Halfords Reviews

Name: Halfords
Address: -, - -, Worcestershire
Rating: 2.52

2.5 Rating 1,366 Reviews

37 %

of reviewers recommend Halfords

2.5

Based on 1,366 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 26%
Accurate And Undamaged Orders	Greater than 62%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	1.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Halfords:

The Halfords.com website having 10,000 easily easy to get to products, ranging from Sat Nav, In Car Technology, Bikes, Baby Child, Outdoor Leisure, Car Maintenance and Car Styling, the site also offers helpful advice and hints to help you to choose the right product for you. Our sole aftercare service is also available on chosen products bought online or kept for collection in store, including fitting services for car audio and child seats, free set up and demo for Sat Nav, bike checks and more.

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Email:

customer.services@halfords.co.uk

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Halfords 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The worse service ever!!! Specially coming from a massive caveman that i think is the superviser or manager. Today i run out of an antifreeze engine coolant, so looking for help i went to Halford in Northwich to buy some, so my car wouldn't let me in the middle of the road.???? So i went inside and I asked for the product and some help with this. I asked to one of the store assistant if she could come with me to let me know if everything was ok, but this caveman sudenly just told her that she couldn't as they are not allow to touch the anticoolant system. I said to him, thats fine i just need the advise and which product i need, becuase i will do this all by myself. At the end the cave man said no, but the store assitant said to don't worry i will help you anyway. And indeed she did help and i bought they one i needed. But suddenly i realised that i needed a funnel so i went back to ask to another store assistant if she could lend me a funnel so i could pour the liquid. The girl said yes no problem i will get you the one we use for antifreeze coolant, so i said thank you, but suddenly this stupid caveman took the funnel out of her hand and told her not to lend me anything even though she told him that the engine was cold already. So at the end i just told to the girl "dont worry i will manage". ???? Anyway it was a really horrible experience ???? i am 6 months pregnant and he was just watching me like idiot going under my car looking for any leak and making my own paper funnel to pour the liquid in. ???????????????? This person should not be working in this place. Its a shame that all his employees are better people than him.”

Helpful Report

Posted 8 years ago

“Ordered a car seat from Halfords on-line. The wrong car seat came through a couple of days later (wrong - as in age group) - not suitable at all. I was advised to send photographs of the wrong seat and a collection date was advised. On this day the wrong car seat was to be swapped for the correct one. The car seat did not arrive, I was given another date, again it did not arrive. I then suggested, I would go to the store myself to swap the car seat. I was told that the correct car seat would be delivered to the store. Again there was no delivery to the store. After being advised to cancel my order totally (this had gone on for 3 weeks ), I was told that I could not have a refund until the first car seat was collected. However, collection could not be arranged until 4 days after my call. What an appalling service!!! I would never recommend on-line service to anyone. Still waiting for a refund - so I might get the chance to buy a car seat so my child can be in the correct car seat for his age and size!!!! Disgusted”

Helpful Report

Posted 8 years ago

“Bought a car battery, but cancelled an order due to wrong delivery option. Spoke to customer service, who advised me all was cancelled, but battery arrived anyway and I was charged. Since this moment for 2 weeks after a lot of conversations and emails to customer service regarding collecting a battery and refund - STILL NOTHING!!! They even don't bother to reply on my emails. AVOID this company if only you not ready for stress and headaches dealing with them!!!”

Helpful Report

Posted 8 years ago

“Brought a pendleton bike in Mar 2016, pre leaving store checks not done, then guy broke a part putting in my car! 6 week check left with a broken gear shift & gears out of alignmnet had to get another store to fix FOC. Then go to order a part after a small collision - 5 working days 4 people & still no resolution. Extremally POOR customer service, no empahy, no common sense, no courtsey calls, no explanations, a whole load of red tape, Selling bikes they cant get the right parts for. DIABOLICAL IS PUTTING IT LIGHTLY - AVOID AT ALL COSTS !!!!”

Helpful Report

Posted 8 years ago

“Went to get my battery changed on my Discovery 3. Was told it is not the battery, so I ordered alternator. (Expensive) Next day after charging my battery overnight, car started once, drive for a bit then died, making me think they were correct about alternator. Called RAC, Guy tested battery, told me battery has dead cell, needs to be changed, he tested the alternator for me with volt meter and output was rock solid. Changed Battery, has worked fine ever since. Now have a very expensive spare alternator gathering dust.”

Helpful Report

Posted 8 years ago

“My husband went into the Reading Rose kiln lane store, and the staff were rude and unhelpful. After speaking to many people everyone agrees it should close down”

Helpful Report

Posted 8 years ago

“Ordered bronze bicycle service + change of one wheel. When picking up the bike, brakes and gear didn't work properly. After the employee told me that this is within their standards I couldn't believe it! After 45 min waiting time he adjusted it, but after 2 days problems have appeared again. Very disappointed!”

Helpful Report

Posted 8 years ago

“I ordered a childs car seat, and paid a fee for next day delivery. They failed to deliver it eventually we rang them and they told us it would be delivered in three days time! We cancelled the order, and purchased it elsewhere. However three days later they delivered it to our neighbour. We rang and told them and they stated WE would have to return it. I explained this was not our problem, it was all their responsibility. They then disclosed they had not refunded our credit card when we cancelled the item and were not going to do so until we returned the seat that they had delivered to our neighbours, they said they would collect it but only from us and we had to go online and fill in a returns note! Further having wasted a whole day waiting for a delivery they expected us to wait another day for a courier to collect it. They seemed unable to understand as we had cancelled it three days before delivery it was not actually our problem. Paul Cook”

Helpful Report

Posted 8 years ago

“Tried twice to collect a parcel delivered by DPD, it was held to ransom for either a passport or drivers licence - I didn't have either just cards like the other shops accept. Explained not everyone holds a drivers licence or a passport plus Halfords are not border control and if a parcel can be left with a neighbour then why photo id?? What are they checking it against?? Anyway, DPD advised Halfords to get parcel sent back and use a different shop that wasn't so strict. Twice in one week that myself and my husband have been put off the Harlow branch - him through incorrect car advice. Will be going elsewhere in the future”

Helpful Report

Posted 8 years ago

“Avoid the bike Hut like the plague”

Helpful Report

Posted 8 years ago

“Took my carrera kraken in to get a spoke replaced on rear wheel. When i collected my bike , granted the spoke had been replaced, but i found a wide range of faults that had occured in the time that they were in possession of my bike. Firstly the seat had been highered to its full extent which i found strange. On closer inspection i noticed that the dust cap and locking nut were missing from the rear wheel. A plastic holding clip which secures the brake cable to the top horizontal bar had been removed and i discovered that i had a slow puncture in BOTH tyres!!!! The bike would have probably been returned to me in better condition if i had asked my 4 year old nephew to fix it. AVOID AT ALL COSTS!!!!!”

Helpful Report

Posted 8 years ago

“Avoid, avoid, avoid. Took my car in for MOT as there was a half price offer, it failed on rusting suspension arm bushes and ' dangerously ' high oil level. Took it to mechanic recommended by my family who said he wouldn't have failed it just given an advisory. £245 later I'd saved £27 on MOT. Went back to Halfords to book retest and booked free retest for yesterday , so took it in, signed paperwork and waited 20mins to be told that the ten day retest period ended the day before and I needed a full MOT. Quite why I wasn't told this when they booked it in I don't know. Feel like I have been taken for a ride throughout.”

Helpful Report

Posted 8 years ago

“Went to Halfords Bolton branch today to have set of number plates made + fitted. It was raining and the young lad was adament the sticky pads would hold the new reg plates securely. He was also certain no need to bother to clean the area with the cleaning wipes as he'd been doing this for four years. The area were the plates were being fixed was still wet so I told him the pads wouldnt stick. He continued so the pad fell off. I unfortunately then told him that I f in told you they wouldn't stick....He then childishly ranted that I'd swore at him then ran in the store + disapeared. I was given no apology or explanation from the manager other than 'did I want to buy the plates without being fitted'. Im 63 yrs old and disabled and to be treated like this is disgraceful. Two staff members prior this incident was calling this young lad for his incompetence but it seems I had to accept his poor attempt of fixing adhesive pads to a wet surface. Pathetic. The actual plates are good but having them fitted at Halfords is NOT recommended. I had to pay £35.98 for two standard reg plates. Not cheap. Now I have to have them fitted elsewhere. Absolutely disgraceful + shoddy behaviour. Im disgusted with Halfords Bolton. Shame on you.”

Helpful Report

Posted 8 years ago

“Sold an ex display bike found a chip in paintwork. Had to travel to cribbs 3 times for them to fix it. In meantime had problem with the chain jumping which chipped more paint work. Took into stroud branch they told me chain was fine. It was not. Now I've been holding on complaints after 3 attempts of caING in excess of 15 mins.”

Helpful Report

Posted 8 years ago

“A terrible, very expensive visit to Halfords Autocentre in High Wycombe. They ere totally dishonest, rude and unprofessional. Customer service does not exist and it is impossible to complain and be heard. Will never go there again. A service and MOT which officially should have cost around £100 finally cost £900, following fabricated issues. Which has taught me a big lesson...stay away from Halfords.”

Helpful Report

Posted 8 years ago

“Visited the Taunton store with a view to buying a Fitbit or something similar, eventually found what we were looking for as there were no staff to ask apart from the young lad on the till who was busy trying to serve about 5 people at once, hung around the product location hoping for a member of staff would eventually come over anyway they didn't so ask the lad on the counter for help and he said he would get someone, that someone who was wearing a bandana was serving someone so we waited a bit longer for him to finish, he finished and then to two of them proceeded to have a chat and we were forgotten about so at that point we left, coming from a store Management background I wonder sometimes if anybody from Head Office or higher Management ever visits these stores to see for themselves how badly they operate, still in 5 years time when they've all closed I hope that the Internet doesn't get the blame but it's clearly down to bad Management and poor staff recruiting.”

Helpful Report

Posted 8 years ago

“The customer service line is appalling and they never respond to emails and it's always the customer chasing them for an update. Will never ever use this awful company again”

Helpful Report

Posted 8 years ago

“What an absolutely dreadful company. My wife and I took our bikes to the Festival Park site in Stoke -on-Trent to be revamped and paid £300 for the work. Returning mine to deal with numerous punctures we were told by a technician there that the bike is unsafe because of the saddle and its clamp into the frame - "I wouldn't ride it" - and should not have been returned to us. After endless calls, the manager said the remedial work would be carried out free of charge but upon collection we are being asked to pay and the saddle still moves! The worst customer care I have ever experienced. Never, ever use Halfords.”

Helpful Report

Posted 8 years ago

“Halfords trent Vale Stoke on trent. I recently visited this shop and I waited for 10 minutes at the till before paying for my item while staff just walked around. If I hadn't needed my item so bad I would have walked out . I wonder how many people have done that. I will be taking my business elsewhere in future. Bad customer service.”

Helpful Report

Posted 8 years ago

“Had an MOT at halfords in a car with excellent brakes They failed the car on brake efficiency took it to a garage who said there was nothing wrong with the brakes they took it to another MOT centre who said the "car would pass every day of the week" took the car back to halfords for a retest telling them there was nothing wrong with the car according to the other MOT test centre and they passed it? Halfords customer care have refused to reimburse my costs at the garage. make your own conclusions”

Helpful Report

Posted 8 years ago

Halfords is rated 2.5 based on 1,366 reviews