Gym Direct Reviews

Name: Gym Direct
Address: 23-25, Mangrove Lane, 23-25, Mangrove Lane, Taren Point
Rating: 4.42

4.4 Rating 1,847 Reviews

84 %

of reviewers recommend Gym Direct

4.4

Based on 1,847 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 83%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Gym Direct 5 star review on 27th November 2025

Mohammed Naanouh Naa****

Gym Direct 5 star review on 19th April 2025

Anand Merc****

147

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great service as always.”

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Posted 3 years ago

Thank you for your feedback, Kenton. I'm glad to hear that our customer service team was helpful and the product arrived as expected. We're always looking for ways to improve and if there's anything we can do in the future to make your experience with us even better, please let us know!

Posted 3 years ago

“Great range, great prices, delivery was so quick and the customer service was really amazing. Will definitely order again”

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Posted 3 years ago

Rosemary, thank you for your review of our site. We're so glad to hear that you had a great customer experience with us and we will be sure to pass on your feedback to the team!

Posted 3 years ago

“Easy to navigate site, fast dispatch and delivery”

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Posted 3 years ago

Thank you for your review David, we're so pleased to hear that you were happy with the speed of dispatch and delivery. Our aim is always to provide fast service and it sounds like our site made this possible for you. We want to make sure everyone has the same experience so please let us know if there's anything else we can do!

Posted 3 years ago

“Great products at great prices, have purchased several different weights of dumbbells over time and always great quality.”

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Posted 3 years ago

“Good quality products at competitive prices and great customer service”

Gym Direct 5 star review on 5th March 2022

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Posted 3 years ago

Hi Steven, thank you for your review. We're sorry to hear about the delivery time and we'll be sure to pass this on to our team so they can investigate it. In the meantime, please give us a call if you need any assistance with anything else. Thank you!

Posted 3 years ago

“Product is great and delivery time good too”

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Posted 3 years ago

“All good 👍 Will visit soon. Thanks”

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Posted 3 years ago

Thank you for your review Yong, I'm glad to hear that you enjoyed the experience with us. I appreciate your feedback and will be sure to pass it on internally so we can continue to provide a great service. If there is anything else we can do for you, please don't hesitate to get in touch!

Posted 3 years ago

“Extremely quick & great prices. When there were delays (due to Christmas), they emailed almost immediately and let me know. Such great customer service”

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Posted 3 years ago

“Good quality and easy to deal with. Only small thing is that the delivery tracking info sent out was incorrect and confusing - I got multiple emails with the wrong tracking link. A short phone call clarified this but it'd help to fix the system that sends the emails.”

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Posted 3 years ago

“Website is easy to navigate, prices competitive, good customer service.”

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Posted 3 years ago

“Great customer service and happy with the communication with knowing when to expect my parcel.”

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Posted 3 years ago

“Perfect, they exactly the same weights that was at my gyp I use to go.”

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Posted 3 years ago

“Products were exactly as described. Delivery time was reasonable”

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Posted 3 years ago

“Great company and they have some really good and well priced gear”

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Posted 3 years ago

“Top quality products, online purchasing process simple to navigate. Delivery relatively prompt. So, all good!”

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Posted 3 years ago

“Have dealt with Lilly and her team 10 years ago for a decent gym I had at Bundeena. Just purchased an Olympic bar and plates for the south coast of NSW in case we have more lockdowns. Terrific to deal with.”

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Posted 3 years ago

“Great communication and delivery updates, delivery took a little while but completely understandable with covid and bulk items. Bought single cable machine, made in china, works fine, easy to put together. No idea how it will go with long term punishment but for the price she’ll do the job”

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Posted 3 years ago

Thank you for your review, John. We're glad to hear that you like our communication and delivery updates! We know it can be frustrating waiting for a package, but we want to make sure the items arrive in perfect condition - so we take care to pack them carefully and send them out as soon as possible. I'm sorry that this meant there was a little wait on your order though.

Posted 3 years ago

“Great service. Have bought a few machines and have had both pleasant experiences and quality exceptional. Will be buying more in the future.”

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Posted 3 years ago

“Excellent equipment (16kg kettlebell), very competitive pricing, quick and safe delivery considering current circumstances and good communication. Excellent experience.”

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Posted 3 years ago

“great product and excellent service”

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Posted 3 years ago

Gym Direct is rated 4.4 based on 1,847 reviews