“Could Guinness partnership honestly give us a truthful answer which will be very hard for them to do, why do you say that accommodation for 55 years of age and over regulations are abided by yet allow teenagers to live in these accommodations? and have access to keys for entry, if we had know this and not given false information we certainly would not have taken this he'll hole of a flat, we're out ASAP, and we'll never trust this company again who say they are caring in there spiel, people really need to ask questions and get written proof before thinking of taking Guinness up, wish we did.”
“This company seem to ignore very serious complaints, the tenant every weekend allows her granddaughter to live at her free flat rent flat complete with door key whilst the tenant vacates and goes elsewhere, this has been reported a ridiculous amount of times but this waste of space company seems to keep saying the granddaughter is visiting her grandmother, the grandmother leaves every weekend Guinness so this teenager is left all alone in what's supposed to be a 55 years of age and over accommodation, what a pathetic excuse this company gives, Guinness need to investigate this because alledged subletting is naughty, wake up, this, I'm embarrassed to say is a company that doesn't seem to bother unless it's not getting their rent, there are cctv cam to prove this unless Guinness still believe fairies live at bottom of the garden nothing will get done, wish I had heeded advice not to rent off these not caring things.”
“Guiness are absolutely abysmal! I was transferred to them via paradigm who left us in serious disrepair , Guinness did nothing about said repairs knowing the extent, I have r been under them 4 yrs now , still have water running down my 2 daughter's bedroom walls, the home is rife with mould and rising damp, the ceiling to floor front windows do not meet In the middle causing a draft the front door is warped, there is a leak somewhere in my bathroom they ha r yet to find so my front room ceiling is bowing again last time it came down on us , for two years our heating has not worked, and we ha r had no hot water for a year , the last 2 years they have been aware of my heath issues causing 2 major operations, and my youngest child having health issues , ive been trying to move out of here for 13 years with no help from Guiness either and still waiting for them to sort any repairs! atrocious! And no they do not help at all regardless of their false promises”
“What a woeful establishment, 18 months having to put up with an I'll mannered neighbours noise, waking us up early hours 1.30is having showers, underage people living with this person, Guinness partnership said they can't do anything, very, very biased, soon want your money though, even had the audacity asking us if we'd like to move and not give the nuisance tenant a warning, pathetic.”
“Several times had to complain about workmen,the noise I get from an empty neighbouring flat.
First advised to 'speak to neighbour' I did state the flat is empty.Second time advised as it is within daytime hours there is nothing they can do! Your own workmen cannot be complained against, regardless of what their behaviour?
I hoped for peace and quiet when discharged from hospital,but as I'm only a tenant you don't count.”
“Hi, my mum went into care STILL trying to sell her share(25%) nearly 5mths got a buyer but NO help whatsoever from Guiness ...any departments just say contact this dept who tell you to contact this dept....so you get no help or support at all. Keep taking rent though, funny that !!”
“No stars Shut them down they are illegal landlords the worse in the country bunch of liers. Do not know left hand from their right. I moved into two property both infested with mice. They have rogue contractors that play on people's vulnerabilities. they spy on you and harass you with phonecall s. I'm currently sick in their property which is a dump the walls are thin and freezing. I catched illness from sleeping in the bedrooms. My son coughs alot when sleeping the windows are outdated and I told them numerous times that I'm in pain and now have chronic arthritis worsen im my face and neck due to drafty win dows. ive caught other illnesses also drs letters to prove it. They do not clean the outside of the property all vermin on the windows and outside the pavement near the communal area and I pay my service charges. They have about 5 different random inexperienced liason officer's that do not care about your needs. My son has got anxiety from the noise people shouting out of their windows because they are fed up The only reason I've not been to a court about them yet is because of my ill health. I have legal experience a wealth of it and I know they are doing all the wrong things not abiding by the law which os in the housing Act .”
“Your asb is a joke you allow black racist criminals to adult haras and destroy a tenants life a disable ill vunreable man. You disgust me. You are the criminals. You DIDENT help or stop any of this. You lied FOBED me off you are criminals same as theese bully racist neibours.”
“I have sadly been a resident for a decade with this disgusting housing association. Lived above and below 2 drug dependant addicts. I have had no proper sleep in over 10 years. I have reported everything for 10 years until I was violently assaulted by one of their addict friends when I opened my door to take a picture for wilts police. That was July 2022. I have been out twice since as I am terrified. I can tell you I took them to the ombudsman and won!!!!!!!!!! Please stand up for yourselves and do not accept their pathetic generic copy n paste emails!!! All the idiots working in complaints have been there for a few months and previously came from retail or the job centre. So don't be compromised by their stupidity negligence incompetence and threats.”
“I've been waiting for 2½ years to find out if I'll be getting new windows. This company has complete contempt for its tenants. You ask them a question - they don't get back to you. You complain that they don't get back you - they don't get back to you. You ring them and are told the waiting time is half an hour. Eventually you speak to someone. They will get someone to ring you - no-one rings.
A truly awful organisation.”
“Wondering why the goverment did not shut this housing association ...If you think your life has a meaning please stay away from these corrupted clowns managing Guiness. Corrupted managers hiring incompetent employees the result would be a continious mess in all aspects.. used to be good service with Northen county till replaced by the corrupted guiness, please note, if you are tenant with Guiness they will harass you to make you quite, they use this technique in Manchester etc ..”
“Where to start? Terrible service ...9 month wait for a replacement window that had rain pouring in and through the floor to the flat below....5, yes 5 months without heating and hot water a couple of years ago...rain through ceiling which shorted the fire alarm just a few weeks ago .... no response from Guinness....reported problems with an ancient asbestos fire door....no response.... reported problems with mould ...no response...utterly useless!”
“Bottom line
Pathetic. Had nothing but a bad experience living on upper green hill gardens in matlock
A neighbour that was a drug addict
Beat his puppy
Harrases you and other neighbours
Little plastic Gangsta
Good job I had cctv to record him
Asked to be moved as was effecting my mental health
Gave my housing officer letters off my therapist to get me moved. Colleen didn’t give a toss and hardly responded. As long as they get rent they don’t care
And the junkie neighbour gets away with everything. Police always at his flat
My advice. Stay clear as you will be waiting years to move… So in the end I gave up my flat
Good luck whoever moves up there as you are going to need it 💯”
“What a shame of a company.
I have been battling with them since 45 days to have an extra fob key. I probably called them 15 times, they always say they will call back the next day (but nothing happens). I placed 4 orders, hoping at least they could send one fob of these 4 orders. Unfortunately at present it ended up with them having my payment for 4 fobs, and I have got no extra keys. I'm sure trading standard would love to hear the way they operate.”
“Worst HA ever. They treat tenants with contempt, ignore health & saftey concerns, breach tenant confidentiality, ignore clutter and im staggered at the illiteracy level amoungst a lot of their so called housing officers who are there to get a pay cheque and shirk their actual responsibilities.”
“It's taken me over 2 years to sort my problem.i was promised someone would contact me within ,48 hours but never did .ignored my letters.made so many phone calls and sent so many emails with no response.i received a letter from a senior advisor admitting i have been treated badly by guinness.it was the biggest mistake of my life going into shared ownership.you have to pay for all your repairs and they own a big part of the house.biggest rip off company on the planet.you pay a service charge which is a bloody joke.i have just received a letter from them saying i have. Been charged for gardening services i have never received as we do our own.i can only describe this company as a joke.
.”
“I've lived in my guinness dont trust property for 12years. Had a problem with a new tenant above me. Made a complaint and was informed that nothing could be done. Radiator leaks in every room, reported weeks ago, nothing has been done. Kitchen and bathroom furniture is falling apart, measurements were taken to replace them a few years ago, nothing has been done. Intercom doesn't work and hasn't worked properly for some years. Lift is constantly out of order. Residents issued with parking tickets, although they have permits, make a complaint and.....nothing has been done. Communal bin over flowing with rubbish, foxes dragging rubbish around Communal garden, that we pay for and have no access to? NOTHING HAS BEEN DONE!
I am now taking sleeping tablets and anti depression pills. I made a complaint to guinness an said i need to get out of here fast to save my mental health, and guess what......”
“Guinness partnership ltd breaches health and safety and harasses tenants with trust agreements to move to end their non profit rent agreements for the benefit of Guinness ltd /property developer. Video record all access, especially works of your home to be used in evidence. Only communicate with Guinness by emails for a written record of what was reported, when and to whom. Never communicate by calls or chat for legal/ liability reasons. Most of all never trust Guinness to be honest about anything”
