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Halfords Reviews

2.6 Rating 1,294 Reviews

38 %

of reviewers recommend Halfords

Company Reviews

2.6

Based on 1,294 reviews


Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 26%
Accurate And Undamaged Orders	Greater than 56%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	1.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Read Halfords Reviews

About Halfords:

The Halfords.com website having 10,000 easily easy to get to products, ranging from Sat Nav, In Car Technology, Bikes, Baby Child, Outdoor Leisure, Car Maintenance and Car Styling, the site also offers helpful advice and hints to help you to choose the right product for you. Our sole aftercare service is also available on chosen products bought online or kept for collection in store, including fitting services for car audio and child seats, free set up and demo for Sat Nav, bike checks and more.

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Email:

customer.services@halfords.co.uk

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Halfords 1 star review on 9th October 2023

Halfords 5 star review on 13th June 2023

Halfords 1 star review on 2nd January 2023

Halfords 1 star review on 31st October 2022

Halfords 1 star review on 31st October 2022

Halfords 1 star review on 26th October 2022

Halfords 1 star review on 22nd May 2022

35

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Halfords Charlton, London. UK Ray, deserves more than 5 star. This is the 2nd time he served me for different issues. He makes you feel at ease. Ray, thank you for a great service and experience. I rarely get asked if l am satisfied with a service but different with Ray. He courteously answered my questions and when my number plates were nicely fitted, he asked if l am pleased and l said yes. I hope he reads this.”

Posted 2 years ago

“I always tend to make online purchases with this company as their communication, customer care and delivery has been second to none.”

Posted 2 years ago

“Hamilton store is full of brilliant individuals who know exactly what you need and are full of first hand experience on how to use products.”

Posted 2 years ago

“I’m in Peterborough I had two very nice gentleman come and fit me with a new battery on my car they were polite on time and present everything was tested i’m very pleased with the outcome and would recommend to anyone what a great service thank you Halfords”

Posted 2 years ago

“Had issues with a battery I got from them 18 months ago No quibble replacement supplied”

Posted 2 years ago

“1st class service.tools come the next day.”

Posted 2 years ago

“Very friendly staff and a good working environment”

Posted 2 years ago

“Always fast service with quality items”

Posted 2 years ago

“Simple and easy to deal with”

Posted 2 years ago

“Bought some in car audio from the Charlton branch. The young man who served me, Liam, was a legend. Helpful and very knowledgeable. Spent extra time sourcing out of stock items in other branches and rang to get them reserved for me. Well done that man👍🏻👍🏻”

Posted 2 years ago

“Lewis replaced our bulb in minutes! What a lovely lad and was friendly, professional and helpful. It was such a pleasure to receive a brilliant service! (Harlow branch)”

Posted 2 years ago

“Ordered 2 cycling tops, of 2 different styles. Staff then called to say 1 could not be found , then called me back to confirm they had found it so I could call in and collect.”

Posted 2 years ago

“Bought a bike recently at Aberystwyth Halfords. Excellent customer service and made experience pleasurable purchase.”

Posted 2 years ago

“I bought some car polish from their Harrogate store but unfortunately 1 bottle was slightly damaged and I didn't notice it on purchase. The staff were really helpful and exchanged the item with no fuss whatsoever. They were extremely courteous and I will shop there at every opportunity.”

Posted 2 years ago

“Once again Halfords autocenter came to my rescue after a turbo pipe split in half whilst on M25. I contacted Sharon and limped into the garage. By 12 the next day my ban was running perfect. Absolutely the best place to go for problems with you vehicle. Thank you guys🌸🌺 Job number - 455/9013182”

Posted 2 years ago

“I’ve shopped at Halfords for quite a number of years now, I keep going back for great deals and great choices”

Posted 2 years ago

“Very happy.Had a major service and they rang me up about other issues ,which I had done.Happy bunch and trustworthy,thanks”

Posted 2 years ago

“Ryan greeted me at the door and then he took me to get what I wanted Plus he took my adblue out to the car for me. I would say he would be an asset to Halfords as there wasn’t a question he didn’t answer for me. Well done Halfords for having such a good employee.”

Posted 2 years ago

“Every time I have taken a bike to your store Derby Wyvern my experience has been excellent Liam one of the bike technicians is so professional and experienced I wouldn’t take my business anywhere else as Halfords do the best services and repairs on bikes so thank you Halfords and especially thank you Liam at (Derby Wyvern)”

Posted 2 years ago

“At Halfords Netherfield Jonny helped my daughter today to sort her baby car seat out Polite efficient, and knew what the problem was as soon as he saw the seat.”

Posted 2 years ago

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Halfords is rated 2.6 based on 1,294 reviews