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Gym Direct Reviews

4.4 Rating 1,770 Reviews
84 %
of reviewers recommend Gym Direct
4.4
Based on 1,770 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 83%
Accurate And Undamaged Orders
95%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.6 out of 5
Read Gym Direct Reviews
Gym Direct 5 star review on 6th May 2025
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Gym Direct 5 star review on 19th April 2025
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Gym Direct 5 star review on 14th April 2025
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Gym Direct 5 star review on 13th April 2025
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Gym Direct 5 star review on 13th April 2025
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Gym Direct 5 star review on 7th April 2025
Tony Gr****
143
Anonymous
Anonymous  // 01/01/2019
Great experience with ease of ordering. Appreciate the helpful communication and quick response in regards to delivery of my order from Michael D. We’re already looking to make another purchase!
Helpful Report
Posted 4 years ago
Hi Amanda, thank you for your review and feedback. I'm glad to hear we exceeded your expectations with regards to our customer service and the ordering process! I'll make sure Michael D is recognized for his helpful communication. We're so excited that you are already looking to purchase from us again soon! All the best!
Posted 4 years ago
Great communication, fast delivery
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Posted 4 years ago
Thank you for taking the time to review your experience Greg. I'm so glad that we were able to provide an easy and efficient way for you to get what you needed. We will be sure to share your feedback with our team here as well!
Posted 4 years ago
Great prices, great quick delivery and excellent customer service.
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Posted 4 years ago
Thankyou for taking the time to leave us a review Leanne! We really appreciate the feedback and are super glad that we were able to provide you with a good experience at Gym Direct. Enjoy your new products, and thanks again!
Posted 4 years ago
Always easy and great turn around on deliveries
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Posted 4 years ago
Thank you for the feedback, Jonathan! I'm glad to hear that your experience with us has been a positive one. We're always looking to improve our service and we'll take this into consideration when planning future shipments. All the best mate.
Posted 4 years ago
Really great customer service and wonderful to have gym equipment delivered to your door!
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Posted 4 years ago
Thank you for taking the time to review Gym Direct Sapna. We are so glad that we were able to provide you with a convenient and affordable way of getting your equipment delivered. We hope to see you again soon!
Posted 4 years ago
Great weights
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Posted 4 years ago
We're very glad that we were able to fulfil your weight needs Ali! Thankyou for taking the time to share your thoughts, it is very much appreciated.
Posted 4 years ago
I love using Gym Direct. Order was efficient. Pick up had to change to courier and nothing was an issue. They contacted me - I didn’t have to chase. Value per kg for free weights is spot on. Will use again and again. I appreciate that even when crazy busy they were on top of my order.
Helpful Report
Posted 4 years ago
Margot, thank you for taking the time to review Gym Direct. I'm so glad that your order was efficient and received in a timely manner despite the slight setbacks. Your patience and understanding is so very appreciated. We know how frustrating it can be when something doesn't go as planned--especially when you're on a tight timeline. So thank you for acknowledging our efforts even when we were busy and everything else wasn't going quite smoothly. We really appreciate that feedback and will use it to improve our service even more in future! Enjoy your new products and thankyou again!
Posted 4 years ago
There was quite a confusion on my part due to the new lockdown restrictions, however, Gym Directs communication was top-notch! Their response was automatic and reassured me about when I should be expecting my packages. They all arrived fast despite Sydney's current restrictions and all perfect. Thanks again Gym Direct for being so patient and understanding, despite everything!
Helpful Report
Posted 4 years ago
Hi Jonathan, thank you for your review and feedback. I've passed on your comments to our management team here at Gym Direct. We're always looking for ways we can improve the customer experience so this is particularly valuable feedback. We appreciate that you were understanding of the lockdown restrictions in Sydney and are glad that it didn't affect your delivery time too much! Thank you again for taking the time to leave us a review - we really do appreciate all of our customers' input! All the best mate and enjoy your new equipment.
Posted 4 years ago
Competitive prices, good equipment
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Posted 4 years ago
Thank you for your review. We are so glad to hear that our prices and equipment have been a good fit for you! I've passed on your feedback to our team, and we will continue working hard to provide competitive pricing and the best possible service.
Posted 4 years ago
The exercise equipment I received was amazing and great value!
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Posted 4 years ago
Thank you for the five star review Nathanael! We're glad to hear that our equipment is of high quality and a great value. We are committed to providing affordable prices on all our products, so that everyone has access to fitness. If there's anything we can do better in the future, please let us know by contacting us through Live Chat or emailing sales@gymdirect.com.au. Thanks again mate, and enjoy!
Posted 4 years ago
Ordered July 2. Arrived July 16. Poor communication via email but staff were sympathetic over the phone and managed to get it out. - Please improve communication and check order numbers before responding with boilerplate text. It comes of as lazy and passive aggressive towards customers who are desperate to exercise. Zyzz would not approve of this.
Helpful Report
Posted 4 years ago
Thank you for your review and feedback. We are sorry to hear that our communication was not up to the standard we expect and hope for. We will take this into consideration moving forward. Deeply sorry about your experience and promise this feedback will be actioned immediately to ensure your next experience differs greatly from this one. Enjoy your new equipment!
Posted 4 years ago
Great equipment. Fast shipping
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Posted 4 years ago
Anthony, thank you for taking the time to review our product and service. We are happy to hear that you were pleased with your purchase! I'm glad to hear that we could provide a quick turnaround on your order as well--despite recent dispatch delays due to Covid-19 restrictions. We hope this will be the first of many purchases from us! Enjoy.
Posted 4 years ago
The list of strength training equipment continues to grow in my home Gym ever since covid started! Very happy. can you please ad more stock and muscle motion home gym products. your the only online store I've bought from.. keep up the good work GYM DIRECT!.
Helpful Report
Posted 4 years ago
Hi Troy, thanks for your review! We appreciate you taking the time to share your thoughts with us. We're glad that our product lines have been able to help make your home gym experience better and we'll be sure to pass on this feedback about ensuring we have more stock of muscle motion products. As always, thank you for being a loyal customer--we really do appreciate it!
Posted 4 years ago
Gym Direct themselves are fine,unfortunately their delivery service has a lot of room for improvement, a lot!
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Posted 4 years ago
Thank you for your recent review of our company, Constantinas. I'm sorry to hear that the delivery service was not up to your expectations. Covid-19 has changed the way our courier partners delivery their items, and the way we dispatch our products and we appreciate your understanding of this. We take customer feedback very seriously and will be sure to pass this on to the appropriate team members. All the best.
Posted 4 years ago
fixed all of my issues with my order, thanks guys!!
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Posted 4 years ago
Hi there, our records show that we have organized for replacement parts through our warranty department. Would you mind revising this review?
Posted 3 years ago
Great service with kind and helpful staff. Thanks so much.
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Posted 4 years ago
Thank you for your review Brooke! I'm so glad to hear that our staff was helpful and kind. We take pride in the quality of our customer service and it sounds like we're doing a good job with this. If there's anything else we can do, please don't hesitate to reach out again!
Posted 4 years ago
Very quick turnaround, even in lockdowns, and very affordable.
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Posted 4 years ago
Thank you Hugo for your review and 5 stars! I'm happy to hear that we are able to provide quick turnaround on orders, despite current delays. We take pride in being a company with low prices and high quality products. I'll make sure this feedback is passed on to our team here so they can continue their excellent work.
Posted 4 years ago
Gym Direct offers excellent value for quality products
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Posted 4 years ago
Thank you for the kind review! We're glad to hear that our products are providing a high quality experience and thank you for your feedback.
Posted 4 years ago
Was super happy with the delivery… Great communication service too, very quick to respond! Thankyou Michael…am really enjoying my latest purchase….will definitely be coming back 👍🏾
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Posted 4 years ago
Hey Kim, thank you so much for taking the time to leave us a review! We're super glad that Michael was able to help you out with your order and provide you with a satisfactory experience! We truly appreciate the feedback and hope you enjoy your new products. All the best!
Posted 4 years ago
Excellent service and quality product. Thank you!
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Posted 4 years ago
Thankyou Caroline for taking the time to leave us a review! Very grateful that we were able to give you a positive experience shopping with us. Enjoy your new product! All the best.
Posted 4 years ago
Gym Direct is rated 4.4 based on 1,770 reviews