Halfords Reviews

Name: Halfords
Address: -, - -, Worcestershire
Rating: 2.51

2.5 Rating 1,387 Reviews

37 %

of reviewers recommend Halfords

2.5

Based on 1,387 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 24%
Accurate And Undamaged Orders	Greater than 61%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	1.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Halfords:

The Halfords.com website having 10,000 easily easy to get to products, ranging from Sat Nav, In Car Technology, Bikes, Baby Child, Outdoor Leisure, Car Maintenance and Car Styling, the site also offers helpful advice and hints to help you to choose the right product for you. Our sole aftercare service is also available on chosen products bought online or kept for collection in store, including fitting services for car audio and child seats, free set up and demo for Sat Nav, bike checks and more.

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Email:

customer.services@halfords.co.uk

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Halfords 1 star review on 9th September 2025

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My car battery was apparently knackered. Took said car to Halfords, they checked their records and advised that, since they supplied and fitted battery, a guarantee was in place. Replaced and fitted on the spot. Brilliant and totally unexpected result.”

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Posted 7 years ago

“I purchased a new carseat from Halfords via their click and collect service. After contacting the customer service team they promised me that the store could double check the fit before I made the purchase to ensure it fit my car. However, when I went to collect the seat there was not seat on display to do this. I have to admit it is a little frustrating when you are told one thing, but the stores don't have that policy. Anyway, upon explaining the conversation (webchat; I saved the conversation). The team very kindly checked the seat size anyway, and provided exceptional customer service including carrying it all out to the car (they said they can not fit the car seat) for me because I am 35 weeks pregnant. It was nice not having to ask for the help. I found the staff on duty to be fantastic, friendly and very helpful ... which unfortunately is quite rare these days which is why I wanted to write a review. The store I visit was Halfords, Banbury.”

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Posted 7 years ago

“whenever go in the store I am made to feel welcome, and the staff are always t=ready to help. lots of reductions, and i usually save money shopping there.”

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Posted 7 years ago

“ordered bilstein shock absorbers advert states left and right also states fitted quantity 2 ,, you get 1 shock absorber for the price not a pair which they should be replaced in ,,very misleading advert and makes them very overpriced , wont use again”

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Posted 7 years ago

“Good range of products at a competitive price.”

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Posted 7 years ago

“Very easy to get the correct product for my car by using the instore interactive system.”

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Posted 7 years ago

“Helpful with my questions, and a good fitting service.”

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Posted 7 years ago

“purchased new sat nav from my local store barnstaple and purchase was made easy very freindly staff”

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Posted 7 years ago

“I was buying an expensive tool set for my husband. The guy I the shop was very happy to my silly question about what each tool could Do! Also I was very happy with the no quibble exchange for life policy”

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Posted 7 years ago

“Was really pleased with ease of ordering on line order ready within the hour wiper blades I purchased were fitted quickly staff really helpful”

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Posted 7 years ago

“Excellent deals on bikes and more recently bought an electric quad very happy”

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Posted 7 years ago

“Attended Halfords Waterlooville in December 2017 to purchase a 2 Din Radio for Xmas present and also purchased cables and paid for fitting to a 2003 Rover 75. Everything arrived Xmas week, give as present then prebooked for fitting on 4th January. Wrong cables and fascia arrived so fitting not completed. Stored worked hard in the following days to track down, what turned out to be non standard stock items by contacting the suppliers directly. Received call to say they think the now have all the correct items. In the time I was waiting for Halfords to sort out problems I had read on various forums that there were real issues getting the correct fascias etc. Anyway, went back to Halfords, they fitted the radio and did a fantastic job of placing everything, including the microphone, Aux cables and looked fantastic and professional and I appreciated the effort the store went to complete the fitting. As someone who as worked his way up in Retail over 30 years for a FT250 retailer I am totally aware of all aspects of Retail. Halfords Waterlooville set a standard that is sadly being lost by many retailers these days. Well done to the team for their tenacity”

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Posted 7 years ago

“Simon from Halfords in Rose Kiln Lane Reading did a great job fitting both dipped headlamp bulbs to my car today. Couldn’t have been more helpful. Restores your faith in human nature!”

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Posted 7 years ago

“Incompetent and expensive”

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Posted 7 years ago

“Incompetent and expensive ,avoid at all costs”

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Posted 7 years ago

“The whole experience was time consuming and frustrating as I couldn't easily identify what I needed. I spent many minutes reading through a list of different makes and models trying to find the components I needed. In the end I had to ask a salesperson. Who didn't know either. He then had to go outside and measure the component on my car before making a recommendation. The components were quite expensive compared to what I could find on line.”

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Posted 7 years ago

“Not impressed”

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Posted 7 years ago

“Poor service from Sheffield Kilner way purchased a britax isofix car seat online to be delivered to store, asked for it to be installed and checked and it felt like I was asking too much, might I add the time I went they wasn't busy and it's a good job I checked on fit finder to make sure it does as a lot of parents wouldn't not once did they double check to see if it did and I told the gentleman I wasn't paying for it until I know it does fit he rudely told me I had to install it to make sure I knew how to fair enough, he also told me i had to move my car which was parked bang outside the store to the disabled bay 2 spaces across and the young man he asked to install it and go through everything with me he was excellent apart from that poor to say you are a company that is specifically catered for bikes cars etc you should really be making sure you know what entails in selling a car seat and make sure everything is correct and right process is followed to say I use to work for a rival company in selling car seats it's a good job I know what to do as I said a lot of people Don't!”

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Posted 7 years ago

“Good customer services”

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Posted 7 years ago

“Halfords, loughborough. Spot on.”

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Posted 7 years ago

Halfords is rated 2.5 based on 1,387 reviews