click and collected on time.”

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Posted 1 month ago

“Certain parts are expensive, like spark plugs. Other parts are a decent price. Always worth checking out.”

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Posted 1 month ago

“Overall good quality parts and sometimes good discount prices. However, the return process for items delivered late at your home address quite poor. Returned an unopened item to our local GSF, filled in the return form, as the staff member said we send these to main office who process returns. About an hour or so later , I get an email advising that half of what had paid was being processed to be returned. Luckily I took pictures in the GSF office of the unopened box and the filled return form, so I will be taking this up with GSF customer service, but it's cheeky to be informed of the return of only half the money without any explanation.. I hope to get some explanation of this, given the item was delivered late and I bought the same product over the counter at GSF on the day I had booked a mechanic, just needed new bolts, which our local GSF didn't have have in stock.”

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Posted 1 month ago

“excellent service from Andy. Very knowledgable. Normally have a lot of items in stock”

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Posted 1 month ago

“My order experience for PAG 46 oil with GSF on the 9th July was so poor if I could give less than one star I would. Looked on line for this whilst servicing a car, GSF Romford allegedly had in stock according to the website. Went to store was told they dont stock it at that branch and it would be a special order despite website saying they had in stock, but was told Thurrock had in stock. looked on website again and confirmed Thurrock had 14 in stock so ordered and received a text saying order was processing. Drove to Thurrock queued up for 30 minutes, rerceived text saying order was ready for collection, eventgually got served and the guy wanders off for another 10 minutes abnd then comes back and says they dont stock it and would need to order it. Showed him I had a text saying order was ready but he claimned that was an automated process and nothing to do with them ????? WTF is automated asnd obviuousl;y gives no confidence that their online order system and notifications is worth anything to the customer. He then told me that Romford had stock, I told him that I had been there earlier and they said they dont stcok that item, " he said the system says they have it" well the system says you have it as well. RThe guy then said he could order it from Woodford and it would be delivered overnight. So return on Friday mornign to be told that branch transfers dont happen overnight and wouldn't be delivered until. that afternoon. At this point I looked on line and Amazon could do same day delivery so got a refund. Overall experience appalling on a rating of 1 - 5 actually minus 5 would be more appropriate.”

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Posted 1 month ago

“I got my parts from the southampton west depot, service was brilliant and the chap who served me and helped with sorting what i required was excellent (as I entered the shop he was situated behind the desk on the left handside).”

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Posted 1 month ago

GSFCarParts.com is rated 4.5 based on 61,837 reviews