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Gym Direct Reviews

4.4 Rating 1,772 Reviews
84 %
of reviewers recommend Gym Direct
4.4
Based on 1,772 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 83%
Accurate And Undamaged Orders
95%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.6 out of 5
Read Gym Direct Reviews
Gym Direct 5 star review on 6th May 2025
Mo Naa****
Gym Direct 5 star review on 6th May 2025
Mohammed Naanouh Naa****
Gym Direct 5 star review on 19th April 2025
Anand Merc****
Gym Direct 5 star review on 14th April 2025
Mohammed Naanouh Naa****
Gym Direct 5 star review on 13th April 2025
Mohammed Naanouh Naa****
Gym Direct 5 star review on 13th April 2025
Mohammed Naanouh Naa****
Gym Direct 5 star review on 7th April 2025
Tony Gr****
143
Anonymous
Anonymous  // 01/01/2019
Goods out of stock when ordered, but clear delivery timelines given at time of ordering and great communication from then until delivery.
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Posted 4 years ago
Thanks for the invitation to write a review. Firstly my name isn’t Bec Hassall. Secondly my bench got delivered to my front door as the delivery guy was only paid to deliver it that far so my husband and I had to drag it to the room we wanted it in. Thirdly the back part of the bench Itself had a rip in it and the packaging also had bumps on it so obviously was not handled with care..
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Posted 4 years ago
Reasonable prices
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Posted 4 years ago
When I ordered the equipment I was aware there would be a delay, but Gym Direct were very good in keeping me updated on my order, and everything turned up and I am very happy with my purchase, I will use them again!!
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Posted 4 years ago
I’ve had a lot of gear delivered from Gym Direct since 2018, and I’ve always been satisfied with the quality, price and delivery.
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Posted 4 years ago
great products. good selection
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Posted 4 years ago
Excellent product and delivery was in line with expected timeline. Very happy.
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Posted 4 years ago
Very happy with the whole process
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Posted 4 years ago
Getting my 5 KG dumbbells have helped me through the Pandemic So thank you very much Gym Direct 😀👍
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Posted 4 years ago
Fantastic product, kept me up to date with my order. The delayswere explained from the start and they were apologetic.. i will definately be buying from them again.
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Posted 4 years ago
Very happy with the service and communication. All questions asked were answered quickly
Gym Direct 5 star review on 2nd November 2020
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Posted 4 years ago
Comminication was fine during covid considering the demand from the public, products were all in good order. Staff were very polite. No complaints here and will buy again. Dean adelaide.
Gym Direct 5 star review on 2nd November 2020
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Posted 4 years ago
I did make a purchase however I am not Wing Hei Tse. Whilst happy with the purchase I’m concerned that someone has been sent an email with my name and therefore knows I was a customer. That would be a breach of privacy. I think you need to review your mail merge
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Posted 4 years ago
Hi Melinda, We are so sorry. Our system had a major glitch and some people have been sent emails requesting a review but addressed to a completely different name. We are so sorry about this glitch. Rest assured our IT team is working hard to have this rectified right away and no personal information has been divulged in any way shape or form. Kindest regards, Gym Direct.
Posted 4 years ago
Terrible experience never ending lies from the sales teams when they answered I would have to be desperate I think before we purchased anything else
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Posted 4 years ago
Great service
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Posted 4 years ago
Got sent an email asking for a review addressed to someone else. Question whether the website has been hacked or database corrupted.
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Posted 4 years ago
Hi Christopher Graham-White, We are so sorry. Our system had a major glitch and some people have been sent emails requesting a review but addressed to a completely different name. We are so sorry about this glitch. Rest assured our IT team is working hard to have this rectified right away and no personal information has been divulged in any way shape or form. Kindest regards, Gym Direct.
Posted 4 years ago
ossm for the price
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Posted 4 years ago
Quick and efficient service
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Posted 4 years ago
Good products. Good service.
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Posted 4 years ago
Still highly rated!
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Posted 4 years ago
Gym Direct is rated 4.4 based on 1,772 reviews