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Halfords Reviews

2.6 Rating 1,294 Reviews

38 %

of reviewers recommend Halfords

Company Reviews

2.6

Based on 1,294 reviews


Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 26%
Accurate And Undamaged Orders	Greater than 56%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	1.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Read Halfords Reviews

About Halfords:

The Halfords.com website having 10,000 easily easy to get to products, ranging from Sat Nav, In Car Technology, Bikes, Baby Child, Outdoor Leisure, Car Maintenance and Car Styling, the site also offers helpful advice and hints to help you to choose the right product for you. Our sole aftercare service is also available on chosen products bought online or kept for collection in store, including fitting services for car audio and child seats, free set up and demo for Sat Nav, bike checks and more.

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Email:

customer.services@halfords.co.uk

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Halfords 1 star review on 9th October 2023

Halfords 5 star review on 13th June 2023

Halfords 1 star review on 2nd January 2023

Halfords 1 star review on 31st October 2022

Halfords 1 star review on 31st October 2022

Halfords 1 star review on 26th October 2022

Halfords 1 star review on 22nd May 2022

35

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Chris that Works at Halfords in Ruddlan North Wales is a credit to his job 👏👏👏👍👍👍”

Posted 1 year ago

“Tony was super helpful in demonstrating how to fit the child's car seat we had ordered. He was so patient and helpful. Thank you, Tony!”

Posted 1 year ago

“I had a dash cam fitted today at Halfords Newbury. Excellent customer service and very pleased with the fitting.”

Posted 1 year ago

“Called into the Aintree branch to collect an online purchase and got talking to Ehbaad about a problem with my bike, to told me to bring it in and he would look at it for me, and he did, he actually fixed the problem and also diagnosed a potential problem with my gears, got me a quote for me to book it in, Ehbaad is a really friendly and helpful and I would recommend him to anyone looking for a friendly and professional service.”

Posted 1 year ago

“Fantastic service (in the pouring rain) by Adrian at Halfords, St Albans - fitted a new battery and offered other great general advice and guidance on car seats . Thank you”

Posted 1 year ago

“I needed to get a replacement mirror which fell during travelling on the M6 from Warrington to London on Thursday 18th August. I stopped at New Castle Underlyme branch. Paul helped me get the right shape of the mirror and get the correct mirror and then helped me fitting it. A fantastic very helpful pleasant gentleman. Thanks a million Paul. Kind regards. Azzam Jaber Newton le Willows.”

Posted 1 year ago

“Sorted my wheel balancing when usual garage couldn't. As a member you'll get good discounts on all goods and services. If you get car insurance via Confused you'll also get a £20 voucher to spend in-store and online.”

Posted 1 year ago

“I was so impressed with the staff at Clacton on sea, we went into the store to have a replacement light bulb on our car and to purchase a child’s helmet for our grandson. The young man who helped with fitting the helmet was so helpful and good with my eight year old grandson. My husband was helped initially by the same young man to access the staff to fit the bulb then the young man easily and efficiently fitted the bulb. Just so nice to experience such good customer service.”

Posted 1 year ago

“Needed. New windscreen wipers .The young man who served me found the correct ones very quickly.He was very polite and he gave me a very reasonable price including fitting .This was done very quickly and I am very pleased with the service today.Will use again .”

Posted 1 year ago

“Problem with bicycle dealt with in double quick time. Message on my phone within a very short period of time. Well done.”

Posted 1 year ago

“Halfords in Pellon Lane Halifax. Millie was very helpful when we were looking for a small adults bike. She was smiley and friendly and took time answering our questions. Millie made it a pleasant experience.”

Posted 1 year ago

“I would like to thanks the Farnoborough's team for their help. Great service and very helpfull”

Posted 1 year ago

“Had an issue with ith a radio connector.. Staff soooo helpful and they had the part in stock and at s super cheap price. Thanks”

Posted 1 year ago

“Just had my dash cam fitted guy was excellent 6/ 5 / 22. Guy was very chatty and we had a good laugh 😆”

Posted 2 years ago

“Bought to cover floor so my grandson can play as it was concrete. they are nice and strong .”

Halfords 5 star review on 26th April 2022

Posted 2 years ago

“I am taking this opportunity to tell you about the most amazing customer service I have received from the Bike Hut staff at Folkestone, Kent. Around 8 days ago, I had no knowledge of ebikes and although having researched on line, wanted to speak to someone. I visited the store. The staff answered all my questions in detail as well as furnished me with other information to enable me to make an informed decision as to whether to proceed. Upon deciding to go ahead with a purchase, I tried a few different bikes. Being on the shorter side, I was directed to a different frame size which suited me perfectly. Upon ordering I was given advise on lighting requirements which helped me again make a decision on what to purchase. I collected my purchase today. Once again I was treated with the utmost courtesy and respect. I was given a robust handover of how to operate and maintain the bike and battery as well as given storage advise to save the battery and frame life. The staff carried the bike downstairs for me without having to be asked. Overall, I wish to thank the Folkestone staff for their professionalism and outstanding customer focused service.”

Posted 2 years ago

“Great service from Kim in Naas Halford store. He fitted a battery that I had attempted to do myself. Had it done in a couple of minutes. Made sure it was held firmly in place by bracket. Well worth it. Thanks.”

Posted 2 years ago

“After being quoted £110 to repair my bike by G64 bikes in Bishopbriggs, I decided to get a second opinion at Halfords. The young woman at Halfords was amazing! She sorted my bike within 5 minutes at no charge! I subsequently booked a service. 24hrs later collected (Service done by Hamish) First Class service… above and beyond what I imagined or expected! Really really superb service. Just goes to show that the wee independents are no always the best choice!”

Posted 2 years ago

“Went there to buy some products for my car they were very helpful and advised me so that I get right stuff.”

Posted 2 years ago

“Affordable prices and a good range of products”

Posted 2 years ago

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Halfords is rated 2.6 based on 1,294 reviews