Gym Direct Reviews

Name: Gym Direct
Address: 23-25, Mangrove Lane, 23-25, Mangrove Lane, Taren Point
Rating: 4.42

4.4 Rating 1,893 Reviews

84 %

of reviewers recommend Gym Direct

4.4

Based on 1,893 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
On-time Delivery	100%
Customer Service
Communication Channels	Email

Gym Direct 5 star review on 27th November 2025

Mohammed Naanouh Naa****

Gym Direct 5 star review on 19th April 2025

Anand Merc****

147

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great products and service”

Helpful Report

Posted 5 years ago

Emily, thank you so much for your kind words and 5-star review! It's always a pleasure to hear when we've done something right. I'm happy to say that the team here at Gym Direct appreciates hearing feedback like yours--it helps us do better in the future. I'll make sure your comments are passed on to our customer service staff as well as our product development team so they know how much you appreciate their hard work. And if there's anything else we can do for you, please don't hesitate to reach out!

Posted 5 years ago

“Great service, products, delivery & prices. Love to support a local company too.”

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Posted 5 years ago

Thank you for taking the time to review Gym Direct, Kate. We're so happy that we could provide a high-quality experience and service at an affordable price. We really appreciate your feedback about our website and customer service as well! I'll make sure to pass this on to our web team--we want it to be easy for customers like you to find what they need quickly and easily!

Posted 5 years ago

“Highly recommend Gym Direct. The service is fantastic. Love the quality of their products.”

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Posted 5 years ago

Thank you for the 5 star review, Jo-anne! We're so happy to hear that you have been enjoying your experience with Gym Direct. It's wonderful to know that we have been able to provide excellent service and quality products for your needs. If there is anything else we can help with, please don't hesitate to reach out.

Posted 5 years ago

“Gym Direct were fantastic from start to finish.”

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Posted 5 years ago

Thank you for your review Hilal! We're so happy to hear that our customer service was a highlight of your experience with us. All the best!

Posted 5 years ago

“Great service, thank youse !!!”

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Posted 5 years ago

I'm so glad to hear that you enjoyed your experience with Gym Direct, Luka. Thank you for taking the time to review us!

Posted 5 years ago

“Fast delivery”

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Posted 5 years ago

Thank you for your review of our delivery service. It's great to hear that we delivered on time and the products were in good condition! We're always looking for ways to improve, so please let us know if there are any specific aspects of our service that could be improved. We appreciate your business and look forward to serving you again soon!

Posted 5 years ago

“Loved the equipment, it was packed very securely and products are 10/10 quality! 100% recommend. Even with COVID lockdown, products were delivered timely.”

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Posted 5 years ago

We're so happy to hear that you loved your experience with Gym Direct! We work hard to pack all of our items very securely and deliver them as quickly as possible. Thank you for recommending us!

Posted 5 years ago

“I’ve never had an issue with an order: Always a great experience.”

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Posted 5 years ago

Thank you for taking the time to provide feedback on your experience with Gym Direct. We're so happy to hear that you've had a positive experience and we'll continue working hard to ensure our customers have the best possible shopping experience.

Posted 5 years ago

“Excellent quality equipment for the price”

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Posted 5 years ago

Thank you for your review of our equipment. We are always happy to hear that we offer quality goods at a great price!

Posted 5 years ago

“Good quality products at reasonable prices and prompt delivery”

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Posted 5 years ago

Thank you for your review! We appreciate you taking the time to share your experience with us.

Posted 5 years ago

“Received in Victoria just one day after dispatch. Excellent customer service. Would buy again.”

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Posted 5 years ago

Awesome! Thanks for the positive review, Sanka!

Posted 5 years ago

“Gym Direct did great. Despite a load of orders, the pandemic , they really made a effort for customer satisfaction. And I am a satisfied customer who will buy from Gym Direct again.”

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Posted 5 years ago

Thank you for your review Cyril. We're glad we were able to meet the needs of our customers during this difficult time and provide a positive experience. We're so happy that your experience with us was such a good one! We hope that you'll continue shopping with us in the future, as well.

Posted 5 years ago

“I have ordered so many products from Gym Direct over the past few years. the quality and cost of the products are great! I highly recommend them. The staff are friendly and great!”

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Posted 5 years ago

Thank you for taking the time to review Gym Direct, Shari. We're happy to hear that we've been able to provide a positive experience for you! We appreciate your feedback and will make sure it's passed on to our team here. If there is anything else we can do for you or if you have any other questions, please don't hesitate to reach out!

Posted 5 years ago

“Very quick delivery, expected a long delay because the item wasn't in their warehouse and had to be ordered, plus lockdown delays. Was very surprised for the item to arrive in a few days!”

Helpful Report

Posted 5 years ago

We're so glad to hear that you were pleasantly surprised with the speedy delivery of your order. It's our goal to provide a smooth and hassle-free experience for all of our customers, even those who are in lockdown zones! Thank you again for your review. We hope to hear from you soon!

Posted 5 years ago

“Great products at reasonable prices!”

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Posted 5 years ago

Thank you for your review Justin! We're glad to hear that we have been able to provide a great experience for you and help with your fitness goals.

Posted 5 years ago

“Gym direct were so great - personal service , great price. great follow up. buy local”

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Posted 5 years ago

Thank you for taking the time to review your experience with Gym Direct and I'm glad to hear we exceeded your expectations! We want our customers to feel like they are part of a family and that's why we pride ourselves on providing personal service, competitive pricing, and follow up. We hope that you will continue being one of our valued customers!

Posted 5 years ago

“Vert helpful call centre, and products came within two days! Very happy with the service and products.”

Helpful Report

Posted 5 years ago

Thanks for your review! We're so happy to hear that you had a great experience with us. We work hard every day to ensure our customers are 100% satisfied, and we're glad to see this in action here. If there's anything else we can do for you please don't hesitate to contact us on 1300 488 866 or sales@gymdirect.com.au

Posted 5 years ago

“Great service even when I ordered the wrong weights organised the return and change for a fair price.”

Helpful Report

Posted 5 years ago

Hi Stew, We're so glad to hear that you had a good experience with us! We truly care about our customers and the support we provide. Thank you for your feedback on how we handled your return and exchange. It's always very helpful when people share their experiences as they occur - it helps us better understand what is working well and where there might be room for improvement. All the best!

Posted 5 years ago

“Great very quick and great equipment”

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Posted 5 years ago

Thank you for the 5-star review, we're so glad to hear that your experience with us was great! We want our customers to enjoy their time at Gym Direct and it's wonderful to know that you did. If there is anything we can do for your future visits, please let us know. Our customers are our best source of feedback and ideas for service or product improvements. I hope you'll come back soon and have a chance to try out some of our new equipment!

Posted 5 years ago

“My first purchase, and I really liked the customer service the product (Bench Press BP1001) and the delivery time. I recommend it to everyone!”

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Posted 5 years ago

Thank you for your review Sidnei! I'm glad to hear that the customer service and delivery time was well received. We're always looking for ways to improve our process, so please feel free to reach out if there's anything we can do better.

Posted 5 years ago

Gym Direct is rated 4.4 based on 1,893 reviews