Gym Direct Reviews

Name: Gym Direct
Address: 23-25, Mangrove Lane, 23-25, Mangrove Lane, Taren Point
Rating: 4.42

4.4 Rating 1,770 Reviews

84 %

of reviewers recommend Gym Direct

4.4

Based on 1,770 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 83%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Gym Direct 5 star review on 6th May 2025

Mo Naa****

Mohammed Naanouh Naa****

Gym Direct 5 star review on 19th April 2025

Anand Merc****

Gym Direct 5 star review on 14th April 2025

Mohammed Naanouh Naa****

Gym Direct 5 star review on 13th April 2025

Mohammed Naanouh Naa****

Gym Direct 5 star review on 7th April 2025

Tony Gr****

143

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I've purchased all of my home gym equipment from Gym Direct. They're products are great value and quality and they've never let me down with after sales service.”

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Posted 4 years ago

Thankyou for the awesome review Charles, we are very happy to hear that you have had a continually pleasant experience shopping with us. We're very grateful for your loyalty and hope you are enjoying your banging Gym setup!

Posted 4 years ago

“Good product, delivered quickly.”

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Posted 4 years ago

Thanks for the review Damian, we're very happy to hear that you had a pleasant experience with us!

Posted 4 years ago

“In stock item delivered much faster than previous order which tools several months to deliver last year.”

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Posted 4 years ago

Last year was a shocking year for many, including us. The uncertainty with delivery times was something we wish we had control over - but are very happy to hear that you are happy with how quick your items are turning up this year! Have an awesome weekend!

Posted 4 years ago

“I bought the set of 7 heavy barbells plus a rack and did it online. When I got to the delivery piece it quoted some ludicrously high $ amount to deliver, as the order was very heavy and needed a small crane on the truck to manage it. I think it was quoting around $300 for delivery , so I didn't pursue completing the order. The next day I got an e-mail from a sales coordinator called Chris G who wanted to know why I hadn't completed the order, so I asked if there were cheaper delivery options , to which he replied yes, an $80 flat fee, but you have to unload yourself. No problem , plus he gave me 10% discount on the order. So I was very impressed. The product is also really good. Well done Chris, I will be a regular customer from now on.”

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Posted 4 years ago

Richard, what an incredibly thoughtful and detailed review! We are so happy that we were able to be of service to you. Thankyou for your feedback on delivery estimates, this is something that we will 100% be implementing and improving on our website so we give you the best deal possible. Thankyou for being such a loyal customer and for leaving us such a good review!

Posted 4 years ago

“Very quick delivery to Melbourne and great product. Have used these guys a few times now and will continue to use them as they also have the best prices.”

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Posted 4 years ago

Thankyou Wiremu for being such a loyal customer! We're always aiming to make sure you get your order as soon as possible, and that you're satisfied with the products themselves - so thankyou so much for sharing your feedback! - Gym Direct Team

Posted 4 years ago

“Great product service and prices”

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Posted 4 years ago

Thank you for reviewing Gym Direct! We really appreciate the feedback as its helps us ensure our customers always get the service they deserve! - Gym Direct

Posted 4 years ago

“Good product super quick delivery”

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Posted 4 years ago

We're glad you were happy with your order Darren, thank you for your feedback! We love hearing that our customers are happy! - Gym Direct Team

Posted 4 years ago

“Products were as described and arrived within 4 days for a NSW to NSW delivery. Prices were unbeatable when compared to other online stores and delivery prices were ver reasonable. I would recommend to others.”

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Posted 4 years ago

Wow, thankyou so much for your kind words! Reading reviews like this really help motivate us to keep providing the absolute best service possible. We're very glad to hear you were happy with the order process and hope you find heaps of enjoyment out of your products! - Gym Direct

Posted 4 years ago

“Great price and quick turn around on shipping”

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Posted 4 years ago

We're glad you were happy with the shipping times and price Josh, thankyou for taking the time to review us and choosing Gym Direct to shop for your products. If you ever need anything else in future, please do not hesitate to contact us! - Gym Direct

Posted 4 years ago

“Easy to deal with. Quick delivery.”

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Posted 4 years ago

Thankyou for taking the time to give us a 5 star review Maree! We're happy that you're happy!

Posted 4 years ago

“You guys are the best. I returned parallettes (poor quality) and swapped them onto something else with no dramas. Sort out your supply and I’ll see you every month!”

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Posted 4 years ago

We're always very disappointed to hear about such circumstances but are very glad that we were able to resolve it quickly for you. Thankyou for being so loyal, and so patient! As for stock levels, we completely understand your frustration! Shipments have been a little delayed due to the current global situation but we are working on rectifying this swiftly! If you have any questions or queries please do not hesitate to contact us directly. We take care of our regular customers! - Gym Direct

Posted 4 years ago

“Easy to order, fast delivery! Quality product, very happy with my purchase”

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Posted 4 years ago

Reviews like this make our day! We're so happy you had a positive experience with us Michelle, thankyou for choosing Gym Direct!

Posted 4 years ago

“Easy and quick to order online. Sidney (Alonso) was also great to deal with via email and even moreso in person - friendly and super helpful. My order was delivered very quickly and was well packaged. Highly recommend!!”

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Posted 4 years ago

Wow, what a lovely review Nicole! Thankyou for taking the time to leave us such a positive message. We're very glad that Sidney was able to be of such help to you and that you were happy with our service. If there is every anything you need in future, please do not hesitate to contact us directly. Sidney, or another member of our sales team will be more than happy to help you with your order decisions. Have a great day!

Posted 4 years ago

“Excellent product and the most competitive freight prices. Delivery from NSW to North Qld within a week. Will definitely be ordering again from this business 👍”

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Posted 4 years ago

Thanks for the review Nathan! We're ecstatic we were able to get your order to you so quickly and even more so that you were happy with your products overall. Nothing makes us happier than customer satisfaction! Have a great day!

Posted 4 years ago

“Very good delivery and quick as well”

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Posted 4 years ago

We're so happy to hear you had a great experience with us! Thankyou for taking the time to leave us a review, we really appreciate it!

Posted 4 years ago

“I bought a pair of 27.5 kg dumbbells only to receive one. I have been informed by gym Direct the the other was lost in transit and another one will be reshipped. After several phone calls and a week later waiting I'm still waiting”

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Posted 4 years ago

Hi Andrew, As to our previous emails, we have a new 27.5kg Rubber Hex Dumbbell being dispatched to you, this will be arriving very shortly and you should have received a tracking number, we have tried our best to retrieve the first dumbbell from our couriers and have been in contact with you for this. Thank you.

Posted 4 years ago

“Really good to deal with the only issue has been the delays in getting some stock in store on account of Covid etc and not sure if your notify me when stock back in store option actually works”

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Posted 4 years ago

Thankyou for leaving us a review! We share your frustration in regards to stock levels and appreciate your patience. Indeed, Covid is to blame in terms of late shipments but we've been working swiftly to resolve this as quickly as possible. You will 100% be notified if you selected the 'Notify Me' option! If you have any other questions please do not hesitate to contact us directly to answer any more specific questions you may have. Have a great day!

Posted 4 years ago

“Prompt service and delivery and great product. Thank you”

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Posted 4 years ago

We're so happy to read that you had a pleasant experience with us Jennifer. Thankyou for taking the time to rate and review our service, we truly appreciate hearing back from our customers. Puts a huge smile on our faces!

Posted 4 years ago

“keep getting emails when i unsubscribe.... awesome!”

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Posted 4 years ago

Thank you for the review and we just want to make sure you have pressed the unsubscribe button located at the bottom of the email you have received, if not we have our team looking into your email to remove it from the list. We do apologize and will make sure this is resolved on our end. Thank you. - Chris (Gym Direct)

Posted 4 years ago

“Always great prices and great products. Always my first stop for Gym equipment”

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Posted 4 years ago

Thankyou for your lovely review Steven! We appreciate all of your kind words and are grateful for your thoughtfulness!

Posted 4 years ago

Gym Direct is rated 4.4 based on 1,770 reviews