Gym Direct Reviews

Name: Gym Direct
Address: 23-25, Mangrove Lane, 23-25, Mangrove Lane, Taren Point
Rating: 4.42

4.4 Rating 1,893 Reviews

84 %

of reviewers recommend Gym Direct

4.4

Based on 1,893 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
On-time Delivery	100%
Customer Service
Communication Channels	Email

Gym Direct 5 star review on 27th November 2025

Mohammed Naanouh Naa****

Gym Direct 5 star review on 19th April 2025

Anand Merc****

147

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Amazing team. Need to sort a click and collect like the rest of the other people. Many local people in Sydney wanting kit and can pick up but yet they say it’s a 2 week wait! Makes no sense to me nearly stopped me spending my money with them. Do a click and collect service”

Helpful Report

Posted 5 years ago

Thanks for the feedback Jack! I'll be sure to pass this on. We're always looking at new ways to improve our service and are seriously looking at the possibility of reopening Click & Collect after lockdown. It's been logistically too hard for us to ensure we maintain optimum safety standards while still allowing customers to come onto the premises. We will be sure to let you know once Click & Collect reopens and hope you'll give us another chance when that becomes available :)

Posted 5 years ago

“Great company to deal with, very quick on responses through messenger & upfront & honest throughout the whole process. Will definitely be using again.”

Helpful Report

Posted 5 years ago

Anthony, thank you for taking the time to leave a review of your experience with Gym Direct. We are so glad to hear that our staff were able to quickly respond and provide great customer service throughout your purchase process. We pride ourselves on being upfront and honest so it sounds like we have done our job! We appreciate you choosing to shop with us again in the future. If there is anything we can do for you during your next order process please let us know as we would love to exceed expectations! Thank you again for trusting us with your business, all the best!

Posted 5 years ago

“I Ordered the half rack, came within a week, great service!”

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Posted 5 years ago

Hi there, thanks for the review! We're glad to hear you're happy with our service and that your rack arrived quickly. We try to get all orders out as soon as possible despite all of the current delays so we appreciate feedback like yours when it comes in. Thanks again for taking the time to leave a review--we really appreciate it!

Posted 5 years ago

“Absolutely amazing products, great quality and great service!”

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Posted 5 years ago

Nathaniel, thank you so much for your review and 5-star rating! We're happy to hear that our products are meeting your needs. If there's anything we can do to make your experience even better, please let us know; we'll be sure to pass on any feedback or ideas for improvement. All the best mate!

Posted 5 years ago

“Great service, came on time and good product”

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Posted 5 years ago

Thanks for taking the time to review our service Clint! I'm glad you were happy with your experience. Our team is always here to help and we're looking forward to hearing from you again soon.

Posted 5 years ago

“Product came as described. Email response was quick when enquired. Will purchase again in the near future.”

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Posted 5 years ago

Thank you for your feedback! We're very happy to hear that the product arrived as expected and we were able to help with any questions you had. Please let us know if there is anything else we can do for you in the future!

Posted 5 years ago

“Slight delay in shipping but still arrived within 2 weeks. Very happy with the equipment and the delivery - they carried it up 3 flights of stairs!”

Helpful Report

Posted 5 years ago

Thank you for your review. The team at Gym Direct are so glad to hear that you are happy with your purchase and our service! We apologize for any inconvenience caused by the delay in shipping but we're thrilled it arrived within 2 weeks as promised. We hope you enjoy using your new equipment and please feel free to contact us if there's anything else we can do for you. Enjoy!

Posted 5 years ago

“Pretty impressed. Arrived reasonably quickly. An early heads up it would be delivered in separate pieces would be nice next time. Otherwise it was great, gear is good quality and been used everyday since it arrived.”

Helpful Report

Posted 5 years ago

Thanks for sharing your experience Patrick, we're glad the gear is working out well and that you're enjoying it! I'll be sure to pass on your feedback about shipping in separate pieces and will work with our team to see if we can't make this process smoother. We want to make sure our customers are happy with every aspect of their purchase so please don't hesitate to reach out again if there's anything else we can do. All the best, and thanks again mate.

Posted 5 years ago

“Great Product - fast and efficient service. I was ready to wait the 7-12 business days but it arrived in about 2! Thank you. I will be shopping from you again!”

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Posted 5 years ago

Hello, we are so pleased to hear that you were satisfied with your purchase! We strive to provide quick and efficient service for all of our customers. Thank you for taking the time to share this review with us.

Posted 5 years ago

“Product was of great quality”

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Posted 5 years ago

Thank you for taking the time to review our product, Ben. We're so happy that your experience with us was a positive one!

Posted 5 years ago

“Great service and product.”

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Posted 5 years ago

Thankyou for the review, we really appreciate it and are glad we were able to give you a satisfactory shopping experience! All the best.

Posted 5 years ago

“Gym Direct has an extensive range of products, excellent customer service & speedy delivery.”

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Posted 5 years ago

Thank you so much for your review Corey. It is always encouraging to hear that our customers are happy with the service they receive from us and I am glad to know that we have been able to provide you with a great experience! I will be sure to pass on your kind words about our customer service team too, as it's always nice when we can make someone's day better. All the best!

Posted 5 years ago

“Great experience with ease of ordering. Appreciate the helpful communication and quick response in regards to delivery of my order from Michael D. We’re already looking to make another purchase!”

Helpful Report

Posted 5 years ago

Hi Amanda, thank you for your review and feedback. I'm glad to hear we exceeded your expectations with regards to our customer service and the ordering process! I'll make sure Michael D is recognized for his helpful communication. We're so excited that you are already looking to purchase from us again soon! All the best!

Posted 5 years ago

“Great communication, fast delivery”

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Posted 5 years ago

Thank you for taking the time to review your experience Greg. I'm so glad that we were able to provide an easy and efficient way for you to get what you needed. We will be sure to share your feedback with our team here as well!

Posted 5 years ago

“Great prices, great quick delivery and excellent customer service.”

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Posted 5 years ago

Thankyou for taking the time to leave us a review Leanne! We really appreciate the feedback and are super glad that we were able to provide you with a good experience at Gym Direct. Enjoy your new products, and thanks again!

Posted 5 years ago

“Always easy and great turn around on deliveries”

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Posted 5 years ago

Thank you for the feedback, Jonathan! I'm glad to hear that your experience with us has been a positive one. We're always looking to improve our service and we'll take this into consideration when planning future shipments. All the best mate.

Posted 5 years ago

“Really great customer service and wonderful to have gym equipment delivered to your door!”

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Posted 5 years ago

Thank you for taking the time to review Gym Direct Sapna. We are so glad that we were able to provide you with a convenient and affordable way of getting your equipment delivered. We hope to see you again soon!

Posted 5 years ago

“Great weights”

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Posted 5 years ago

We're very glad that we were able to fulfil your weight needs Ali! Thankyou for taking the time to share your thoughts, it is very much appreciated.

Posted 5 years ago

“I love using Gym Direct. Order was efficient. Pick up had to change to courier and nothing was an issue. They contacted me - I didn’t have to chase. Value per kg for free weights is spot on. Will use again and again. I appreciate that even when crazy busy they were on top of my order.”

Helpful Report

Posted 5 years ago

Margot, thank you for taking the time to review Gym Direct. I'm so glad that your order was efficient and received in a timely manner despite the slight setbacks. Your patience and understanding is so very appreciated. We know how frustrating it can be when something doesn't go as planned--especially when you're on a tight timeline. So thank you for acknowledging our efforts even when we were busy and everything else wasn't going quite smoothly. We really appreciate that feedback and will use it to improve our service even more in future! Enjoy your new products and thankyou again!

Posted 5 years ago

“There was quite a confusion on my part due to the new lockdown restrictions, however, Gym Directs communication was top-notch! Their response was automatic and reassured me about when I should be expecting my packages. They all arrived fast despite Sydney's current restrictions and all perfect. Thanks again Gym Direct for being so patient and understanding, despite everything!”

Helpful Report

Posted 5 years ago

Hi Jonathan, thank you for your review and feedback. I've passed on your comments to our management team here at Gym Direct. We're always looking for ways we can improve the customer experience so this is particularly valuable feedback. We appreciate that you were understanding of the lockdown restrictions in Sydney and are glad that it didn't affect your delivery time too much! Thank you again for taking the time to leave us a review - we really do appreciate all of our customers' input! All the best mate and enjoy your new equipment.

Posted 5 years ago

Gym Direct is rated 4.4 based on 1,893 reviews