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Halfords Reviews

2.6 Rating 1,298 Reviews

38 %

of reviewers recommend Halfords

Company Reviews

2.6

Based on 1,298 reviews


Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 29%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	1.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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About Halfords:

The Halfords.com website having 10,000 easily easy to get to products, ranging from Sat Nav, In Car Technology, Bikes, Baby Child, Outdoor Leisure, Car Maintenance and Car Styling, the site also offers helpful advice and hints to help you to choose the right product for you. Our sole aftercare service is also available on chosen products bought online or kept for collection in store, including fitting services for car audio and child seats, free set up and demo for Sat Nav, bike checks and more.

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Email:

customer.services@halfords.co.uk

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Halfords 1 star review on 9th October 2023

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Halfords 1 star review on 31st October 2022

Halfords 1 star review on 31st October 2022

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Halfords 1 star review on 22nd May 2022

35

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I went for a bike health check today at the Shawfield Glasgow Branch and Fraser was fantastic! Very knowledgeable and helpful polite young man. Thanks for your advice Fraser!”

Posted 3 years ago

“Thanks to Dave at Halfords Edwards street Stockport for great service”

Posted 3 years ago

“Create customer service at really difficult time and provided value for money on my purchase.”

Posted 4 years ago

“Had the part I wanted in stock. Considering the convenience it was at a reasonable price. Ready to collect within in an hour at local store. Can't fault them - especially in current circumstances”

Posted 4 years ago

“Good products, well fitted, reasonable prices, helpful and friendly staff.”

Posted 4 years ago

“I have found Halfords in Uxbridge to be the epitome of what customer care and good service to be all about. So refreshing to get happy smiling staff in a shop where you genuinely want help. I have used the car service for lamps and wipers and the bike service any number of times. I have had a full bike service, puncture repair, new tyres all sorts of purchases and every time I see to be served by someone new with the same philosophy. “Here’s an old bloke who needs help, let’s cheer him up!” Today I popped along expecting the store to be closed but they had a physical distancing policy in place that worked well. No one allowed in, parked bike outside, told Charlie ( for that was his name) from around 12 feet away, about my gears not working properly, he came out wheeled my bike away and 15 mins later it was back on the rack, he said “i only had to twiddle a couple of screws, so no charge”!!! I then pedalled off into a glorious sunny day for a trouble free multiple gear changing ride for a couple of hours much needed exercise. Thank you Halfords and bless you a Charlie and all the staff in these difficult times.”

Posted 4 years ago

“Bought halfords red universal cone airfilter and honestly couldn't be happier. It fitted perfectly onto my Corsa C 1.2 SXI twinport with no issues. As soon as it had been fitted took it straight out for a drive and it does do what it says on the box plus makes the engine sound a bit meaner but drives a lot smoother. Although the delivery was late I can honestly say I'm happy with my order.”

Posted 4 years ago

“I just wanted to say a huge thanks to the staff and in particular the young lady that answered the phone at the Lancaster Branch. I had a flat Battery on my discovery 3 and the Battery was under warranty. My Local branch at Kendal was closed and I had phoned the nearest branch to me at Kendal.This was on Sunday the 29th of March. I travelled to Lancaster the car was needed the following day to go to work in . The staff there were brilliant. Thanks once again”

Posted 4 years ago

“Got fitted in for last chance MOT as am a key worker. The team was very good car returned within the hour and was given 5.00 of quoted price. I am very grateful. A big thank you and all rules were in force at the centre Halfords by Jury's Inn Swindon well done 😁😁”

Posted 4 years ago

“Booked my car at this branch for annual mot, car motd at the time stated, had a free coffee and a chat as i waited, first class service from Anthony and Ross, highly recommend.!”

Posted 4 years ago

“I took my car to Halfords Bishopbriggs, it was needing a new brake light bulb, I was there about 10 minutes and the job was done, the staff were friendly and helpful it was reasonably priced and I was given a spare bulb, I would highly recommend Halfords”

Posted 4 years ago

“Halfords White City retail park - Manchester. Staff really helpful especially employee Ant 10/10”

Posted 4 years ago

“Went to my local Halfords in South Shields. Was seen straight away for a free bike check up. Guy who served me (think it was Elliott) was fab. Knew what he was doing, gave good advice, didn't charge me the earth and obviously loves what he does. So pleased I can go somewhere I trust now. Thank you, I'll be back for some new gadgets for my bike which is working fine now thanks to Elliott 😁”

Posted 4 years ago

“Thank you Chris at the Crawley branch today for all your advice, expertise and guidance with setting me up on my new Hybrid bike and navigating me through all of the Cycle to Work process. You were amazing. Fab customer service. Thank you so much. I couldn’t be happier!”

Posted 4 years ago

“Okay service”

Posted 4 years ago

“Generally good service from the staff. Quite pleased”

Posted 4 years ago

“Great service from Rashid in the Gypsy Lane, Luton branch. Fixed my bike in no time with a smile. Couldn't ask for more.”

Posted 4 years ago

“The staff in Halfords Staines are always polite & very helpful. I needed some new windscreen wipers for my Mazda. They supplied & fitted them for me in less that 10 minutes. I live in Slough but I always go to Halfords in Staines, as they always provide a friendly & super efficient service. I would highly recommend them.”

Posted 4 years ago

“Halfords (Gosport) has to have the best customer service I've ever experienced. I've lived all over the world and no other shop is so keen to solve your problems and make your shopping experience so memorable. I don't leave reviews, if ever, but Simon at Gosport has got to be the best darned employee one could ever hope for. Such a great brand ambassador. I can find prices a few pounds cheaper online but would rather visit the Gosport branch because sometimes customer service is worth more than the few pennies you save online.”

Posted 4 years ago

“Sammee Mohammed from Beckton Halfords did an excellent job and is such a valuable employee he worked on my bike repair until it was 100%. I could not ask for better thank you Sammee”

Posted 4 years ago

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Halfords is rated 2.6 based on 1,298 reviews