Gym Direct Reviews

Name: Gym Direct
Address: 23-25, Mangrove Lane, 23-25, Mangrove Lane, Taren Point
Rating: 4.42

4.4 Rating 1,847 Reviews

84 %

of reviewers recommend Gym Direct

4.4

Based on 1,847 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 83%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Gym Direct 5 star review on 27th November 2025

Mohammed Naanouh Naa****

Gym Direct 5 star review on 19th April 2025

Anand Merc****

147

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great customer service”

Gym Direct 5 star review on 8th November 2021

Helpful Report

Posted 4 years ago

Thank you for your review. We're so glad to hear that our customer service team has been able to help you out!

Posted 4 years ago

“As a returning Customer, I'm very happy with Gym Direct across their products, prices and service. We set up a home gym because of lockdown and have sourced most of our equipment from Gym Direct and wouldn't hesitate to buy again in the future.”

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Posted 4 years ago

Karl, thank you for your review and I'm glad to hear that our products are meeting your needs. We're always looking for ways to improve the shopping experience so if there is anything we can do better please let us know!

Posted 4 years ago

“Great service and products.”

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Posted 4 years ago

Thank you for your review, Rob. I'm so glad to hear that you had a great experience with us! We take pride in the quality of our fitness equipment and customer service. We are always happy to answer any questions or concerns about our products or services--we want to make sure everyone who shops at Gym Direct is satisfied with their purchase. Thank you again for taking the time to leave this review, we really appreciate it!

Posted 4 years ago

“Great service”

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Posted 4 years ago

Thank you for your review. We're glad to hear that we rated five stars and that you've had a great experience with our products and customer service!

Posted 4 years ago

“Quick dispatch and delivery. Very reasonable delivery fees for regional Australia. Would use again.”

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Posted 4 years ago

Thank you for taking the time to review your experience with us. Your feedback is really important and we're glad that we were able to exceed your expectations! If there's anything else you need, please don't hesitate to reach out.

Posted 4 years ago

“Gym direct were able to supply me with what i was after at a great price, beating other suppliers.”

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Posted 4 years ago

Hi Bailey, thanks for taking the time to leave a review! We're glad we were able to supply you with what you needed and that we beat out other suppliers. If there's anything else we can do for you in the future, please let us know!

Posted 4 years ago

“Good customer service. Quality products and quick transaction. Happy customer ✅✅✅”

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Posted 4 years ago

I'm so happy to hear you had a good experience with us John! We work hard on our customer service and we're glad that it shows. The quality of the products is also very important to us, we want them to last and be safe for your home. I'm glad this was reflected in your review as well. We hope you'll continue shopping with us in the future, thank you again for leaving such a great review!

Posted 4 years ago

“I'd had a terrible experience with getting a piece of equipment from another company so I wasn't expecting much this time around but I was completely wrong. Quick turn around, product is awesome too. Will definitely be purchasing from Gym Direct again in the near future.”

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Posted 4 years ago

Thank you for taking the time to review your experience with Gym Direct. We are so happy that we could help make this a good one! We're committed to delivering the best equipment and customer service possible and it's wonderful that you had such a good experience with us. Thank you again for taking the time to share this with others!

Posted 4 years ago

“Great service.”

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Posted 4 years ago

Thank you for your review. It is always great to hear that we are doing a good job! We will be sure to pass on your feedback of our service and products to the staff here at Gym Direct. I hope you have an amazing day!

Posted 4 years ago

“Quality gear quick delivery”

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Posted 4 years ago

Thank you for your review Simon! I'm glad to hear that our gear is quality and that you received it quickly. If there's anything we can do to improve your experience, please let us know.

Posted 4 years ago

“Solid functional piece of equip- ham roller”

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Posted 4 years ago

Hi Demi, thanks for your review! We're glad to hear that you like the ham roller and we appreciate your feedback.

Posted 4 years ago

Hi Demi, thanks for your review! We're glad to hear that you like the ham roller and we appreciate your feedback.

Posted 4 years ago

“Prompt delivery in a pandemic with good communications. Recommended & will use again.”

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Posted 4 years ago

Thank you for your review, Elizabeth. We are happy to hear that you were pleased with our service during the pandemic! We appreciate your trust in us and hope to continue delivering prompt deliveries of high-quality products.

Posted 4 years ago

“Great prices and products, reasonable delivery times as well given the circumstances.”

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Posted 4 years ago

Thank you for your review Isaac. We are glad to hear that the prices and delivery times were reasonable given your circumstances.

Posted 4 years ago

“Heavy but pasty managed.”

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Posted 4 years ago

“Faultless from start to finish. Thanks for your help GYM DIRECT.”

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Posted 4 years ago

Thank you for your review, I'm glad to hear that our service was faultless from start to finish. I'll be sure to pass on your feedback about the level of customer service we offer and how it contributed to a 5 star experience.

Posted 4 years ago

“Great service”

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Posted 4 years ago

Thanks for your review, Mark! We're glad to hear you found our service helpful and appreciate the time you took to share your experience with us!

Posted 4 years ago

“Great service”

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Posted 4 years ago

Thank you for your review, Mark. We're so glad to hear that our team provided you with a great service experience! In the future if there's anything we can do to improve your experience with us, please let us know and we will be sure to take it into consideration.

Posted 4 years ago

“Great customer service and transparency around order status. Keep up the great work.”

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Posted 4 years ago

Thank you for your review Glen. I'm glad to hear that our customer service has been helpful and that you appreciate the transparency we have around order status! We're committed to providing a great experience from start to finish, including tracking your package from fulfillment through delivery.

Posted 4 years ago

“Gteat product, great staff. I only had one piece that barely effected the weight bench i bought. I emailed through about it and the issue was fixed very easily.”

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Posted 4 years ago

Thank you for taking the time to review your experience with Gym Direct. I'm sorry that you experienced an issue with one of our products, but it's great to hear how easy we were able to make the process in resolving it! I'll be sure to pass on your feedback about our customer service team and their responsiveness--they will be so pleased! Thank you again for choosing us and please don't hesitate to reach out if there is anything else we can do for you.

Posted 4 years ago

“Great feedback for delivery. I ordered an out of stock item which usually would be worrying as you don’t know where it is or how long it’s going to take to arrive, but I had lots of updates along the way. Product itself is great!”

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Posted 4 years ago

Hi Henry, thanks so much for your feedback on our service. I'm glad to hear you had a great experience with both the delivery and the product itself! We're committed to providing excellent customer service which is why we offer updates every step of the way - something that's not always easy when it comes to delivering out of stock items. We hope this helped make your experience as worry-free as possible.

Posted 4 years ago

Gym Direct is rated 4.4 based on 1,847 reviews