Gym Direct Reviews

Name: Gym Direct
Address: 23-25, Mangrove Lane, 23-25, Mangrove Lane, Taren Point
Rating: 4.43

4.4 Rating 1,774 Reviews

84 %

of reviewers recommend Gym Direct

4.4

Based on 1,774 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 83%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Gym Direct 5 star review on 6th May 2025

Mo Naa****

Mohammed Naanouh Naa****

Gym Direct 5 star review on 19th April 2025

Anand Merc****

Gym Direct 5 star review on 14th April 2025

Mohammed Naanouh Naa****

Gym Direct 5 star review on 13th April 2025

Mohammed Naanouh Naa****

Gym Direct 5 star review on 7th April 2025

Tony Gr****

143

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The ordering process was easy and the equipment arrived in the time expected. Would like to see more visibility on tracking, this wasn't always clear.”

Helpful Report

Posted 3 years ago

Thank you for your feedback, we appreciate hearing from our customers. I'm sorry to hear the tracking information was not clear during your order process. We are currently developing new features that will allow you to track your orders in a clearer way and will keep you updated on the progress of this. We're also working on new ways to provide visibility into our shipping and dispatch processes and these features will be made available soon, please keep an eye out for updates on our website!

Posted 3 years ago

“Love my barbell set …excellent quality and quick delivery..very friendly customer care service ..highly recommended”

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Posted 3 years ago

Thank you for your positive feedback on your barbell set. I'm so glad to hear that you are enjoying the quality of the product and our customer service Kanwal! We're always happy to assist with any questions or concerns, feel free to reach out anytime!

Posted 3 years ago

“My pump set is perfect for pump classes, easy to order arrived on time. Thank you.”

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Posted 3 years ago

Thank you for your review! We're so happy to hear that our products are working well for you. If there's anything we can do to make your experience with us even better, please let us know and we'll be more than happy to help. Enjoy your new pump set!

Posted 3 years ago

“Cheap and super fast delivery, cant wait for my next purchase”

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Posted 3 years ago

Thank you for the review Joel! I am glad to hear that your order arrived quickly and on time. We are committed to providing our customers with a great experience, so thank you for letting us know about how we did.

Posted 3 years ago

“Very happy with Gym Direct! Happily recommend them!”

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Posted 3 years ago

Thank you for your 5-star review, Johnathen! We're happy to hear that you were satisfied with our customer service and product quality. We work hard to ensure that we provide the best possible experience for all of our customers and are glad to have been able to deliver on this for you. Thank you again for choosing Gym Direct!

Posted 3 years ago

“Thanks Gym Direct. Items exactly as described. Postage was fair and all items were packaged and arrived swiftly. Thanks you A+++”

Helpful Report

Posted 3 years ago

Hi Lynette, thank you for taking the time to review your experience with Gym Direct. We're happy to hear that all items arrived in good condition and on time! I'm glad we were able to provide a positive shopping experience for you and I hope we can do so again in the future. If there are any other questions or concerns, please don't hesitate to contact us at sales@gymdirect.com.au.

Posted 3 years ago

“Was such quick delivery and although I've only been using the products for a short while it's really good to have while in lock down”

Helpful Report

Posted 3 years ago

Thank you for your review Nicholas! I'm glad to hear that the quick delivery was appreciated. It's always a relief when we can get our customers what they need as quickly and efficiently as possible, so thank you for letting us know how much it helped in this situation.

Posted 3 years ago

“Good quality, fast shipping. Would recommend to buy the barbell set.”

Helpful Report

Posted 3 years ago

Thank you for taking the time to leave a review, Madeleine. I'm glad to hear that your experience with Gym Direct was positive and that you found our shipping times fast! We're always looking for ways to improve our service and we appreciate any feedback on how we're doing. We'll be sure to pass this along internally so that it can help us make improvements in the future. If there is anything else we can do, please let us know!

Posted 3 years ago

“Really fast shipping, next day delivery, really good price too!”

Helpful Report

Posted 3 years ago

Josh, thank you so much for taking the time to leave a review! We're so glad your experience was great and that we could deliver on what we promised. We know how important it is for our customers to be able to trust us with their fitness needs, so I'm really happy that you felt confident in ordering from Gym Direct. If there's anything else we can do for you at any point in the future, please don't hesitate to reach out. Thank you again!

Posted 3 years ago

“Got just what I was after and at a great price too thanks guys :)”

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Posted 3 years ago

Thank you Steven for the review and feedback! We're glad to hear that we were able to help you find a great deal on your new gym equipment. It sounds like our website was easy to navigate and helped guide you through finding what you needed. If there is anything else we can do, please let us know!

Posted 3 years ago

“Easy process and delivered without any problems. Had my delivery within 3 business days which is great given covid complexities.”

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Posted 4 years ago

Thank you for your review, Himesh. I'm glad to hear that the process went smoothly and that the delivery was on time! We take pride in our customer service and always try to provide a great experience with quick turnaround times. It sounds like we were able to exceed this goal during your purchase. Thank you again for taking the time to leave feedback--we really appreciate it!

Posted 3 years ago

“Great product at a great price, and delivered on time. Very happy.”

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Posted 4 years ago

Jessica, thank you for your purchase and your feedback. I'm glad to hear you're happy with the product and our service. Enjoy!

Posted 3 years ago

“Gym direct were awesome. The weight bar arrived without clips and I rang them up and they sent some new ones out immediately - so quick so helpful. As it turned out the driver forgot them and delivered them later in the day so I rang and cancelled.”

Helpful Report

Posted 4 years ago

We're so glad you were happy with the weight clips and service, we really appreciate your feedback. I'm sorry to hear that the driver forgot them on delivery - I'll make sure this is addressed internally so it doesn't happen again. We want our customers to be happy!

Posted 3 years ago

“I appreciated the great proactive comms and the speedy delivery of the gear despite the Covid challenges. I was happy many, many years ago when I purchased and again, I'm really happy with the service and the product. Thank you.”

Helpful Report

Posted 4 years ago

Mitchell, thank you for taking the time to write a review about your experience with Gym Direct. We are so happy that we were able to provide a positive customer service experience and deliver your order quickly despite our challenges with Covid. It sounds like you have been an active member of the gym community for many years and we're glad that you continue to enjoy working out at home!

Posted 3 years ago

“A few issues which were corrected quickly, arrived as advertised, friendly service thanks!”

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Posted 4 years ago

Thanks for the 5-star review Ben! We're so glad you were happy with your purchase and we've passed on your feedback to our customer service team. They'll be thrilled to hear that they were able to give you a good experience. Enjoy, and all the best!

Posted 3 years ago

“Always quality gear with delivery always on time. Gym direct is my go to website to fit out my home gym.”

Helpful Report

Posted 4 years ago

Hi Drew, thank you so much for taking the time to review our website! We're always happy to hear that we're meeting your needs. If you have any feedback or ideas on how we can make improvements, please let us know and we'll be more than happy to take them into consideration. Thank you again for being a loyal customer of Gym Direct!

Posted 3 years ago

“Delivery as expected, items of high quality. Will be buying again for sure.”

Helpful Report

Posted 4 years ago

Thank you for the five star review, Craig. It's always a pleasure to hear that our customers are happy with their purchases from us! I'm glad to hear that your items arrived on time and in good condition. We're sorry about the delay in shipping though - we try to keep things as quick as possible but if there's anything else we can do for you please let us know, thanks again!

Posted 3 years ago

“Quality product and quick delivery”

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Posted 4 years ago

Thank you for your 5-star review Simon. I'm glad to hear that you're happy with the product and our service! I'll be sure to share this feedback with our team so they know what we're doing right. All the best!

Posted 4 years ago

“Very good quality and you will be very satisfied , for me when I ordered multiple things they did come separately but think that was just because of covid”

Helpful Report

Posted 4 years ago

I'm so glad to hear that you found the quality of our products and customer service to be good, Holly. I've passed your feedback about shipping on to our team as well. We want all of our customers' orders to arrive quickly and we're sorry if this was not the case for you. You're right! Due to Covid, some orders are being split up by couriers depending on their size and weight. Thankyou for your patience!

Posted 4 years ago

“Cost / price effective products, delivery man is good”

Helpful Report

Posted 4 years ago

Thank you for taking the time to leave a review Beiliang! We really appreciate hearing about your experience with us. We're glad that you found our products cost effective and delivery man very helpful. It's great to hear that we exceeded your expectations in those areas. All the best!

Posted 4 years ago

Gym Direct is rated 4.4 based on 1,774 reviews