Gym Direct Reviews

Name: Gym Direct
Address: 23-25, Mangrove Lane, 23-25, Mangrove Lane, Taren Point
Rating: 4.42

4.4 Rating 1,899 Reviews

84 %

of reviewers recommend Gym Direct

4.4

Based on 1,899 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
On-time Delivery	100%
Customer Service
Communication Channels	Email

Gym Direct 5 star review on 27th November 2025

Mohammed Naanouh Naa****

Gym Direct 5 star review on 19th April 2025

Anand Merc****

147

Anonymous

Anonymous // 01/01/2019

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“Gym Direct dealt with my order promptly and efficiently. I called to add an additional item and it was done with the minimum of fuss and they even waived the extra freight fee that might have been required. My order arrived securely packed and in great time considering the delays expected due to the pandemic. Based on my experience I highly recommend Gym Direct.”

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Posted 6 years ago

“The product as received was good however the shipping was late and convoluted. Between an email confirmation of dispatch and receiving the items, a few weeks passed. This was compounded by uncertainty between the courier and Gym Direct whether the order was dispatched and received by the courier or not (both parties claimed that the other had the item). Subsequently the courier did not communicate well and had I not phoned the courier and negotiated a solution, they would not have attempted delivery as I live in a regional location along a steep road.”

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Posted 6 years ago

“There was a little problem with shipping but you guys fixed right away and the products are excellent”

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Posted 6 years ago

“Great service great products. Looking foward to being able to purchase some weight plates when you have some in stock.”

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Posted 6 years ago

“My item was as illustrated”

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Posted 6 years ago

“Mats have become bumpy and inconsistent - not good quality.”

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Posted 6 years ago

“Had a delay with entire package but in these trying times I do understand. I did recieve remainder finally, yey...”

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Posted 6 years ago

“Goods out of stock when ordered, but clear delivery timelines given at time of ordering and great communication from then until delivery.”

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Posted 6 years ago

“Thanks for the invitation to write a review. Firstly my name isn’t Bec Hassall. Secondly my bench got delivered to my front door as the delivery guy was only paid to deliver it that far so my husband and I had to drag it to the room we wanted it in. Thirdly the back part of the bench Itself had a rip in it and the packaging also had bumps on it so obviously was not handled with care..”

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Posted 6 years ago

“Reasonable prices”

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Posted 6 years ago

“When I ordered the equipment I was aware there would be a delay, but Gym Direct were very good in keeping me updated on my order, and everything turned up and I am very happy with my purchase, I will use them again!!”

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Posted 6 years ago

“I’ve had a lot of gear delivered from Gym Direct since 2018, and I’ve always been satisfied with the quality, price and delivery.”

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Posted 6 years ago

“great products. good selection”

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Posted 6 years ago

“Excellent product and delivery was in line with expected timeline. Very happy.”

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Posted 6 years ago

“Very happy with the whole process”

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Posted 6 years ago

“Getting my 5 KG dumbbells have helped me through the Pandemic So thank you very much Gym Direct 😀👍”

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Posted 6 years ago

“Fantastic product, kept me up to date with my order. The delayswere explained from the start and they were apologetic.. i will definately be buying from them again.”

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Posted 6 years ago

“Very happy with the service and communication. All questions asked were answered quickly”

Gym Direct 5 star review on 2nd November 2020

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Posted 6 years ago

“Comminication was fine during covid considering the demand from the public, products were all in good order. Staff were very polite. No complaints here and will buy again. Dean adelaide.”

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Posted 6 years ago

“I did make a purchase however I am not Wing Hei Tse. Whilst happy with the purchase I’m concerned that someone has been sent an email with my name and therefore knows I was a customer. That would be a breach of privacy. I think you need to review your mail merge”

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Posted 6 years ago

Hi Melinda, We are so sorry. Our system had a major glitch and some people have been sent emails requesting a review but addressed to a completely different name. We are so sorry about this glitch. Rest assured our IT team is working hard to have this rectified right away and no personal information has been divulged in any way shape or form. Kindest regards, Gym Direct.

Posted 6 years ago

Gym Direct is rated 4.4 based on 1,899 reviews