Gym Direct Reviews

Name: Gym Direct
Address: 23-25, Mangrove Lane, 23-25, Mangrove Lane, Taren Point
Rating: 4.42

4.4 Rating 1,847 Reviews

84 %

of reviewers recommend Gym Direct

4.4

Based on 1,847 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 83%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Gym Direct 5 star review on 27th November 2025

Mohammed Naanouh Naa****

Gym Direct 5 star review on 19th April 2025

Anand Merc****

147

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great service, prompt service and good product. Thanks guys. Highly recommend.”

Helpful Report

Posted 4 years ago

Thank you for your review Carl. It's always great to hear that our customers are happy with their purchase and the service they received! I'm glad we were able to help in some way and I'll be sure to pass on your feedback about product, customer service, and promptness of delivery. We want all of these aspects to be as good as possible so we can continue providing a quality experience for our customers.

Posted 4 years ago

“Great selection of products and fantastic prices. Was able to get everything I wanted for lockdown training and my things were delivered in a reasonable timeframe given lockdown demand. The courier was friendly and helpful. Very happy with the quality of the products”

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Posted 4 years ago

Hi Emily, thanks for your review! We're so glad to hear you had a great experience with us. Our goal is to make sure that our customers get the best possible prices on all of their training needs and we hope this was reflected in your shopping experience. We appreciate hearing from you and can't wait to have you back again soon!

Posted 4 years ago

“Really quick delivery with a high quality product”

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Posted 4 years ago

Thank you for your feedback, it's always appreciated and valued! I'm glad to hear our shipping times and products themselves were up to the standards you expect. I'll pass on your comments about our customer service team and we'll be sure they know how much their hard work is valued by customers like yourself. All the best!

Posted 4 years ago

“Very good range of products and good value.”

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Posted 4 years ago

Thank you for your review Miska! We're glad to hear that you had a good experience with our product range and prices, we work hard to offer the best possible service at the best possible price. We're always looking to improve so if there's anything in particular that could be done better please let us know!

Posted 4 years ago

“A good range of products and good value. Recommend!”

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Posted 4 years ago

Glad to hear you found our products and pricing valuable, Miska. We work hard to provide a range of options for all fitness levels and budgets! We're happy that we were able to satisfy your training needs. As always, thank you for choosing Gym Direct!

Posted 4 years ago

“Amazing team. Need to sort a click and collect like the rest of the other people. Many local people in Sydney wanting kit and can pick up but yet they say it’s a 2 week wait! Makes no sense to me nearly stopped me spending my money with them. Do a click and collect service”

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Posted 4 years ago

Thanks for the feedback Jack! I'll be sure to pass this on. We're always looking at new ways to improve our service and are seriously looking at the possibility of reopening Click & Collect after lockdown. It's been logistically too hard for us to ensure we maintain optimum safety standards while still allowing customers to come onto the premises. We will be sure to let you know once Click & Collect reopens and hope you'll give us another chance when that becomes available :)

Posted 4 years ago

“Great company to deal with, very quick on responses through messenger & upfront & honest throughout the whole process. Will definitely be using again.”

Helpful Report

Posted 4 years ago

Anthony, thank you for taking the time to leave a review of your experience with Gym Direct. We are so glad to hear that our staff were able to quickly respond and provide great customer service throughout your purchase process. We pride ourselves on being upfront and honest so it sounds like we have done our job! We appreciate you choosing to shop with us again in the future. If there is anything we can do for you during your next order process please let us know as we would love to exceed expectations! Thank you again for trusting us with your business, all the best!

Posted 4 years ago

“I Ordered the half rack, came within a week, great service!”

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Posted 4 years ago

Hi there, thanks for the review! We're glad to hear you're happy with our service and that your rack arrived quickly. We try to get all orders out as soon as possible despite all of the current delays so we appreciate feedback like yours when it comes in. Thanks again for taking the time to leave a review--we really appreciate it!

Posted 4 years ago

“Absolutely amazing products, great quality and great service!”

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Posted 4 years ago

Nathaniel, thank you so much for your review and 5-star rating! We're happy to hear that our products are meeting your needs. If there's anything we can do to make your experience even better, please let us know; we'll be sure to pass on any feedback or ideas for improvement. All the best mate!

Posted 4 years ago

“Great service, came on time and good product”

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Posted 4 years ago

Thanks for taking the time to review our service Clint! I'm glad you were happy with your experience. Our team is always here to help and we're looking forward to hearing from you again soon.

Posted 4 years ago

“Product came as described. Email response was quick when enquired. Will purchase again in the near future.”

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Posted 4 years ago

Thank you for your feedback! We're very happy to hear that the product arrived as expected and we were able to help with any questions you had. Please let us know if there is anything else we can do for you in the future!

Posted 4 years ago

“Slight delay in shipping but still arrived within 2 weeks. Very happy with the equipment and the delivery - they carried it up 3 flights of stairs!”

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Posted 4 years ago

Thank you for your review. The team at Gym Direct are so glad to hear that you are happy with your purchase and our service! We apologize for any inconvenience caused by the delay in shipping but we're thrilled it arrived within 2 weeks as promised. We hope you enjoy using your new equipment and please feel free to contact us if there's anything else we can do for you. Enjoy!

Posted 4 years ago

“Pretty impressed. Arrived reasonably quickly. An early heads up it would be delivered in separate pieces would be nice next time. Otherwise it was great, gear is good quality and been used everyday since it arrived.”

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Posted 4 years ago

Thanks for sharing your experience Patrick, we're glad the gear is working out well and that you're enjoying it! I'll be sure to pass on your feedback about shipping in separate pieces and will work with our team to see if we can't make this process smoother. We want to make sure our customers are happy with every aspect of their purchase so please don't hesitate to reach out again if there's anything else we can do. All the best, and thanks again mate.

Posted 4 years ago

“Great Product - fast and efficient service. I was ready to wait the 7-12 business days but it arrived in about 2! Thank you. I will be shopping from you again!”

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Posted 4 years ago

Hello, we are so pleased to hear that you were satisfied with your purchase! We strive to provide quick and efficient service for all of our customers. Thank you for taking the time to share this review with us.

Posted 4 years ago

“Product was of great quality”

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Posted 4 years ago

Thank you for taking the time to review our product, Ben. We're so happy that your experience with us was a positive one!

Posted 4 years ago

“Great service and product.”

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Posted 4 years ago

Thankyou for the review, we really appreciate it and are glad we were able to give you a satisfactory shopping experience! All the best.

Posted 4 years ago

“Gym Direct has an extensive range of products, excellent customer service & speedy delivery.”

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Posted 4 years ago

Thank you so much for your review Corey. It is always encouraging to hear that our customers are happy with the service they receive from us and I am glad to know that we have been able to provide you with a great experience! I will be sure to pass on your kind words about our customer service team too, as it's always nice when we can make someone's day better. All the best!

Posted 4 years ago

“Great experience with ease of ordering. Appreciate the helpful communication and quick response in regards to delivery of my order from Michael D. We’re already looking to make another purchase!”

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Posted 4 years ago

Hi Amanda, thank you for your review and feedback. I'm glad to hear we exceeded your expectations with regards to our customer service and the ordering process! I'll make sure Michael D is recognized for his helpful communication. We're so excited that you are already looking to purchase from us again soon! All the best!

Posted 4 years ago

“Great communication, fast delivery”

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Posted 4 years ago

Thank you for taking the time to review your experience Greg. I'm so glad that we were able to provide an easy and efficient way for you to get what you needed. We will be sure to share your feedback with our team here as well!

Posted 4 years ago

“Great prices, great quick delivery and excellent customer service.”

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Posted 4 years ago

Thankyou for taking the time to leave us a review Leanne! We really appreciate the feedback and are super glad that we were able to provide you with a good experience at Gym Direct. Enjoy your new products, and thanks again!

Posted 4 years ago

Gym Direct is rated 4.4 based on 1,847 reviews