Gym Direct Reviews

Name: Gym Direct
Address: 23-25, Mangrove Lane, 23-25, Mangrove Lane, Taren Point
Rating: 4.42

4.4 Rating 1,893 Reviews

84 %

of reviewers recommend Gym Direct

4.4

Based on 1,893 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
On-time Delivery	100%
Customer Service
Communication Channels	Email

Gym Direct 5 star review on 27th November 2025

Mohammed Naanouh Naa****

Gym Direct 5 star review on 19th April 2025

Anand Merc****

147

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Gym direct were able to supply me with what i was after at a great price, beating other suppliers.”

Helpful Report

Posted 5 years ago

Hi Bailey, thanks for taking the time to leave a review! We're glad we were able to supply you with what you needed and that we beat out other suppliers. If there's anything else we can do for you in the future, please let us know!

Posted 4 years ago

“Good customer service. Quality products and quick transaction. Happy customer ✅✅✅”

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Posted 5 years ago

I'm so happy to hear you had a good experience with us John! We work hard on our customer service and we're glad that it shows. The quality of the products is also very important to us, we want them to last and be safe for your home. I'm glad this was reflected in your review as well. We hope you'll continue shopping with us in the future, thank you again for leaving such a great review!

Posted 4 years ago

“I'd had a terrible experience with getting a piece of equipment from another company so I wasn't expecting much this time around but I was completely wrong. Quick turn around, product is awesome too. Will definitely be purchasing from Gym Direct again in the near future.”

Helpful Report

Posted 5 years ago

Thank you for taking the time to review your experience with Gym Direct. We are so happy that we could help make this a good one! We're committed to delivering the best equipment and customer service possible and it's wonderful that you had such a good experience with us. Thank you again for taking the time to share this with others!

Posted 5 years ago

“Great service.”

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Posted 5 years ago

Thank you for your review. It is always great to hear that we are doing a good job! We will be sure to pass on your feedback of our service and products to the staff here at Gym Direct. I hope you have an amazing day!

Posted 5 years ago

“Quality gear quick delivery”

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Posted 5 years ago

Thank you for your review Simon! I'm glad to hear that our gear is quality and that you received it quickly. If there's anything we can do to improve your experience, please let us know.

Posted 5 years ago

“Solid functional piece of equip- ham roller”

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Posted 5 years ago

Hi Demi, thanks for your review! We're glad to hear that you like the ham roller and we appreciate your feedback.

Posted 5 years ago

Hi Demi, thanks for your review! We're glad to hear that you like the ham roller and we appreciate your feedback.

Posted 5 years ago

“Prompt delivery in a pandemic with good communications. Recommended & will use again.”

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Posted 5 years ago

Thank you for your review, Elizabeth. We are happy to hear that you were pleased with our service during the pandemic! We appreciate your trust in us and hope to continue delivering prompt deliveries of high-quality products.

Posted 5 years ago

“Great prices and products, reasonable delivery times as well given the circumstances.”

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Posted 5 years ago

Thank you for your review Isaac. We are glad to hear that the prices and delivery times were reasonable given your circumstances.

Posted 5 years ago

“Heavy but pasty managed.”

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Posted 5 years ago

“Faultless from start to finish. Thanks for your help GYM DIRECT.”

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Posted 5 years ago

Thank you for your review, I'm glad to hear that our service was faultless from start to finish. I'll be sure to pass on your feedback about the level of customer service we offer and how it contributed to a 5 star experience.

Posted 5 years ago

“Great service”

Helpful Report

Posted 5 years ago

Thanks for your review, Mark! We're glad to hear you found our service helpful and appreciate the time you took to share your experience with us!

Posted 5 years ago

“Great service”

Helpful Report

Posted 5 years ago

Thank you for your review, Mark. We're so glad to hear that our team provided you with a great service experience! In the future if there's anything we can do to improve your experience with us, please let us know and we will be sure to take it into consideration.

Posted 5 years ago

“Great customer service and transparency around order status. Keep up the great work.”

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Posted 5 years ago

Thank you for your review Glen. I'm glad to hear that our customer service has been helpful and that you appreciate the transparency we have around order status! We're committed to providing a great experience from start to finish, including tracking your package from fulfillment through delivery.

Posted 5 years ago

“Gteat product, great staff. I only had one piece that barely effected the weight bench i bought. I emailed through about it and the issue was fixed very easily.”

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Posted 5 years ago

Thank you for taking the time to review your experience with Gym Direct. I'm sorry that you experienced an issue with one of our products, but it's great to hear how easy we were able to make the process in resolving it! I'll be sure to pass on your feedback about our customer service team and their responsiveness--they will be so pleased! Thank you again for choosing us and please don't hesitate to reach out if there is anything else we can do for you.

Posted 5 years ago

“Great feedback for delivery. I ordered an out of stock item which usually would be worrying as you don’t know where it is or how long it’s going to take to arrive, but I had lots of updates along the way. Product itself is great!”

Helpful Report

Posted 5 years ago

Hi Henry, thanks so much for your feedback on our service. I'm glad to hear you had a great experience with both the delivery and the product itself! We're committed to providing excellent customer service which is why we offer updates every step of the way - something that's not always easy when it comes to delivering out of stock items. We hope this helped make your experience as worry-free as possible.

Posted 5 years ago

“Very good prices on quality gym gear. Great delivery times even during Covid.”

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Posted 5 years ago

Thanks for taking the time to review, Jacob. I'm glad you've been happy with our prices and delivery times! We're always looking for ways to improve your experience on our site, so please feel free to send us a note at any time if there's anything we can do better. We want this to be your favorite place online for fitness gear!

Posted 5 years ago

“Excellent communication. Surprisingly prompt delivery despite COVID lock-downs and delays. Very high quality product.”

Helpful Report

Posted 5 years ago

Thank you for your review! We're so glad to hear that our communication was excellent and that the delivery of your product exceeded expectations. We are always working to improve our customer experience with prompt responses and high quality products. It's great to know we've succeeded in this area for you. If there is anything else we can do for you, please don't hesitate to let us know!

Posted 5 years ago

“Thanks. . .”

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Posted 5 years ago

Thank you for your 5 stars review!

Posted 5 years ago

“Really happy with my new gym flooring mats. Good quality & tough. Delivery from GD was delivered as agreed with no problems.”

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Posted 5 years ago

Thank you for the feedback Vince, I'm glad to hear our mats are tough and that your delivery was delivered as agreed. We always try to bring the best quality products at affordable prices, so it's great to know we're meeting your expectations! If you have any other questions about our products or services, please let us know.

Posted 5 years ago

“Great quality and affordable prices.”

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Posted 5 years ago

Thank you for your feedback, we're glad to hear that you have had a positive experience with our gym. We love hearing from happy customers and it's always great to know what we are doing right! We hope that this is the start of a long-term relationship and look forward to having you as part of our family.

Posted 5 years ago

Gym Direct is rated 4.4 based on 1,893 reviews