Halfords Reviews

Name: Halfords
Address: -, - -, Worcestershire
Rating: 2.52

2.5 Rating 1,366 Reviews

37 %

of reviewers recommend Halfords

2.5

Based on 1,366 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 26%
Accurate And Undamaged Orders	Greater than 62%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	1.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Halfords:

The Halfords.com website having 10,000 easily easy to get to products, ranging from Sat Nav, In Car Technology, Bikes, Baby Child, Outdoor Leisure, Car Maintenance and Car Styling, the site also offers helpful advice and hints to help you to choose the right product for you. Our sole aftercare service is also available on chosen products bought online or kept for collection in store, including fitting services for car audio and child seats, free set up and demo for Sat Nav, bike checks and more.

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Email:

customer.services@halfords.co.uk

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Halfords 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Maypole Birmingham branch , long queue, no staff just one on til, too much time spent collecting emails not enough serving customers”

Helpful Report

Posted 7 years ago

“Very bad experience. Booked in Mot plus service on Monday 7th of May. They said car would be ready the next day. Monday they called to say car needed brakes replacement and being bank holiday I would have to wait until Tuesday to get it back. Quote was 611 pounds, with 168 for both brake shoes, 156.87 for brakes and 74.05 for windscreen pump, plus mot and service. Tuesday they called to say that the car was not ready as it was bank holiday, which I can understand. Wedsneday I had to call as they were not calling back. They said next day. They said it was due to ordering the wrong brakes. Thursday I went to collect the car to discover that I had to pay 820 instead of 611. Because the 156.87 was to be doubled, as the price was for one brake only. Plus there is a charge of 33£ for windscreen blade, never quoted, and we had ours new in the back in the back of the car ready to be changed by us for 5£...finally, when driving, we discovered that having they touched our windscreen pump, now if we want to pump water to the front screen we need to select the command to pump water to the back screen (they inverted some cables...). called complaint service, waited 30 minutes, went through booking system...the lady kindly filled in complaint. I am pretty sure nothing will happen. Be careful with these criminals.”

Helpful Report

Posted 7 years ago

“Halfords at killingbeck are appalling.im surprised they even sell anything due to never any staff around.honestly if they do have staff there all in hiding and it's like one member of staff at the till to help loads of customers and even when it stud around and waiting for sum1 the staff don't even acknowledge u”

Helpful Report

Posted 7 years ago

“I had a really bad experience at the Runcorn Auto centre as a result I contact head office. I was then promised a gift voucher as a small way of apology. However this never arrived I contacted head office again to be told someone would could me back that afternoon. that was 4 weeks ago and still waiting. being treated so badly initially was dreadful but to be treated this way following the complaint is appalling... needless to say I shan't be returning!!”

Helpful Report

Posted 7 years ago

“Ordered a child car seat online for collection in store. Transaction confirmed and was to be available at 4 p.m. Friday, 23 March 2018. On Saturday I went to the shop in Dundee to find that the seat was not available and not known when it will be. If this is typical of Halfords service will it be in line for extinction like several other big name businesses.”

Helpful Report

Posted 7 years ago

“Non delivery of goods & a nightmare trying to get a response. Trying to obtain a refund. Do not deal with them on the web, they are useless”

Helpful Report

Posted 7 years ago

“Nottingham Castle Boulevard , Had a replacement complete exhaust 2015 for a smart car , which is supposed to be ideal for short journeys on average do 3000 miles a year,had a service and mot March 2018 and the exhaust has gone again rotted from the inside on the back box and the warranty on the exhaust has expired they qouted another £700 to replace it and said its because the car does short journeys ! Which is what the car was designed for, they used a cheap exhaust but charged big prices . Don't go to them .”

Helpful Report

Posted 7 years ago

“Do not let the Amblecote store in Stourbridge anywhere near your car! We took our Toyota Aygo to have a headlamp replaced. After fiddling around with it for 30 minutes with a pair of bent plyers (which our Toyota dealership have since informed us should never be used for a job like this!), they announced they couldn't do it and referred us to the local autocentre. The autocentre said that the light fitting had been broken and it would cost us over £200 to replace the whole headlight! The last people under the bonnet before Halfords were the Toyota dealership just over a month ago for it's MOT, service and safety inspection. The car had passed the MOT with no problems and the safety inspection came back with a clean bill of health on the lights and fittings. Halfords are refusing to accept liability despite us having the paperwork from Toyota. They even the nerve to say that it was Toyota who had broken the headlight during the MOT. This ridiculous quote is from an email from Halford's claims department, "The damage is consistent with that which occurs during an MOT". So how come we have an MOT certificate issued with no problems identified? Essentially, Halfords are accusing a respected car manufacture's dealership of fraud, just so they don't have to pay for the damage they caused. It also begs the question of why then, did they try to replace the bulb if the fitting was already damaged. If they are not accepting liability then it only proves how incompetent they are if they are trying to replace a bulb on a broken fitting! Never use them, they will damage your car and will do all they can to deny it!”

Helpful Report

Posted 7 years ago

“Asked store assistant which filter was correct one for vehicle. Was assured one handed to me was correct part. Turned out to be incorrect and had to pay extra for correct part. Found another supplier which supplied correct part at half the price. Would never use halfords again”

Helpful Report

Posted 7 years ago

“ordered bilstein shock absorbers advert states left and right also states fitted quantity 2 ,, you get 1 shock absorber for the price not a pair which they should be replaced in ,,very misleading advert and makes them very overpriced , wont use again”

Helpful Report

Posted 7 years ago

“Incompetent and expensive”

Helpful Report

Posted 7 years ago

“Incompetent and expensive ,avoid at all costs”

Helpful Report

Posted 7 years ago

“Not impressed”

Helpful Report

Posted 7 years ago

“Part extortionate price, I bought a 477 bulb,to be told it was £10 each, I queried this to be told no price was correct, other car parts /garages being sold for around £4to 5 each, last time I will shop at Halford,halfrauds!”

Helpful Report

Posted 7 years ago

“Went to collect my so’s bike for Christmas and Halfords can not find my order. Rather than offer a way to solve this, Halfords response is we cannot get another bike ready for Christmas! What a way to spoil a child’s Christmas!”

Helpful Report

Posted 7 years ago

“They charged me £700 for a service and cam belt but could/would not give me a detailed checklist of what had been done. I got a receipt with 6 words about what was done. They told me "we don't do em no more". Rang Head office who palmed me off with nice words but no action. How can I know what needs doing ? I'm going to have to get it all done properly by a proper garage. What a bunch of incompetent scammers.”

Helpful Report

Posted 7 years ago

“I have recently visited Halfords in Lakeside Retail park in Weston Ave, Grays. Too many staff paid for doing nothing. There were at least 4 members of staff chatting near the till amd none of them meither greeted me nor approached me asking if I need any help at all. I was wandering around and even seeing me struggling none of them came to me and offered help. After 10-15 minutes I approached them and asked to help me to choose the carseat for my little one. And before I started to explain an older member of staff (a male with beard, didn’t bother to introduce himself) straight away jumped to conclusion that my current carseatt is good and nothing was wrong with it. He had no idea that I was looking for the second one as we wanted to put one in my husband’s car as well. He also didn’t hesitate rudely push my baby inside the pushchair to show that my car seat is good already which I knew already. Anyway I just stepped away and left the store feeling that I will not get any help from any of them. Oh well Halfords keep loosing money ;) And I will go to other shop to spend some money lol”

Helpful Report

Posted 7 years ago

“I went into Halford Autocentre in Chadwell Heath, London and was served by that sleepy sloppy lazy guy called George if he has said his name right. I went there as I had a great impression about halford. However, I can't remember receiving any worse customer service in my whole life in any place than what I received yesterday. I felt like he hated us. Never mind the smile or greetings, he would not even talk or willing to serve though there were no other customers. The car service was done and we could see the car key and the file was ready for invoicing and handing over. So dumb that it took hours to just prepare a simple invoice and taking payments. He was taking so long doing nothing that his colleague had to point him out that the file and key is here and customer is waiting, why don't you process it. Then he sat at his computer kind of reluctantly, fiddling with it incompetently and spend more than a hour to just produce the invoice. Also, utterly dishonest, all lights were working in the car before we went in the but during the MOT he called to say that three lights are not working and we cannot pass you unless you agree to chage it, kind of extortion. Felt like he charged for a lot of things unnecessarily and abused the trust of customer. There was no politeness and not even a minimal sense of decency or respect for customer. I felt like he just hated us. Waste of money and time for this utterly rubbish, rude and con service.”

Helpful Report

Posted 7 years ago

“2 bad experiences now. 1st last year, mechanic didn't know how to replace bulb and tried to remove entire headlight - I gave him my manual for guidance! 2nd v poor experience this week. AA left my car there to have reseal done on tire as flat. Endless contact attempts and phone not answered and didn't hear from them. Got someone in the bike dept to finally speak to them . Collected car to find they had decided to charge me for 2 wheel repairs said both were flat. Not true. This was an unauthorised repair so I said I would only pay for 1. Manager wouldnt look me in the eye. They also used all of my de icer and left me with none.”

Helpful Report

Posted 7 years ago

“Don't make the same mistake I did and trust Halfords with a 'simple' bike build. Pay the extra few pound and take it to a business that can build the bike without actually damaging the bike. Ok sometimes things happen but to damage the bike and then fit parts on I didn't ask for, then that's different. They also lied about contacting me regarding the fitting of the new parts. That did not happen Halfords! After talking to the Inverness branch on the phone about the matter they hang up on me. All in all a really poor service from Halfords and the Inverness branch in particular. Emailed customer services more than 5 weeks ago and to date did not even get a response. Just goes to show they don't care. I don't usually write a review or complain for that matter, but no response leaves me no option but to write this comment.”

Helpful Report

Posted 7 years ago

Halfords is rated 2.5 based on 1,366 reviews