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Halfords Reviews

2.6 Rating 1,294 Reviews

38 %

of reviewers recommend Halfords

Company Reviews

2.6

Based on 1,294 reviews


Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 26%
Accurate And Undamaged Orders	Greater than 56%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	1.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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About Halfords:

The Halfords.com website having 10,000 easily easy to get to products, ranging from Sat Nav, In Car Technology, Bikes, Baby Child, Outdoor Leisure, Car Maintenance and Car Styling, the site also offers helpful advice and hints to help you to choose the right product for you. Our sole aftercare service is also available on chosen products bought online or kept for collection in store, including fitting services for car audio and child seats, free set up and demo for Sat Nav, bike checks and more.

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Email:

customer.services@halfords.co.uk

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Halfords 1 star review on 9th October 2023

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Halfords 1 star review on 22nd May 2022

35

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I went to the Halfords on Sevenoaks way in Orpington to get my brake light changed. The man who done it Ian was very nice and friendly and helped me a lot. He was very quick and efficient I would definitely go back there.”

Posted 2 years ago

“Ordered a new battery for my Mercedes. Elected for free home delivery. The battery arrived well within the day promised and the courier even placed it on my bench for me. It was very well packaged and when tested for CCA was greater than expected. Best price and superb service - couldn't ask for more”

Posted 3 years ago

“I recently (10/4/2021) visited the Halfords Auto-centre in Acocks Green, Birmingham and was met with Dan on customers services. Dan was new to Halfords but quickly dealt with my enquiry. He was brilliant at the way he handled my booking for a new battery on my Porsche (having been let down by Halfords City Centre). He made sure everything was in order, arranged the fitting himself and above all was very pleasant to deal with and as such I decided to book my MOT with them despite being £20 more than Kwik Fix. Its not always about the savings, but more about the experience and the way people deal with you. I drove away very happy having had my car stand idle for 15 months during the pandemic. Thank you Dan and thanks to the stafff at Acocks Green. Highly recommended Auto-centre. Raj”

Posted 3 years ago

“Went to Eastgate,halfords looking for advice regarding bikes for my partner and I.Spoke with Lewis who was extreamly helpfull,great advice and information,nothing was too much.If anyone goes to the same shop,and looking for bike advice,Lewis is the person,thank you so much,ready to order on line.”

Posted 3 years ago

“With help from their overseas (South Africa) call centre I received an immediate appointment for supply and fitting of a new bike tyre.Within 5 minutes of arrival Chris, service engineer at Rayleigh. started work on the bike and 20 minutes later I was mobile.My thanks to Chris, so polite and efficient; a credit to the company . Barry”

Posted 3 years ago

“Visited rother Halfords canklow branch today needed a reversing bulb fitted in my mini served by a lovely young lady called Alex she informed me that I didn’t need a bulb fitting as I only had the 1 reversing light only had the car a few weeks she was a absolutely diamond didn’t make me feel foolish we had a good giggle if Halfords could bottle her professionalism & personality they would make a fortune my daughter & I smiled all the way home what ever they pay her they need to double it”

Posted 3 years ago

“I always use them for MOT and Services. Their website is easy to use abs offers many options. I regularly get sent vouchers or codes to avail discounts which is great. Thanks”

Posted 3 years ago

“Maybe i got lucky with Nick in Rochdale,he done a great job and talked me through it. I'll definitely use halfords again.”

Posted 3 years ago

“Halfords - Chadwell Heath_Fantastic service from Mr Anuni @ Front desk on 20/02/2021. He was polite and efficient and helped me a lot! Thanks so much!”

Posted 3 years ago

“honest and reliable service”

Posted 3 years ago

“I ordered a battery for my car online and it was sent to the wrong branch! Newport Wales and not Newport Isle of Wight where I live. I had an appointment confirmation and went to get it fitted only to be told I was at the wrong branch, I feel they should have questioned me wanting to drive from Isle of Wight to Wales and using a ferry during a pandemic when the order was placed. I do however, also take responsibility for not confirming this myself. However, on arrival at the Newport, isle of wight branch I was greeted by a man called Kev. He was extremely helpful in resolving the situation and obtaining a new battery for me and fitting it, his while manner and approach was brilliant. A very bit thank you to KEV in the NEWPORT, ISLE OF WIGHT BRANCH.”

Posted 3 years ago

“I went to halfords Plymouth for a spline socket for my brakes on my car that was in pieces.I asked a very kind man called Phil about the socket and he couldn't have helped any more than he did.I left with the socket and completed the job but could not have done it without the help of Phil .on the back of that I won't hesitate to go back and wish there where more helpful people like Phil. Stands out a mile and halfords lucky to have a employee like him.”

Posted 3 years ago

“Had a battery fitted today, expertly done no appointment required.”

Posted 3 years ago

“I would like to express my extreme gratitude to Matthew at the Dereham Branch. I had what I thought was a battery problem with my car today. It turned out not to be a battery issue and, at this time, I still do not yet know what is wrong. However, Matthew went way more than the 'extra mile' in trying to help, not just trying alternative remedies, but also the amount of time he spent with. I could not have asked for more. Many thanks Matthew.”

Posted 3 years ago

“Rodney the South African fella that works for halfords in cumbernauld was absolutely amazing. From the getgo he offered fantastic advise and pointed me and my mate in the right direction for everything we required. His knowledge speaks through his evident experience. I wish more people were as helpful and knowledge as he is.”

Posted 3 years ago

“Always great customer focus and service. Good advice, no pressure to buy (which just encourages me to buy from them time after time). Very knowledgeable and friendly. Weston Super Mare Store.”

Posted 3 years ago

“I made a visit to the Cheltenham store (the shop, not the mot service centre) for a head lamp and indicator bulb fitting. Chose to have bulbs fitted because it was a really tricky job for me. I was greeted by Callum who first was on the till. He then proactively grabbed the kit to fit my bulbs (I noticed he'd jumped in after the fitter who was allocated was on the negative side). Callum was cheerful, very knowledgeable and his customer service most definately put the customer first. He gave my car a thorough winter check and he advised me on the service available to change my weak battery. Most definately going back for a battery. I called the store the evening before to check if fittings were still available during covid. The person answering the phone positively said 'yes'. Really great when a positive colleague jumps in when a not so positive seems to be having a tough day (as we all do from time to time) but as a customer I was amazed by Callums maturity.”

Posted 3 years ago

“I was served by Carol in Halfords at Farnborough gate to change brake light and head light. He was very polite and professional. Carol was very helpful and knew his job. People like him are asset to the company.”

Posted 3 years ago

“had car in at blyth halfords today for service fantastic job customer service outstanding took great care of my car will be back well mannered staff new the product new what they were talking about amazing job on my great value for money”

Posted 3 years ago

“I rang the store in Byfleet this afternoon and spoke to Lewis Jayes. I have been in the car dealership trade for a good while now and very seldom would I take the time to give a fantastic review, but after todays very informative phone call giving the relevant information and putting to one side the correct battery for me and then when i arrived he fitted it. Very professionally double checked the battery and found it to be under performing after placing in the car. Not an issue took it out and replaced with another new battery which this time was spot on. Need to keep members of Staff like this as Halfords must struggle to keep really good team members. Lewis Jayes Thank you for all your help today your are a real asset to Halfords Byfleet . Really great service.”

Posted 3 years ago

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Halfords is rated 2.6 based on 1,294 reviews