Gym Direct Reviews

Name: Gym Direct
Address: 23-25, Mangrove Lane, 23-25, Mangrove Lane, Taren Point
Rating: 4.42

4.4 Rating 1,878 Reviews

84 %

of reviewers recommend Gym Direct

4.4

Based on 1,878 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Telephone, Email

Gym Direct 5 star review on 27th November 2025

Mohammed Naanouh Naa****

Gym Direct 5 star review on 19th April 2025

Anand Merc****

147

Anonymous

Anonymous // 01/01/2019

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“Quality products and easy to access. Will shop again.”

Helpful Report

Posted 4 years ago

We really appreciate the feedback! Thankyou!

Posted 4 years ago

“package came in two parts and didn't come with the bar locks”

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Posted 4 years ago

Hi Lee, your order was sent through as a split shipment which is something done occasionally by courier partners depending on the size, length and weight of the order. We apologize if this wasn't clear in your order information and we hope your next experience is a better one!

Posted 4 years ago

“Shipping service has let you down. At time of writing your product has not arrived and is approaching two weeks since ordered.”

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Posted 4 years ago

Hey there, we're sorry to hear about that - could you please provide us with your order number so we can give you an update on the whereabouts of your order? Thankyou

Posted 4 years ago

“I recently bought a few standard size cast iron Muscle Motion plates. Easy shopping experience. Could simply rock up to the front office and take them to my car. They were great value and unlike some other cheap cast iron plates, were the exact weight as listed on the plate. Pleasantly surprised about that. I've bought from Gym Direct several times now, so they will remain one of the first to look at if I need additional equipment.”

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Posted 4 years ago

Thankyou for taking the time to leave us such awesome feedback! We really appreciate the review, and are happy to hear you had such a good experience with us.

Posted 4 years ago

“Fast delivery and quality equipment. Will definitely be making future purchases”

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Posted 4 years ago

Thanks for the feedback, we appreciate it!

Posted 4 years ago

“I was sent the wrong size jump ropes initially, which had to be sent back and reshipped. Minor inconvenience but still sucked nonetheless.”

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Posted 4 years ago

Hey Stevie, we're very sorry to hear about this mix-up, but glad we were able to get it sorted for you quickly. Enjoy your new ropes!

Posted 4 years ago

“Best delivery service ever.”

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Posted 4 years ago

We love to hear that! Thankyou for sharing your thoughts Thomas, we really appreciate it!

Posted 4 years ago

“Great product. Very good to communicate with and very fast delivery!”

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Posted 4 years ago

Thankyou for your feedback Ankit, it's awesome to read that you had a positive experience with us at Gym Direct and we hope you enjoy your new products!

Posted 4 years ago

“Great product, excellent customer service and fast delivery.”

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Posted 4 years ago

Thank you for your review Julie! We appreciate the time you took to share your thoughts. I would like to personally thank our customer service team members who helped make your purchase a pleasant experience. They are truly a vital part of what makes Gym Direct such a special company and I'm glad that their care was evident in how they treated you.

Posted 4 years ago

“Very easy and prompt. thank you”

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Posted 4 years ago

You're welcome Paolo! Thankyou for choosing Gym Direct - we are happy we were able to be of help.

Posted 4 years ago

“Great prices and fast delivery”

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Posted 4 years ago

Thankyou for the 5 stars and honest review - we really appreciate the feedback!

Posted 4 years ago

“Great value for money”

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Posted 4 years ago

Thankyou for leaving some feedback Brad! We really appreciate it.

Posted 4 years ago

“Quick communication back and forth, prompt delivery. Will purchase from again!”

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Posted 4 years ago

So glad to hear you had a positive experience with us Jamie! We're very happy that we were able to be of service and you found our communication satisfactory. We appreciate the feedback!

Posted 4 years ago

“Reasonably quick delivery. Amazing customer care. Sidney went above and beyond to help me find assistance to assemble the equipment. Equipment ended up being reasonably easy to assemble. 10/10 would use this company again for future purchases”

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Posted 4 years ago

Amanda, we really appreciate the feedback and super happy to hear Sidney was able to be of such great help to you! We will definitely pass it on to her. Thankyou for choosing Gym Direct and for taking the time to leave some thoughts. Have a fantastic week!

Posted 4 years ago

“Fast delivery, great product, exactly as advertised.”

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Posted 4 years ago

Thankyou for the great review and awesome feedback. Have a lovely weekend!

Posted 4 years ago

“without a hitch. all good”

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Posted 4 years ago

So glad to hear that! Thanks for the feedback!

Posted 4 years ago

“Easy to deal with, quick turnaround and fast shipping. What's not to like?! Will definitely order again. 5 stars! Thanks, Sam”

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Posted 4 years ago

We're very glad to hear we were able to get your order to you quickly. We appreciate the feedback, thankyou for leaving a review!

Posted 4 years ago

“Very happy”

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Posted 4 years ago

Thanks Hadzo, we're happy you're happy! Have a great week.

Posted 4 years ago

“Have purchased from Gym Direct on a few occasions now and the customer service, shout out to Sidney, has always been good. The turn around from ordering to receipt of a safety squat bar was about 3-4 days, can’t remember exactly. Will definitely buy again from Gym Direct and no problems at all with quality, thanks.”

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Posted 4 years ago

Thankyou for taking the time to leave such an awesome review Jeff! We're very happy Sidney was able to help you with your order, and that there was a quick turnaround with your new squat bar! We really appreciate the feedback. Have a fantastic weekend!

Posted 4 years ago

“You guys are the MOST affordable and well driven companies I have ever purchased from! I will continue to get all my future goods from you guys.”

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Posted 4 years ago

What an awesome review! Thankyou for taking the time to share your thoughts Caitie. We always appreciate the feedback as it allows us to improve our services. Truly appreciate your loyalty - have a fantastic weekend!

Posted 4 years ago

Gym Direct is rated 4.4 based on 1,878 reviews