Name: Gym Direct
Address: 23-25, Mangrove Lane, 23-25, Mangrove Lane, Taren Point
Rating: 4.42

“Good service, kept us informed of progress”

Posted 4 years ago

Thank you for taking the time to review your experience with Gym Direct, Alexis. We're glad to hear that our customer service team was able to help you out!

Posted 4 years ago

“Bought a few things from gym direct really happy with the products. Had a small hiccup with one order that almost left me an unhappy customer given that after a week I was not told my order had been cancelled even though they had taken payment and never found out it wasn’t coming untill I called them up after not receiving tracking for 7 days and had to re order and pay again before my money was refunded/cleared back into my account. I will order from them again just hope nothing like that happens again”

Helpful Report

Posted 4 years ago

Hi Marc, thanks for taking the time to review our products! We're sorry to hear about your experience with one of our orders. We'll make sure to pass on this information to our customer care team so they can ensure that all orders are processed and delivered as quickly as possible.

Posted 4 years ago

“Happy with the service and quick delivery”

Helpful Report

Posted 4 years ago

Thank you for taking the time to share your thoughts, Jocelyn. I'm glad to hear that we exceeded your expectations with our service and delivery speed! We're always looking for ways to improve our customer experience so it's great that you've given us a few ideas on what we can do better.

Posted 4 years ago

“Happy with my purchase which met all my expectations. It arrived on time and well packed. Always happy with my purchases. Allan”

Helpful Report

Posted 4 years ago

Hi Allan, thank you for your review! I'm glad to hear that the equipment met your expectations and that it arrived on time. We're always happy when our customers are satisfied with their purchase. Thank you again for taking the time to share your thoughts with us!

Posted 4 years ago

Hi Allan, thank you for your review! I'm glad to hear that the equipment met your expectations and that it arrived on time. We're always happy when our customers are satisfied with their purchase. Thank you again for taking the time to share your thoughts with us!

Posted 4 years ago

“I bought weights and a barbell and I am very satisfied. Very good quality and was packaged very well. I couldn’t believe how quick it took from when I placed my order till I received it. Excellent service, quality and delivery. Would definitely recommend buying from Gym Direct.”

Helpful Report

Posted 4 years ago

Thank you for taking the time to leave a review Angela, I'm so glad that your order was delivered quickly and in good condition. We are always happy to hear from our customers about their experience with us--especially when they have had such a great one! We take pride in making sure every customer has an excellent experience with Gym Direct and it's wonderful that you agree. Thank you for recommending us to others as well.

Posted 4 years ago

“Very happy with service. Staff were very friendly and patient over the phone with my enquiries. Shipping was very affordable and convenient. Also, very happy with my half rack with pulley. Now looking forward to Olympic barbell sets being available to complete my home gym.”

Helpful Report

Posted 4 years ago

Thanks for your review, it's great to hear that you're happy with the service and product! We appreciate hearing about any questions or concerns you may have so we can provide better service in future, so please do get in touch. We really want our customers to be satisfied with their purchase and will always try our best to help out. I hope this helps, thanks again!

Posted 4 years ago

“Great overall experience”

Helpful Report

Posted 4 years ago

We're so glad you had a great experience with us! Thank you for the 5 star review and we look forward to seeing you soon.

Posted 4 years ago

“Quick delivery with tracking.”

Helpful Report

Posted 4 years ago

Thank you for the review, Dejan! I'm glad to hear that your order arrived quickly and with tracking. It sounds like our ordering process was efficient and easy for you. I'll be sure to share this feedback with our team so they can continue improving it.

Posted 4 years ago

“Great communication. Fast shipping. Great quality equipment. Always a happy customer”

Helpful Report

Posted 4 years ago

Kate, thank you so much for your review! I'm glad to hear that you are happy with the equipment and our communication. We want all of our customers to be satisfied with their experience shopping at Gym Direct and we appreciate your feedback.

Posted 4 years ago

“Great communication, great quality products. Very satisfied. Five stars”

Helpful Report

Posted 4 years ago

Hi Nathan--thanks for your review! We're so glad to hear you enjoy our products and service. We work hard to make sure every customer has a great experience with us, and we appreciate it when we get feedback like yours that helps us improve. I'll be sure to share this with the team--you've given me some great ideas for how we can keep making things better.

Posted 4 years ago

“Good quality of product, reasonable price and quick delivery!!”

Helpful Report

Posted 4 years ago

Thank you for your review Ankur. I'm glad to hear that you are happy with our product, pricing and delivery times. We strive to be the best in all these areas so it's wonderful to know that we're succeeding!

Posted 4 years ago

“Bar feels great and sturdy and a secure width for my hands”

Helpful Report

Posted 4 years ago

Hi Matt! Thank you for your feedback on the bar. We're happy to hear that it feels great and sturdy in your hands.

Posted 4 years ago

“Excellent service. Goods arrived as promised . Kept updated the whole time about when delivery would occur. Would not hesitate to use gym direct again.”

Helpful Report

Posted 4 years ago

Thank you for your review Lorraine! We're glad to hear that our service has met your expectations. We take the fulfillment of our orders very seriously and are committed to delivering on time, every time. Our customer feedback helps us ensure we maintain this high level of performance. If there's anything we can do to help you with future orders please reach out so we can be sure it arrives as soon as possible!

Posted 4 years ago

“Great value & very happy with my new rack Upgraded my first squat rack (also bought from Gym Direct in 2013). Their racks definitely stand the test of time! Customer service and communication is also on point.”

Helpful Report

Posted 4 years ago

Thank you for your purchase Michael, we're so glad to hear that our products are standing the test of time! We take pride in crafting durable and high-quality equipment. It's nice to know that you've been happy with both our customer service and communication as well!

Posted 4 years ago

“Great quality equipment and fast shipping once stock was available!”

Helpful Report

Posted 4 years ago

Thank you for taking the time to leave a review Alexander. I'm glad that your experience with our company has been so positive, and we're very happy to hear all of this!

Posted 4 years ago

“Great customer service”

Gym Direct 5 star review on 8th November 2021

Helpful Report

Posted 4 years ago

Thank you for your review. We're so glad to hear that our customer service team has been able to help you out!

Posted 4 years ago

“As a returning Customer, I'm very happy with Gym Direct across their products, prices and service. We set up a home gym because of lockdown and have sourced most of our equipment from Gym Direct and wouldn't hesitate to buy again in the future.”

Helpful Report

Posted 4 years ago

Karl, thank you for your review and I'm glad to hear that our products are meeting your needs. We're always looking for ways to improve the shopping experience so if there is anything we can do better please let us know!

Posted 4 years ago

“Great service and products.”

Helpful Report

Posted 4 years ago

Thank you for your review, Rob. I'm so glad to hear that you had a great experience with us! We take pride in the quality of our fitness equipment and customer service. We are always happy to answer any questions or concerns about our products or services--we want to make sure everyone who shops at Gym Direct is satisfied with their purchase. Thank you again for taking the time to leave this review, we really appreciate it!

Posted 4 years ago

“Great service”

Helpful Report

Posted 4 years ago

Thank you for your review. We're glad to hear that we rated five stars and that you've had a great experience with our products and customer service!

Posted 4 years ago

“Quick dispatch and delivery. Very reasonable delivery fees for regional Australia. Would use again.”

Helpful Report

Posted 4 years ago

Thank you for taking the time to review your experience with us. Your feedback is really important and we're glad that we were able to exceed your expectations! If there's anything else you need, please don't hesitate to reach out.

Posted 4 years ago

Shipping & Delivery
Delivery Methods	Courier, Postal Service
On-time Delivery	100%
Customer Service
Communication Channels	Email

Gym Direct Reviews