Halfords Reviews

Name: Halfords
Address: -, - -, Worcestershire
Rating: 2.52

2.5 Rating 1,366 Reviews

37 %

of reviewers recommend Halfords

2.5

Based on 1,366 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 26%
Accurate And Undamaged Orders	Greater than 62%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	1.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Halfords:

The Halfords.com website having 10,000 easily easy to get to products, ranging from Sat Nav, In Car Technology, Bikes, Baby Child, Outdoor Leisure, Car Maintenance and Car Styling, the site also offers helpful advice and hints to help you to choose the right product for you. Our sole aftercare service is also available on chosen products bought online or kept for collection in store, including fitting services for car audio and child seats, free set up and demo for Sat Nav, bike checks and more.

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Email:

customer.services@halfords.co.uk

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Halfords 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Just returned a bike less than 12mth old with a broken free wheel hub to be told the warranty does not cover moving parts absolute joke was not told this info when purshased they want £50 to repair it do not buy bikes from halfords.”

Helpful Report

Posted 8 years ago

“1 person with no idea about customer service in Tilehurst bike section. Focussed on one fussy customer whilst 3 others left to wait with no management of timeframe or anything”

Helpful Report

Posted 8 years ago

“I ordered a part 5 weeks ago, was supposed to be in next day...still waiting. Why does the website say they have stock when they don't.”

Helpful Report

Posted 8 years ago

“Purchased online - got delivered and found it to have a broken spoke. I don't live close to a store so I sent an email - got ignored, sent two more and finally got a reply. Its been over a week and after spending 3 days waiting for a courier to collect faulty wheel I am told that they have to collect the whole bike and I have to package it up. I no longer have the packaging as I was never told the bike had to be returned not just the wheel. I still have a bike and not able to use it. I am now told by the more than useless customer service I have to return the bike to a not very close store to get it resolved. This bike was poor quality but the customer service was the worse I've ever had. I will never purchase anything from Halfords or recommend them to anyone”

Helpful Report

Posted 8 years ago

“I went to halfords in sunderland for a wheel service and a spoke replacement. The spoke they fitted was a different colour to the rest and snapped on my next ride out. No pride in thier job the bike mechanic didnt even know the names of certain parts! Then they charged me £26 pound for a 50p part. Stay away, support your local bike store it will be a lot cheaper and the job will be done right.”

Helpful Report

Posted 8 years ago

“Information on website in incorrect so i bought the wrong item. I now need to take the item apart again and take it to a store several miles away before they will offer me a refund”

Helpful Report

Posted 8 years ago

“Rude, ignorant staff at Kirkstall Leeds branch. I appreciate staff serve customers (well, sort of) but 2 different members of staff saw me waiting for assistance, neither of them acknowledged me, apologised for the delay or anything at all, they walked straight passed me, a few times! Then the 3rd one, came onto the till, asks who is next, at which point I asked where I can find car reverse sensors. He repeated it twice, looked at me as if I was stupid and said 'we don't do them.' Again, no apology and just arrogant. I used to shop here but never again. Just because I am female does not mean I know what I'm doing! Very annoyed. Customer service here is terrible.”

Helpful Report

Posted 8 years ago

“Bought a headlight bulb for my peugeot 307. till 053. tran 156153. Time 12.18. I paid £9.99 for this buld, i feel completely ripped off. I have just replaced the other side headlight bulb for £1.79 from euro car parts I await your comment. John.”

Helpful Report

Posted 8 years ago

“Went for an oil filter for a narrow boat BMC 1800.Asked the person till to cross reference to ensure i had correct filter. No reg so no chance.Went to parts counter and same reply..They couldn't do a thing without a car reg. It was their don't care attitude that got me. Wont be using or recommending Halfords again..That's for sure”

Helpful Report

Posted 8 years ago

“I went to the Halfords Walsall auto centre on 24th March 2016 for a Full Service. I left the car at around 1:30 pm and collected the car at 5:30 pm. I was told that my rear left indicator's bulb was changed as it was "too white" (this was done without consulting with me and I was also charged for it). I paid for it since it was already changed. I was also told that there was some issue with the AC which was not fixed and was asked to get my car back on Monday 27th March. I realised that my vehicle's rear left indicator, which was working before was not working anymore. Today (Moday 27th March) I left my vehicle for the AC repair and told them about the indicator bulb not working. I was told that it will be fixed by the evening. But when i went to collect my car, the indicator bulb was not working again. It started working the moment it was unscrewed. I was told that there is some issue with the wiring of the lights and I need to go to some "mechanic" to get it repaired if it stops working again. Its been 10 mins that I have been back and it has stopped working again. This is absolutely disappointing after paying almost 300 quids. Something that was working fine has stopped working now and I will now have to spend more time and money to get it sorted.”

Helpful Report

Posted 8 years ago

“This store used to be THE place to go for spares back in the seventies and eighties.vastly overpriced now to say the least”

Helpful Report

Posted 8 years ago

“I ordered 2 new bike tyres on line (£60 so decent value) and went to collect them from the Chatham store. I asked if they could be fitted and was advised it was £10 per tyre, I mentioned that the rear was flat and might need an inner tube and I was told fitting would cost another £10 so £30 in total for a 10 minute job, and after spending £60 on the tyres. I declined the tyres and went to the Bike Warehouse in Gillingham and paid £40 for similar tyres and £6 for complete fitting of both and an inner tube. I won't be back to Halfords and I will be telling others about my experience.”

Helpful Report

Posted 8 years ago

“Halfords Gloucester no stars at all full of lies they never ring back had the car over 4 weeks still not done have had to take it further do not use them at all”

Helpful Report

Posted 8 years ago

“On 25 Jan 2017 I went into the Lincoln branch on outer circle drive to purchase a headlight bulb. The young lady kindly offered to instal it for me (it took her less than two minutes). I had a shock when I got the bill and she told me the bulb cost £9.99 plus £8.00 for fitting! I was very surprised at this, £8.00 per two minutes equals £240 per hour!! Had she forewarned me of the charge I would not have taken her "kind" offer! I use Halfords for all my motoring needs, from servicing to buying screen wash and I have always felt that I had value for money. Sadly, I am quite disappointed after my Lincoln experience. :( :(”

Helpful Report

Posted 8 years ago

“Took my money and left waiting for 30 minutes to get numberplate made. Staff are lazy good for nothing Charlie. Will not be going there again”

Helpful Report

Posted 8 years ago

“cycle mechanic's have a very basic knowledge of servicing all bikes, and no experience of servicing high end priced bikes bought from the stores. mechanic's are never available in the stores to fix small problems when you really need them the most. even if you have a cycle to work package or servicing deal with Halfords. they have a very basic knowledge of parts and despite selling expensive bikes some parts for these bikes are not available or they don't stock them. and these problems go right through the stores from bikes to cars. I bought a bike on cycle to work scheme as I cycle to work every day, with out my bike I don't get to work, I don't expect to buy a service package to be told come back next week and well have a look at it for you .I've also been sold wrong parts even sold the wrong cd player for a car, and told that parts are not available and discontinued for bikes, I now do all my own servicing because I've been let down by Halfords to many times. useless staff springs to mind. I use wiggle, chain reaction, and others sites now for parts and accessories. Maidstone and Chatham have the worst inexperienced staff I've ever encountered in any retail store.”

Helpful Report

Posted 8 years ago

“I brought this for the Mrs. This bike is not all you would hope for considering halfords built most of it. Once it arrived we unpacked it and put the seat/handle bars and front wheel on. All the rest was already done. First test ride showed that the gears were poorly set up, the front brake was none existent, and it had a rubbing noise from the poor set up. The rear was also in a poor condition. We took it to Guildford and had them sort it out. The first time it was given back we was told that the front caliper was not put in straight which was causing the rubbing noise and poor braking. I took it home and tested it the next day when I had time. the gears were now set up but the brakes were still very bad and the front was still noisy. I took it back again. This time when they gave it back they said it only needed adjusting! I then took it out there and then for a test ride, and the brakes were still poor/spongy and the front STILL rubbed. I took it back to them and they said leave it with us. After a few days i went back to get the bike I was told that one of the caliper pistons was not working so they said they stripped the caliper and fixed it. So i tested it there and then again and it was STILL exactly the same, poor stopping power and the front was rubbing as if nothing was done to it. This time what looked like the manager was there so i got him involved with this as I was getting very annoyed by this time. This time they sent one of their mechanics out to do a road test. (why there didn't do this before is a mystery to me). He brought it back and agreed that the brakes were still poor and that the front was rubbing. So I left it with them yet again. They told me they will order a new front brake set and that if the price was not to high they would upgrade the front brake for free. A week later it was finally done, they said that two of their staff road tested it and no noise was present and that they finally bothered to bleed the system on the brakes so they did work now. I looked at the brake levers and the new upgraded one was completely different to the rear brake lever, so to make them the same I had to pay to have the back upgraded also. So its been painful buying a Voodoo from Halfords. Oh and they wont even give me a receipt for the bike so i can insure it with Kryptonite. They said it was emailed, but they can't resend it as the system wont let them.”

Helpful Report

Posted 8 years ago

“Ordered a cycle to work bike through Halfords. Someone from the store called me while they were building the bike to explain that there was a scratch on the bike that they would repair and offer me £90 off as compensation. This was acceptable to me until I actually got to the store to see that the 'scratch' was actually multiple deep gouges along the top tube (not saleable in my opinion). I rejected a bike and they prepared another one for the next day. Went back to see the bike that they tried to sell me the day before was on sale for £150 off the price! To add insult to injury, when I got home, I found that the front brake was rubbing very badly on the replacement bike.”

Helpful Report

Posted 8 years ago

“tom shimpe ordered a very bad”

Helpful Report

Posted 8 years ago

“Wont owner 5 year battery that only holds 75% charge after 2 years”

Helpful Report

Posted 8 years ago

Halfords is rated 2.5 based on 1,366 reviews