Gym Direct Reviews

Name: Gym Direct
Address: 23-25, Mangrove Lane, 23-25, Mangrove Lane, Taren Point
Rating: 4.43

4.4 Rating 1,823 Reviews

85 %

of reviewers recommend Gym Direct

4.4

Based on 1,823 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 83%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Gym Direct 5 star review on 13th October 2025

Mo Naa****

Gym Direct 5 star review on 13th September 2025

Mandy Pr****

Gym Direct 5 star review on 6th May 2025

Mo Naa****

Mohammed Naanouh Naa****

Gym Direct 5 star review on 19th April 2025

Anand Merc****

Gym Direct 5 star review on 14th April 2025

Mohammed Naanouh Naa****

146

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Top quality products, online purchasing process simple to navigate. Delivery relatively prompt. So, all good!”

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Posted 3 years ago

“Have dealt with Lilly and her team 10 years ago for a decent gym I had at Bundeena. Just purchased an Olympic bar and plates for the south coast of NSW in case we have more lockdowns. Terrific to deal with.”

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Posted 3 years ago

“Great communication and delivery updates, delivery took a little while but completely understandable with covid and bulk items. Bought single cable machine, made in china, works fine, easy to put together. No idea how it will go with long term punishment but for the price she’ll do the job”

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Posted 3 years ago

Thank you for your review, John. We're glad to hear that you like our communication and delivery updates! We know it can be frustrating waiting for a package, but we want to make sure the items arrive in perfect condition - so we take care to pack them carefully and send them out as soon as possible. I'm sorry that this meant there was a little wait on your order though.

Posted 3 years ago

“Great service. Have bought a few machines and have had both pleasant experiences and quality exceptional. Will be buying more in the future.”

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Posted 3 years ago

“Excellent equipment (16kg kettlebell), very competitive pricing, quick and safe delivery considering current circumstances and good communication. Excellent experience.”

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Posted 3 years ago

“great product and excellent service”

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Posted 3 years ago

“Quick delivery and easy to deal with.”

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Posted 3 years ago

“Very good thanks”

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Posted 3 years ago

“Awesome products at great prices, have bought heaps over the years and they are still going strong, from bench, to bumpers, dumbbells, always great quality”

Gym Direct 5 star review on 31st January 2022

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Posted 3 years ago

“Online ordering was very easy. The staff was very friendly and helpful when I picked up my order.”

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Posted 3 years ago

“Great prices and quality products, very happy with my purchases! A bit of a delay due to the pandemic but nobody can do anything about that, so it’s not a problem.”

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Posted 3 years ago

“Excellent service and delivery. Very detailed instructions on putting my half rack and bench together. Good quality especially for the price. Very happy with purchase and quality”

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Posted 3 years ago

“Amazing quality, really good price. Extremely happy with Gym Direct!”

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Posted 3 years ago

“Great product. Worth the money.”

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Posted 3 years ago

Thank you for your review, Antony. I'm so glad to hear that you think the product is worth the money! We're always looking for ways to improve our members' experience and we will look at any suggestions you have as well. I hope this email finds you well and thank you again for being a part of #GDFitfam

Posted 3 years ago

“Online ordering was quick and easy. Continual communications on how our order was progressing. Prompt delivery. Equipment is great.”

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Posted 3 years ago

Thank you for your review, Tania! I'm glad to hear that you enjoyed the process of ordering from our site and we hope to be able to continue providing great customer service as well as quality equipment.

Posted 3 years ago

“Very happy with service. With delivery delays I expected it to take awhile but it arrived super quick and exactly as described. Very happy!”

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Posted 3 years ago

Hi Yasmin, thanks for taking the time to leave a review! I'm so happy to hear that you are enjoying your new equipment. I have passed this feedback on to our warehouse team, and they will be working hard to ensure that orders are shipped out as quickly as possible. I understand how frustrating it can be when you're waiting for an order and appreciate your patience in this instance. Thanks again for choosing Gym Direct!

Posted 3 years ago

“Purchased roman rings/straps Ordering was easy and I received tracking advice from the get-go. Very happy with quality of product. Thank-you!”

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Posted 3 years ago

Mark, thank you for your review and feedback! We appreciate the time you took to share with us. I'm glad that our customer service was able to answer all of your questions in a timely manner and provide you with updates on the status of your order. I'm sorry we were not able to get back to you sooner when we saw an issue with the shipping address - this is something that should have been resolved promptly so please accept my apologies for any inconvenience this may have caused. At Gym Direct, we are committed to providing 100% satisfaction guaranteed by ensuring all customers receive their orders as quickly as possible. Our team will be happy to help if there's anything else we can do for you at any point in the future!

Posted 3 years ago

“Very happy with both product and service. Definitely buy from you guys again”

Gym Direct 5 star review on 1st January 2022

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Posted 3 years ago

“I bought a good hand weights rack at a reasonable price - easy to put together and solidly built. I stopped in at the warehouse and the staff were very helpful and friendly.”

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Posted 3 years ago

Thank you for your review and I'm glad to hear that you found our warehouse staff helpful. We're proud of the products we offer and hope to continue providing an excellent customer experience.

Posted 3 years ago

“Really solid bench. Easy to construct following the instructions. Shipping was quick too”

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Posted 3 years ago

Thank you for your review, Mitchell! We're glad to hear that the bench is easy to assemble, and we'll pass on your feedback about shipping.

Posted 3 years ago

Gym Direct is rated 4.4 based on 1,823 reviews