Gym Direct Reviews

Name: Gym Direct
Address: 23-25, Mangrove Lane, 23-25, Mangrove Lane, Taren Point
Rating: 4.42

4.4 Rating 1,847 Reviews

84 %

of reviewers recommend Gym Direct

4.4

Based on 1,847 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 83%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Gym Direct 5 star review on 27th November 2025

Mohammed Naanouh Naa****

Gym Direct 5 star review on 19th April 2025

Anand Merc****

147

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent products, fast delivery and friendly service... AWESOME”

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Posted 4 years ago

Thank you for your review Scott! I'm glad to hear that you're enjoying our products, delivery speed and customer service. We take pride in providing the best possible experience for every customer. We are always looking for ways to improve our services so if there's anything we can do better please let us know!

Posted 4 years ago

“Outstanding customer service- amended an order very quickly and easily and provided super fast responses to other queries by email. Excellent product range and clear and easy to navigate website - and great prices! Highly recommend”

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Posted 4 years ago

Thank you for taking the time to leave a review! I'm so glad to hear that our customer service and website were helpful. We're always working hard to improve both of those areas, so your feedback is really valuable. Thank you again for shopping with us!

Posted 4 years ago

“Great products with very fast delivery.”

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Posted 4 years ago

Thank you for the feedback Rodney! We're glad to hear that your order arrived quickly and that you're enjoying our products.

Posted 4 years ago

“Thanks for sending quickly.”

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Posted 4 years ago

Thank you for your feedback Gayle. We're glad to hear that our quick delivery was appreciated!

Posted 4 years ago

“Good quality”

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Posted 4 years ago

Thank you for the review, Luna. It's great to hear that your experience with Gym Direct was a good one! We're always looking for ways to improve our service and product offerings so I'll be sure to pass on your feedback. We hope you enjoy using our equipment in the future!

Posted 4 years ago

“Equipment, pricing and service is amazing! I would recommend to everyone I know :)”

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Posted 4 years ago

Thank you so much for your review, it's clear that you have had a great experience with us. We are always looking to improve our service and would love to hear from you if there is anything we can do better. If there is any equipment in particular that has helped make your workouts easier or more enjoyable please let me know! All the best.

Posted 4 years ago

“Affordable product and fast interstate shipping. Thank you!”

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Posted 4 years ago

Thank you for your review and feedback. We're glad to hear that we were able to meet your expectations with our product and service! We hope you enjoy your new products and if there is anything you need in future, don't hesitate in reaching out!

Posted 4 years ago

“Always love buying from GD”

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Posted 4 years ago

Thanks for taking the time to leave this review! I'm so glad you love our products and hope we'll be able to help you with any future purchases. All the best!

Posted 4 years ago

“Awesome service and great products highly recommend”

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Posted 4 years ago

Thanks for the feedback Dani, I'm glad to hear that you're enjoying your experience with Gym Direct. We love hearing from our customers and we appreciate the time you took to share your thoughts on our service and product selection. We hope to see you again soon!

Posted 4 years ago

“Love you guys. Everything I have bought from you has been top quality and has arrived promptly even with post office delays. Very happy.”

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Posted 4 years ago

Aww Ulrike, we love you too! We're so glad to hear that you've been happy with our products and service. Thank you for taking the time to share your thoughts - we really appreciate it!

Posted 4 years ago

“Excellent quality & delivery service”

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Posted 4 years ago

Thank you for your 5-star review of our service Milla. It's great to hear that our products are meeting your expectations and that the delivery timeline was accurate! I'll be sure to pass along your feedback about the quality of our products to the rest of our team here. Have a fantastic week and enjoy your new products!

Posted 4 years ago

“speedy delivery just before lockdown, everything packaged well”

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Posted 4 years ago

Thank you for your feedback Katrina! I'm glad to hear that you were happy with the speed of our delivery and packaging. Enjoy your new equipment and all the best!

Posted 4 years ago

“Hi thanks for speedy delivery. It's a present for my daughter sure she is going to love it”

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Posted 4 years ago

Hi Eileen, thanks for taking the time to leave a review! I'm glad you liked our service and hope that your daughter will enjoy her present. I'll be sure to let our team know they're doing a great job. All the best!

Posted 4 years ago

“Affordable prices! Easy to navigate and purchase items.”

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Posted 4 years ago

Thank you for taking the time to leave a review, Christian! I'm glad to hear that you're happy with our prices and our website. If there's anything we can do to improve your experience, please let us know. All the best!

Posted 4 years ago

“I have bought more than once from Gym Direct and have not been disappointed. Easy & up to date website to navigate. Clear communication. Competitive pricing for the items I bought. Shipping timely.”

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Posted 4 years ago

Thank you for your review, I'm glad to hear that you've been happy with our service! I'll be sure to pass your feedback on to the team here. We're always looking for ways to improve and would love any suggestions you might have. All the best!

Posted 4 years ago

“Fantastic customer service!”

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Posted 4 years ago

It's great to hear that you enjoyed your experience with Gym Direct, and I'm glad we were able to exceed your expectations. We strive for nothing less than a 5-star customer service experience every time and are STOKED to have that validated here! Thank you again.

Posted 4 years ago

“Fast delivery in trying times is appreciated, good quality product too”

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Posted 4 years ago

Thank you for your review. I'm glad to hear that the products we sent were of good quality and that you appreciated our fast delivery during a difficult time. We're here to help, so if there is anything else we can do for you please don't hesitate to contact us!

Posted 4 years ago

“Great product. Great service.”

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Posted 4 years ago

Thank you for taking the time to review our service and products! We're so happy to hear that your experience with us has been great. We pride ourselves on providing an exceptional customer experience, and it's wonderful to know that we've succeeded in this area. Thank you again for sharing your thoughts with us--we always appreciate feedback from our customers.

Posted 4 years ago

“Great service and product is really good quality!!! A++++”

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Posted 4 years ago

Thank you for your kind words, Con. We're glad to hear that our service and product are meeting your expectations!

Posted 4 years ago

“Great products and great service. Perhaps would like to see more variety of benches, boxing stands and dumbell weights.”

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Posted 4 years ago

Thank you for your review, Russell! We are so happy to hear that you have had a great experience with our products and services. Your feedback is important to us. I will pass this along to our product development team for consideration in the future. I hope that we can continue providing excellent service and support as well as new equipment options for your gym needs.

Posted 4 years ago

Gym Direct is rated 4.4 based on 1,847 reviews