Gym Direct Reviews

Name: Gym Direct
Address: 23-25, Mangrove Lane, 23-25, Mangrove Lane, Taren Point
Rating: 4.41

4.4 Rating 1,860 Reviews

84 %

of reviewers recommend Gym Direct

4.4

Based on 1,860 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	Greater than 86%
Customer Service
Communication Channels	Email, Telephone

Gym Direct 5 star review on 27th November 2025

Mohammed Naanouh Naa****

Gym Direct 5 star review on 19th April 2025

Anand Merc****

147

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I did make a purchase however I am not Wing Hei Tse. Whilst happy with the purchase I’m concerned that someone has been sent an email with my name and therefore knows I was a customer. That would be a breach of privacy. I think you need to review your mail merge”

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Posted 5 years ago

Hi Melinda, We are so sorry. Our system had a major glitch and some people have been sent emails requesting a review but addressed to a completely different name. We are so sorry about this glitch. Rest assured our IT team is working hard to have this rectified right away and no personal information has been divulged in any way shape or form. Kindest regards, Gym Direct.

Posted 5 years ago

“Terrible experience never ending lies from the sales teams when they answered I would have to be desperate I think before we purchased anything else”

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Posted 5 years ago

“Great service”

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Posted 5 years ago

“Got sent an email asking for a review addressed to someone else. Question whether the website has been hacked or database corrupted.”

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Posted 5 years ago

Hi Christopher Graham-White, We are so sorry. Our system had a major glitch and some people have been sent emails requesting a review but addressed to a completely different name. We are so sorry about this glitch. Rest assured our IT team is working hard to have this rectified right away and no personal information has been divulged in any way shape or form. Kindest regards, Gym Direct.

Posted 5 years ago

“ossm for the price”

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Posted 5 years ago

“Quick and efficient service”

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Posted 5 years ago

“Good products. Good service.”

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Posted 5 years ago

“Still highly rated!”

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Posted 5 years ago

“No communication to advise the rest of the order was coming. Would have been much better customer service if you explain that only half the order was being sent and that the other would be sent later on”

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Posted 5 years ago

“Good prices and high quality weights. Will be ordering again soon.”

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Posted 5 years ago

“happy with product and friendly staff”

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Posted 5 years ago

“Got what I needed, without fuss or delay. Thankyou”

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Posted 5 years ago

“Ordered some kettlebells. Other than hopeless Australia Post delivering them in dribs and drabs over a 3 day period (not Gym Direct’s fault of course) I was really pleased with the product and the service I received.”

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Posted 5 years ago

“Couldn't be happier with my purchase. My cable machine that mounts to the wall is exactly what I needed for my home gym workouts it's more than I expected, truly love it and recommend it 👌”

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Posted 5 years ago

“Fantastic company, ordered twice online with the stock coming within a week or two both times and can’t recommend enough!”

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Posted 5 years ago

“Product is as expected delivered in a timely manner, which considering the way 2020 is was quite nice”

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Posted 5 years ago

“I have no hesitation in recommending gym direct as reputable supplier of quality fitness equipment. I’ve purchased a number of products from them over the course of the last few years and have never once been let down by the products or service!!”

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Posted 5 years ago

“Thank you so much love my new weights and bench.”

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Posted 5 years ago

“Very good quality and customer service was great during these hard times. Will definitely be a returning customer!”

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Posted 5 years ago

“I found these guys on the same day the gyms closed.I Bought a powerrack package on pre-order they kept in contact with me with updates and my order was delivered over the next few months during the peak of the covid crisis.Now I have a a very big collection of weights bars leg machine and all sorts and I'm continuing to get more equipment for my home gym. Very happy with there service.”

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Posted 5 years ago

Gym Direct is rated 4.4 based on 1,860 reviews