Gym Direct Reviews

Name: Gym Direct
Address: 23-25, Mangrove Lane, 23-25, Mangrove Lane, Taren Point
Rating: 4.42

4.4 Rating 1,772 Reviews

84 %

of reviewers recommend Gym Direct

4.4

Based on 1,772 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 83%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Gym Direct 5 star review on 6th May 2025

Mo Naa****

Mohammed Naanouh Naa****

Gym Direct 5 star review on 19th April 2025

Anand Merc****

Gym Direct 5 star review on 14th April 2025

Mohammed Naanouh Naa****

Gym Direct 5 star review on 13th April 2025

Mohammed Naanouh Naa****

Gym Direct 5 star review on 7th April 2025

Tony Gr****

143

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“No communication to advise the rest of the order was coming. Would have been much better customer service if you explain that only half the order was being sent and that the other would be sent later on”

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Posted 4 years ago

“Good prices and high quality weights. Will be ordering again soon.”

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Posted 4 years ago

“happy with product and friendly staff”

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Posted 4 years ago

“Got what I needed, without fuss or delay. Thankyou”

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Posted 4 years ago

“Ordered some kettlebells. Other than hopeless Australia Post delivering them in dribs and drabs over a 3 day period (not Gym Direct’s fault of course) I was really pleased with the product and the service I received.”

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Posted 4 years ago

“Couldn't be happier with my purchase. My cable machine that mounts to the wall is exactly what I needed for my home gym workouts it's more than I expected, truly love it and recommend it 👌”

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Posted 4 years ago

“Fantastic company, ordered twice online with the stock coming within a week or two both times and can’t recommend enough!”

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Posted 4 years ago

“Product is as expected delivered in a timely manner, which considering the way 2020 is was quite nice”

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Posted 4 years ago

“I have no hesitation in recommending gym direct as reputable supplier of quality fitness equipment. I’ve purchased a number of products from them over the course of the last few years and have never once been let down by the products or service!!”

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Posted 4 years ago

“Thank you so much love my new weights and bench.”

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Posted 4 years ago

“Very good quality and customer service was great during these hard times. Will definitely be a returning customer!”

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Posted 4 years ago

“I found these guys on the same day the gyms closed.I Bought a powerrack package on pre-order they kept in contact with me with updates and my order was delivered over the next few months during the peak of the covid crisis.Now I have a a very big collection of weights bars leg machine and all sorts and I'm continuing to get more equipment for my home gym. Very happy with there service.”

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Posted 4 years ago

“Excellent customer service.”

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Posted 4 years ago

“Very happy with my purchase.”

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Posted 4 years ago

“Seriously. Soooo impressed. In the middle of Covid-19 my order was delivered in 4 days! Very happy.”

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Posted 4 years ago

“Great price , good quality”

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Posted 4 years ago

“Thanks for the quick delivery”

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Posted 4 years ago

“In a time where covid has made it nearly impossible to purchase home gym equipment Gym Direct experience has been a cut above the rest. Easy to navigate website, communication to customers is great and the products are of great quality. Thank you Gym Direct”

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Posted 4 years ago

“The product range available is excellent, some flaws but hey, nothing and no one is perfect. Communication (or should I say the lack thereof) with your clients is by far the most disappointing part of your business. Having to chase up multiple times for updates after waiting weeks on end is unacceptable. I really want to give more than three start. However, with the disappointingly poor customer service I'm not able to give more.”

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Posted 4 years ago

“These guys have great products and they are excellent value for $. Our 3 orders were shipped the next day. We have been super impressed with the quality, the service and the value.”

Gym Direct 5 star review on 30th October 2020

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Posted 4 years ago

Gym Direct is rated 4.4 based on 1,772 reviews