Gym Direct Reviews

Name: Gym Direct
Address: 23-25, Mangrove Lane, 23-25, Mangrove Lane, Taren Point
Rating: 4.43

4.4 Rating 1,774 Reviews

84 %

of reviewers recommend Gym Direct

4.4

Based on 1,774 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 83%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Gym Direct 5 star review on 6th May 2025

Mo Naa****

Mohammed Naanouh Naa****

Gym Direct 5 star review on 19th April 2025

Anand Merc****

Gym Direct 5 star review on 14th April 2025

Mohammed Naanouh Naa****

Gym Direct 5 star review on 13th April 2025

Mohammed Naanouh Naa****

Gym Direct 5 star review on 7th April 2025

Tony Gr****

143

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The product range available is excellent, some flaws but hey, nothing and no one is perfect. Communication (or should I say the lack thereof) with your clients is by far the most disappointing part of your business. Having to chase up multiple times for updates after waiting weeks on end is unacceptable. I really want to give more than three start. However, with the disappointingly poor customer service I'm not able to give more.”

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Posted 4 years ago

“These guys have great products and they are excellent value for $. Our 3 orders were shipped the next day. We have been super impressed with the quality, the service and the value.”

Gym Direct 5 star review on 30th October 2020

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Posted 4 years ago

“Was great thanks, cheaper and fast.”

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Posted 4 years ago

“The item I was purchasing for my daughter was out of stock. Gym Direct notified my as soon as it was available, and the purchase/pick up went flawlessly.”

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Posted 4 years ago

“During this tough time of COVID gym direct were pretty great. We understand the delays of our product we’re not the direct fault of gym direct. They did communicate with us most steps of the way to notify of where our order was with the delays and If we had any questions our emails were always responded to within 48 hours which is great under these overwhelming circumstances. Once our item was on home soil it was delivered way quicker than expected which was great appreciated .”

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Posted 4 years ago

“Great service and happy with product 😀”

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Posted 4 years ago

“Great service and fast delivery, thank you so much 😊”

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Posted 4 years ago

“Haven’t replied to my email”

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Posted 4 years ago

“Fast delivery”

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Posted 4 years ago

“Actually really nice company to deal with very fast with responses and shipping”

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Posted 4 years ago

“No nonsense seller.”

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Posted 4 years ago

“Good contact, good price, good shipping. Happy over all.”

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Posted 4 years ago

“very impressed with prompt delivery and staff staff happy and courteous”

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Posted 4 years ago

“Very good ricing and quick delivery very good site”

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Posted 4 years ago

“Great products, brilliant customer service”

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Posted 4 years ago

“Great customer service. Website that works on mobile and computer. Office is in Australia, imported products, but hey it's affordable and quick. My Only suggestion would be to put a link for the weights that match the bar on the page so you know you are buying the matching set. Overall it's the only place I will order gym equipment from because it's great.”

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Posted 4 years ago

“They are very professional and contacted me as soon as the item was ready. I had constant information in regards to tracking. Thank you”

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Posted 4 years ago

“Happy with the products, not happy with having to pay $159 for a taillift delivery that was not even used on delivery, and not happy that gym direct brushed off this complaint and blamed the courier side and did not offer to pursue the issue with the courier.”

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Posted 4 years ago

“Really great customer service and communication.”

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Posted 4 years ago

“quick delivery, great packing and awesome equipment.”

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Posted 4 years ago

Gym Direct is rated 4.4 based on 1,774 reviews