Gym Direct Reviews

Name: Gym Direct
Address: 23-25, Mangrove Lane, 23-25, Mangrove Lane, Taren Point
Rating: 4.42

4.4 Rating 1,770 Reviews

84 %

of reviewers recommend Gym Direct

4.4

Based on 1,770 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 83%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Gym Direct 5 star review on 6th May 2025

Mo Naa****

Mohammed Naanouh Naa****

Gym Direct 5 star review on 19th April 2025

Anand Merc****

Gym Direct 5 star review on 14th April 2025

Mohammed Naanouh Naa****

Gym Direct 5 star review on 13th April 2025

Mohammed Naanouh Naa****

Gym Direct 5 star review on 7th April 2025

Tony Gr****

143

Anonymous

Anonymous // 01/01/2019

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“Fast delivery and the products were exactly as expected, high quality and well priced”

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Posted 4 years ago

We've got huge smiles on our faces reading this! All we want as a company is for our customers to be satisfied, and for our products and services to be the best that they can be. Reviews like this help us correct our ways and achieve this overall - so thankyou for taking the time to write this up. We truly appreciate this, and you!

Posted 4 years ago

“My order has yet to be delivered. Ordered 14/02 and now 02/03 and order has not been completely delivered as promised by 18/02. Very disappointing. Part of my order has been travelling on courtier between Vic and NSW on 4 occasions so far and has still not been delivered to me.”

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Posted 4 years ago

Hi Amanda, We appreciate your review and rest assured we have our dispatch team getting in contact with our couriers to locate your order and move it forward through depots, all items have left our warehouse and are currently in the hands of Direct Freight, all is being done to resolve the transportation troubles and we will get it to you ASAP. Sorry for the inconvenience and our dispatch team will be in contact shortly. - Chris (Gym Direct)

Posted 4 years ago

“Helpful and courteous staff with good product knowledge”

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Posted 4 years ago

Thankyou for your review Robert. We're very happy to hear you had such a good experience with us. If theres anything you need in future please do not hesitate to contact us directly and we'll be sure to help you as quickly as possible!

Posted 4 years ago

“Excellent products, excellent communication, fast delivery. Will be buying again.”

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Posted 4 years ago

Thankyou so much for your kind words Steve. You've left us very kind words in the past and we thank you for your continued support. There is nothing that makes us happier than customer satisfaction!

Posted 4 years ago

“Love the pump weight set. Comfortable grip, looks good and because of the shape it does not roll.”

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Posted 4 years ago

Ivanka, we're so happy that you're happy and enjoying your Pump Set! We hope its adding some colour and intensity to your gym setup and routine!

Posted 4 years ago

“I have placed 2 orders with gym direct. Both times I have received great product information prompt delivery and great products. I would recommend Gym Direct for your gym equipment requirements. I had 1 minor issue with 1 item and it was delt with in a timely manor. So after sales support is good also. Regards Graeme”

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Posted 4 years ago

Graeme we cannot thank you enough for your kind words. Hearing reviews like this validate to us that we are on the right track as a company. Thank you for taking the time to write to us and we truly appreciate your support. If theres anything you ever require in future, please do not hesitate to contact us directly. Have a great day!

Posted 4 years ago

“sSuper fast service and delivery - love the coloured weights - had damaged stock delivered (probably the couriers fault), however they immediately sent out a replacement. Will definitely use them again. Very happy with my order and service.”

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Posted 4 years ago

We're so sorry about your order! We always check our products before shipping but of course can't control what happens during transit. We are however so glad we were able to sort this out for you promptly, as your happiness and satisfaction is all we want! Thankyou for taking the time to leave us a review Claire, we really appreciate it!

Posted 4 years ago

“Very quick service. And very funny instructions.”

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Posted 4 years ago

We're so thankful that you had a good experience with us, and that you took the time to leave us a review! Have a beautiful day!

Posted 4 years ago

“Always great service and prompt delivery.”

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Posted 4 years ago

We're happy that you're happy, Mal! Thankyou for leaving us such a positive review and have a great day!

Posted 4 years ago

“Very impressed with prompt service”

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Posted 4 years ago

Thankyou Peggy for your kind words! We are always happy to hear that our customers had a good experience with Gym Direct. Thankyou for choosing us to handle your gym needs!

Posted 4 years ago

“very fast delivery, very easy to install and build with clear instructions, very versatile half rack with a good price tag. the low pulley attachment is a great addition to the whole thing”

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Posted 4 years ago

We're so pleased to hear that you were happy with your half-rack Nikolas. Thankyou for choosing Gym Direct and for taking the time to leave us such a positive review!

Posted 4 years ago

“Second order of the 2.0 kettlebells, 2 x 20kg KB's are awesome use them most mornings definitely coming back for more”

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Posted 4 years ago

We're happy to hear that you are pleased with your kettlebells Brogan. Thankyou for choosing Gym Direct for your gym equipment and for being such a loyal customer!

Posted 4 years ago

“Product was quality and delivery fast. Loving my home gym thanks to gym direct 😁”

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Posted 4 years ago

Joanne, its reviews like this that really make us smile! We're so happy we've been able to be of service to you in making your home gym everything you wanted it to be! Hope you're smashing some workouts out!

Posted 4 years ago

“Excellent service and prompt dispatch of goods”

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Posted 4 years ago

We're happy to hear we were able to get your order to you promptly. Thankyou for taking the time to leave us such a positive review!

Posted 4 years ago

“Good Products, good follow up and service. thanks for all your effort would highly recommend.”

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Posted 4 years ago

Thankyou for taking the time to leave us such a positive review Jenny, we truly appreciate the kind words! We value our loyal customers and want you to stay happy with our service. Please do not hesitate to contact us directly if you need anything in future!

Posted 4 years ago

“My other arrived within days. Very happy with the product and the price.”

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Posted 4 years ago

We are very happy to hear that we were able to get your order to you in a short amount of time. All we want as a company is to keep you happy and satisfied! Thankyou for choosing Gym Direct!!!

Posted 4 years ago

“Amazing service & also fast delivery”

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Posted 4 years ago

Getting your order to you as quickly as possible is something we've been thoroughly working on. We're so happy to hear you had a pleasant experience with us, thankyou for your kind words!

Posted 4 years ago

“I was really unhappy with the service I was provided and the time and energy it took to complete an order. I had a $60 voucher I wanted to redeem with a code yet it took my sister-in-law (the person who boughtme the voucher) calling the gym direct office to verify that yes, she did in fact buy it for me before they would complete my order. They then refused to give me the $20 off (first order promo) as I was told that the voucher was being used as a special code and not the currency that it represented. I then made the choice to pick up my item from the Taren Point Warehouse (again, only given the pick up time option of 3:30 which for 99% of professionals, isnt feasable at all, seems like they really wanted to charge me shipping) only to recieve an email from the freight company that it was being delivered without my knowledge. I didn't mind it being delivered for free, but even when I called Gym Direct asking if it was being delivered they assued me that no I had to still pick up the item. I highly doubt I will be purchasing any other products from Gym Direct in the future. I am not one to every be upset or complain, especially with the year we have had however I was spoken to like I was a bit of a fool and that there was only one way to do anything. It's a shame as Gym Direct have always had great products and been reliable but this 3 week process has really put me off.”

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Posted 4 years ago

“I went to your warehouse to purchase my weights initially, I was rudely told you need to make an appointment. Nowhere on your mobile site is that clearly stated, it’s not until you go to pay for something that you’re notified. So I gave you a 2nd chance and ordered online, your delivery service is incredibly slow, it took over a week for you to process my order and have it delivered to Padstow Heights. I also unsubscribed from your mailing list and yet here you’re emailing me again?”

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Posted 4 years ago

“Awesome Product, Very Good and prompt Customer Service, we had a communication issue with the intermediate Delivery Depot (bigpost) where they insisted the delivery method was not a tail lift as what we purchased. this took two days to sort out with them and recommend gymdirect ensure all delivery details are passed onto the intermediate agent so delivery can be made by the transport companies without back and forth to confirm minor details. Apart from that very satisfied and will be ordering in the near future with Gym Direct!”

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Posted 4 years ago

Gym Direct is rated 4.4 based on 1,770 reviews