Halfords Reviews

Name: Halfords
Address: -, - -, Worcestershire
Rating: 2.51

2.5 Rating 1,396 Reviews

37 %

of reviewers recommend Halfords

2.5

Based on 1,396 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 26%
Accurate And Undamaged Orders	Greater than 62%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	1.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Halfords:

The Halfords.com website having 10,000 easily easy to get to products, ranging from Sat Nav, In Car Technology, Bikes, Baby Child, Outdoor Leisure, Car Maintenance and Car Styling, the site also offers helpful advice and hints to help you to choose the right product for you. Our sole aftercare service is also available on chosen products bought online or kept for collection in store, including fitting services for car audio and child seats, free set up and demo for Sat Nav, bike checks and more.

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Email:

customer.services@halfords.co.uk

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Halfords 1 star review on 9th September 2025

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My first ever racist encounter since I have settled in the United Kingdom 11 years ago according to the auto repair service man "Steve" at Halfords Charlton my people need to start learning when to be their on time and he is so helpful that he called two mechanics to stand at the office window while I'm in my car waving at me saying (merry Christmas f*CK you don't come back) which most probably will never happen since I felt sincere fear for my safety after the three of them ganged up together”

Helpful Report

Posted 4 years ago

“This is a conversation I have just had with a member of Halfords via online chat. I've been told I need an appointment to attend the Autocentre, the same way I did when I had my lights fitted. I couldn't just turn up. This staff member advised otherwise. I'm utterly appalled at the attitude and threats made by this idiot. This person did not want to disclose where they were based in order for me to make a complaint and instead resorted to threats and warnings about ending the conversation. Spent the whole conversation arguing back. This was after having the most horrendous phone call to someone who couldn't speak clear English. Tyler:Hi, my name is Tyler. How can I help you today? Tyler:Welcome to Halfords Live Chat, you are through to Tyler. How can I help you today? Me:Hi, I purchased 2 headlights and had them fitted by a Halfords store. One of the headlights is now faulty. I'm looking to arrange a time for a Halfords member of staff to fix it? Tyler:Oh dear! So so sorry about that. Thank you for bringing this to our attention. Tyler:In this regard you would need to just go down to the store for this. Tyler:As you do not need an appointment for this. Tyler:This is a walk in service. Me:I was told I would need to book an appointment at an Autocentre. This would be to replace the bulb if faulty and to look at the wiring if it still wasn't fixed. Tyler:I understand however please do see what I have advised above Tyler:You do not need an appointment at the store for this. Tyler:If you are needing to contact the autocentre you would need to contact them via phone. Me:Tried the phone option and it was horrendous. No one spoke English. Tyler:that is not possible, you might have phoned the wrong number. Me:Well I'm telling you it is possible because I experienced it. I definitely phoned the correct number because I wasted 40 mins on the call. Tyler:If you have contacted Halfords it is impossible to get through to somebody who does not speak english. Me:I hope you are right about not needing an appointment. Can I ask where you are based? Tyler:As all our members are fluent english speakers. Tyler:I am at the head office. Me: Which is where? Me:What City, country? Tyler:Also for the sake of progress what is your post code so that I can provide you with the correct contact number? Me:Can you answer my question? This isnt helping. Tyler:How is this not helping? Tyler:I am wanting to help you by providing you with the number to contact the autocentre so that you can get your light bulbs fixed? Me:Im very capable of finding the number. Its on google, and I already called it. Can you answer my question? Tyler:However you are not providing me the information required to steer you in the right direction also if we do continue to go around in circles I would need to terminate the chat. Tyler:I am wanting to help you by providing you with the number to contact the autocenter so that you can get your light bulbs fixed? Tyler:Could you provide me with the post code? Me:This whole conversation is being recorded. Your only making this worse for yourself when I submit a complaint. The fact that you can't even answer what City or Country your speaking form is appalling. Tyler:we are going around in circles. Tyler:Also I would need to terminate the chat on this basis. Me:Yes we are, and you are supposed to be customer service. Me:That's fine, making threats now and still not answering my question. Tyler:As I have now tried to help you however you have failed to provide the information so that I could provide the auto centre details for you to get your bulb sorted. Me:Absolute disgraceful service. Tyler:I have now warned you on two occasions, this does appear that you do not want help so I will be terminating the chat on the basis that we are going around in circles. Me:Answer the question, what city and country are you based? Tyler:Where we are based is irrelevant to getting your light bulb fixed. Me:You have 'warned' me have you? Another threat. Shocking way to speak to a customer. Tyler:Chat terminated”

Helpful Report

Posted 4 years ago

“just wanted my key changing on my audi A3 said they couldn't do it or rather wouldn't do it, waste of time...took the key to Timpsons they done it for me, two minutes and £10 easy!! so Halfords, you don't get my custom anymore, useless!”

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Posted 4 years ago

“Myself and my partner went to Halfords autocentre at Wick Scotland on 13th December 2021 to have the tracking and oil checked. What an amazing experience with the best customer service we could have possibly asked for. Thank you so much.”

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Posted 4 years ago

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Posted 4 years ago

“Halfords Horsham got a new £400 carrera vengeance bike back in March and have had nothing but problems with it. In and out of the store loads of times with them trying to fix it. And 7 mouths on still not right. Am Discussed and I'm telling them the amount of stress it has caused me thay don't even apologise for it. And will not give me a new one. It leaves me with no other option but to take further. Thanks Halfords. DON'T BUY A BIKE FROM HALFORDS.”

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Posted 4 years ago

“Three times Halfords tried to instal a working camera in my car through Tyres on the Drive. Three times they failed. There was appalling wiring around my car, even worse response times to emails and phone calls, in fact no response at all. They finally removed my camera and I’m getting no contact with regards to getting my money back so I can spend it with a more decent company. I contacted Halfords customer complaints department to be told it’s nothing to do with them and they can’t help. My 10 year old son could run a business better than this shower…”

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Posted 4 years ago

“Had booked and paid for a dash cam to be fitted on 09/12/2021. Arrived 2 minutes late, to be 'told' couldn't be fitted. Explained due to roadworks on our 20 mile travel to Halfords, we had been held up. The staff behind the desk were very nice. However it was the duty manager who relayed the message from afar that told staff the job couldn't be fitted in. Duty manager did not come down to discuss this with us. He/she left counter staff to relay their message. We appreciate that we were 2 minutes late, however, staff were willing to do the job (3 behind the counter). We had been allocated one hour for the job, but, this may take longer depending on how the work is going. Therefore this extra time would have been taken into consideration. We were offered a re-schedule. This would jot gave been an option for us. Extremely bad management that whoever the duty manager was, they failed to support their staff and speak to their customers direct. We did get our money back, thank you to the staff who were left to deal with this. However we will not be back to Halfords, despite us being long standing customers.”

Helpful Report

Posted 4 years ago

“We had a major service and MOT at Keighley Autocentre. During the service they have overfilled our Mercedes car with engine oil and damaged the engine. At first they admitted their mistake and agreed to repair the car. There’s at least a pint of oil that has leaked from the car onto our driveway. However since finding out it needs to be repaired at a Main Dealer they have done nothing but procrastinate and try and blame us. The customer support doesn’t exist and their attitude is appalling. We are now it seems we are having to get solicitors involved in order to get our car fixed. Nightmare!”

Halfords 1 star review on 4th December 2021

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Posted 4 years ago

“Utter disaster, the staff know nothing, other than how to part you from your money.”

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Posted 4 years ago

“I went to a halfords which was not my local store, but they could fit a dashcam earlier, so they said. Booked a dashcam fitting, got a confirmation email, then a reminder email. The day of the fitting, I got a reminder text. Turned up, only to be told that there were no people in who could fit it. I would have at least expected someone to contact me to inform me this rather than make the trip. I asked for a full refund, so I could go elsewhere, but of course, this will take several days, meaning I do not have it installed for the trip I need to take. Useless, do not book online, use another retailer like RAC.”

Helpful Report

Posted 4 years ago

“Unfair Price Match & Customer Lock-In Practices Halfords price matched a product. However, their systems could not process the price matched amount. As a result, they advised me to pay the full price and they would refund the difference. I paid the full price via a gift voucher and the remainder via credit card. Halfords then processed the refund. However, they processed it partially via another gift voucher! They have done this to lock you into Halfords and to take more money (original voucher was less than the price matched amount). Their systems should be changed to process a price match, not having to pay the full amount, and then for Halfords to refund via gift vouchers. Customers should not have to deal with unfair lock in practices. Customers should have the right to determine how they want to pay for goods, not Halfords! Raised it with Halfords, but they refused to change these practices, so letting everyone know about their terrible customer lock in dealings. HALFORDS SHOULD CHANGE THESE UNFAIR PRACTICES. COMPANIES SHOULD NOT BE ALLOWED TO ADOPT THESE LOCK IN PRACTICES.”

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Posted 4 years ago

“Absolutely disgusting service at grimsby Halfords, I took my car back because the rear wiper I had put on wasn't clearing the rear window, the assistant broke my wiper arm leaving it hanging from the car, He told me to get it fixed in a garage, I asked for head offices number and he gave me two wrong numbers, I managed to contact Halfords claims and have been repeatedly promised a re fund and not received a penny to this date, please be very careful be cause there is no customer care or come back for the work you have done or the damage they do”

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Posted 4 years ago

“Absolute worst service. Booked a battery to be fitted at my property. Paid extra for a time slot. Which they missed, they don’t call to let you know or keep you updated or anything. No courtesy call. Had to call at least 7 times. Each call at least 10 minutes before you get through to customer service but generally worse. The advisors although friendly and attentive are very unhelpful. They have no access to the technicians so are themselves unable to tell you anything in regards to eta or why the technician is late, which is ridiculous. So then they try to get in contact with ‘the Hubb’ who again are unreachable even by Halfords staff?!!? Halfords is a big company worst service. It’s ridiculous how they are unable to reach each other. WORST SERVICE, incredibly frustrating. How is there not a systematic procedure in times of emergency? This may not be something that happens often but not worth the risk if it does. Look elsewhere.”

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Posted 4 years ago

“Bought a battery with a 5 year guarantee. failed after 9 months Halfords put it on a repair battery charger and would not change the battery.. just waiting for it to fail again NEVER GO TO HALFORDS THEY ARE CROOKS”

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Posted 4 years ago

“Booked for a dash cam fitting last week. Turned up at 8am as agreed for a one hour fitting to be told that they did not have enough staff and could not return the car until the afternoon. Cancelled the order to be told it will take 5 days to process this. Why the hell did they not notify me? Complained to customer services who simply said sorry. Clearly could not be bothered.”

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Posted 4 years ago

“I would sooner pay more and go elsewhere never buy a battery from Halfords as a trade customer goodbye halfrauds”

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Posted 4 years ago

“Voodoo Limba is the bike I've purchased, and it's definitely not worth the money. I bought this about two weeks ago, and i have to say I'm really disappointed, I was really looking forward to this bike. Some plastic piece fell out the very first time I took it out for a ride, gears on the bike are crackling and screeching, some gears more than others, bike switches gears with a very big delay which makes it dangerous to ride, sometimes gears don't even switch at all, brakes are making the most ridiculous noise, it sounds like it's worn out completely making some weird screeching and knocking noise, and what do you know, the bike doesn't break, I push both breaks all the way down and its still rolling, it was a really big purchase for me, and as I said I was really looking forward to it, but to say I'm disappointed is to say nothing, please do not buy it, I promise you its not the experience it's advertised to be. Also I must add, that after leaving this same exact comment on their website as a review for the bike, I got an email saying its been moderated and it can't be posted, so if you want to buy a bike from halfords do your own independent research, because it seems like they'll only post good reviews, so simply put, you can't trust Halfords”

Halfords 1 star review on 21st October 2021

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Posted 4 years ago

“Payed close to £1000 on a mountain bike that's had more problems than a bike that costs a quarter the price. I orederd it before Christmas as I wanted to get into mtb but upon arrival the bike was already broken. Front disk was bent, derailleur hanger was bent so It skipped gears, loose cassete and punctured tires. I've taken it into the shop to get serviced more times than I've rode the bike and every time they fix one thing they tamper with another so I come back next week. The bike is unsafe to ride and shouldn't be sold, unless you want to spend another £1000 fixing it don't buy a Carerra titan x.”

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Posted 4 years ago

“Why,( allegedly ) are Halfords drivers in Scotland being treated differently than their counterparts in England?Lower hourly rates of pay.No overtime rates,less holidays per year?? Same drivers who worked through this Pandemic,making Halfords millions.What could possibly be the reasons there is NO PARITY.It is the same company with drivers north and south doing the same jobs??”

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Posted 4 years ago

Halfords is rated 2.5 based on 1,396 reviews