Gym Direct Reviews

Name: Gym Direct
Address: 23-25, Mangrove Lane, 23-25, Mangrove Lane, Taren Point
Rating: 4.43

4.4 Rating 1,823 Reviews

85 %

of reviewers recommend Gym Direct

4.4

Based on 1,823 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 83%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Gym Direct 5 star review on 13th October 2025

Mo Naa****

Gym Direct 5 star review on 13th September 2025

Mandy Pr****

Gym Direct 5 star review on 6th May 2025

Mo Naa****

Mohammed Naanouh Naa****

Gym Direct 5 star review on 19th April 2025

Anand Merc****

Gym Direct 5 star review on 14th April 2025

Mohammed Naanouh Naa****

146

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great online shop, really appreciate the communication about orders and follow ups regarding delivery! Everything arrived quickly and easy to understand instructions and great price!”

Gym Direct 5 star review on 29th December 2021

Helpful Report

Posted 3 years ago

Hi Ella, thank you for taking the time to leave this review! We're so glad that you found our online shop easy to use and appreciated the communication about your order. We aim to provide excellent value with affordable prices and speedy delivery. I'm sorry that we don't have any offers at the moment but please keep an eye out for one in future as they are something we run periodically.

Posted 3 years ago

“Pulley tower is a great product, not as smooth as commercial but the price makes up for it.”

Gym Direct 5 star review on 28th December 2021

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Posted 3 years ago

Thank you for your review Wei! We're glad to hear that our pulley tower is a great product, and the price makes up for any differences from commercial products.

Posted 3 years ago

“These guys are professionals when it comes to supplying fitness equipment. Been shopping for my equipment with them for a couple of years and great service and no issues at all. My favorite is their rubber hex dumbbells - you'd never look back. Great range of products at highly competitive prices, though I don't think you'll find cheaper for the quality. I simply don't need to shop around or elsewhere.”

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Posted 3 years ago

“Quick delivery and the equipment is high quality and exactly as described.”

Gym Direct 5 star review on 26th December 2021

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Posted 3 years ago

“No issues with the product or the service.”

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Posted 3 years ago

“Cannot fault this company.”

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Posted 3 years ago

Thank you, Daniel, for taking the time to review your experience with Gym Direct! We are so happy to hear that you have had a wonderful experience with us, and we appreciate you sharing your thoughts.

Posted 3 years ago

“very happy with the Rapid Motion Incline Bench its work for money and its solid construction and i could not attach any photos as its a gift to some one and i would recommend this product for Others”

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Posted 3 years ago

Thank you for your review, Santosh! I'm so glad to hear that the Rapid Motion Incline Bench is working out well and that it's a quality product. We're happy to hear that you would recommend this product as well. Thank you again, we appreciate hearing from our customers!

Posted 3 years ago

“Excellent service and quality”

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Posted 3 years ago

Thanks for the 5-star review! It sounds like you had a wonderful experience. We're so glad to hear that our staff was helpful and attentive, and we look forward to seeing you again soon!

Posted 3 years ago

“Great product and excellent service”

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Posted 3 years ago

Thank you for the 5-star review, Iain. We're so happy to hear that you enjoyed your experience with us and had a great experience while working out!

Posted 3 years ago

“High quality product. Delivery delayed by AUS post”

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Posted 3 years ago

Thank you for taking the time to review our product Roxana. We're thrilled that you found it high quality and that we were able to meet your needs!

Posted 3 years ago

“Purchased the ASFID Super FID Bench from Gym Direct and it arrived with the back and seat pads damaged in transit. But Michael and Lily were quick to send out replacements to me the very same day! Superb service from Gym Direct!”

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Posted 3 years ago

Shannon, I'm glad to hear that you're happy with the ASFID Super FID Bench and our service. We take customer satisfaction seriously at Gym Direct and we're always looking for ways to improve our products and services. We strive to make sure every customer has an exceptional experience when they shop with us. Thank you again for your review!

Posted 3 years ago

“Fantastic Products! Gym Members are loving the new cable attachments. Super robust for commercial use. Thank you :)”

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Posted 3 years ago

Thank you for the feedback, Michelle! We're glad to hear our customers are enjoying their Gym Direct products. We take pride in providing a quality product that is both durable and safe for commercial use, so we're incredibly happy to know your customers are receiving these benefits. Thank you again for taking the time to share your experience with us - it's always appreciated!

Posted 3 years ago

“Very happy with the product”

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Posted 3 years ago

We're so happy to hear that you are enjoying your experience with Gym Direct! It's great to know that we are meeting your expectations and providing the service you need. If there is anything we can do for you in the future, please don't hesitate to reach out.

Posted 3 years ago

“Very good service. They let us know the packages were delayed and was promptly delivered as soon as possible. Would use them again!!!! Thanks again Peter”

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Posted 3 years ago

Peter, thank you for taking the time to review your experience with Gym Direct. It's always great to hear that our customer service team is doing their job well! When we experienced a delay in the production of your package, we wanted to make sure you were aware and received it as soon as possible. We appreciate that you took the time to let us know how pleased you are with our service and would love to hear from you again if there is anything else we can do for you!

Posted 3 years ago

“Great service and pricing and kept me informed of when my products would be ready to ship.”

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Posted 3 years ago

Thank you for your review Lyle, I'm glad to hear that we were able to provide a positive experience for you. We take pride in our customer service and it's great to know that we were able to surpass your expectations. Our team is always working hard on improving the way we communicate with our customers and I'll make sure they see this feedback so they can continue doing what they do best!

Posted 3 years ago

“Great prices and quick delivery! Will definitely be using them again”

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Posted 3 years ago

Thank you for your feedback, Sean! I'm glad to hear that you had a positive experience with our company. We take pride in providing fantastic prices and quick delivery on all our products, so it's nice to know we were able to meet your expectations. If there is anything else we can do for you, please let us know!

Posted 3 years ago

“Wuick shipping especially during shipping delays as well as very clean packaging”

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Posted 3 years ago

Thank you for taking the time to review our service, Joe! I am so glad that you are happy with your experience ordering from us. I have passed your feedback on to our team, and they will be incredibly pleased to hear about your satisfaction with the shipping process of your order. We strive to provide a speedy delivery while still protecting our customers' purchases during transit.

Posted 3 years ago

“Very happy. The products are good quality and good value. The ordering system was simple and arrived quickly.”

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Posted 3 years ago

Thanks for your review Melinda. I'm glad you like our shipping and packaging! We're always happy to hear from customers who are as excited about their Gym Direct experience as we are, and we hope that if there's anything else we can do to make it better, you'll let us know.

Posted 3 years ago

“Quality products with reliable delivery services”

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Posted 3 years ago

Thank you for your review! We're so glad to hear that our products and services are of superior quality. We appreciate the opportunity to read your feedback, Simon. If there's anything we can do to improve our service or product offerings, please let us know here.

Posted 3 years ago

“Delivery took a while but not Gym Directs fault. Very happy with the product and would shop here again. 👌👌”

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Posted 3 years ago

Thanks for your review, Rob, we're glad to hear you were happy with our product and service. We appreciate the feedback on the delivery time and I'll be sure to pass that along as well.

Posted 3 years ago

Gym Direct is rated 4.4 based on 1,823 reviews