Halfords Reviews

Name: Halfords
Address: -, - -, Worcestershire
Rating: 2.52

2.5 Rating 1,361 Reviews

37 %

of reviewers recommend Halfords

2.5

Based on 1,361 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 28%
Accurate And Undamaged Orders	Greater than 60%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	1.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Halfords:

The Halfords.com website having 10,000 easily easy to get to products, ranging from Sat Nav, In Car Technology, Bikes, Baby Child, Outdoor Leisure, Car Maintenance and Car Styling, the site also offers helpful advice and hints to help you to choose the right product for you. Our sole aftercare service is also available on chosen products bought online or kept for collection in store, including fitting services for car audio and child seats, free set up and demo for Sat Nav, bike checks and more.

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Email:

customer.services@halfords.co.uk

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Halfords 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

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“Rob & Josh at Ashbourne Halfords are excellent. They provide informed, unrushed, caring, genuinely interested customer service with real focus on solving product problems. Thank you”

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Posted 7 years ago

“I had reason to visit your store in Elgin today to replace and fit tail light bulb, this was done by a very patient and efficient young man named Michael although this was quite an awkward procedure but this was done to perfection by this obviously customer orientated young man he was chatty and explained everything he was doing, probably most times changing tail light bulb is a simple straight procedure but I can assure you this was not the case. Both my husband and I really appreciated the patience he took to complete the task.😁😁😁”

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Posted 7 years ago

“Every time I visit your branch at The Fort , Manchester I am impressed by the kindness , cheerfulness , efficiency and knowledge of every single member of staff . Today was no exception . I was served by Vader who could not have been more helpful .He was so pleasant and showed such refreshing passion for his job . I left the shop completely satisfied with the bike I had bought for my grandson and thoroughly uplifted by meeting such an inspiring young man .well done Halfords , The Fort”

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Posted 7 years ago

“Purchased 2 Halfords exodus roof mounted cycle carriers in August Used the product twice,and on the second occasion traveling home down the motorway one of the cycle wheel straps failed causing the bike to become insecure and rotating backwards smashing through the rear windscreen of the car. Fortunately there was only my vehicle involved at this time but it could of very easily been a different outcome. I no longer have the carriers as I returned both of them as I believe they are a Dangerous product,Halfords are refusing to pay the cost of the windscreen. After the incident I found one wheel strap to fail locking into position and the teeth slipping out causing a insecure load. I later found out that this product earlier on in the year had been recalled for a very similar defect if not the same but Halfords deny this. So been left with damaged car ,bike and lots of broken glass to clean up along with a hefty windscreen bill!”

Halfords 1 star review on 1st November 2017

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Posted 7 years ago

“Easy to use website,prompt email keeping you up to date with your purchase would use this site again”

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Posted 7 years ago

“Very helpful service by Jamie was excellent and he made my visit to halfords very pleasant experience thank you”

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Posted 7 years ago

“Great service very helpful would highly recommend”

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Posted 7 years ago

“Friendly knowable staff”

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Posted 7 years ago

“Went into store to look at dash cams for a new car I was buying. Assistant told me I could order and book on line to have it fitted.....so I booked it and paid. I went to the Stoke branch today and even though I’d booked and been given a time of 8-30am, they had no one to fit it. To cut a very long story short, I contacted Customer services who were less than helpful, just passing me from one person to another....getting nowhere and all of them blaming the fact that I’d booked on line. In the end I requested a refund.....we will see if I get one. But Service was terrible.”

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Posted 7 years ago

“Bought a turbo trainer which cost in excess of £200 purchase was made on line and by click and collect. Took advantage of interest free credit offer which is great as I now don't feel as though I'm paying for it. The website advised me to collect the item on the Monday after 4pm so I went to collect it showed the guys my email but the item had not arrived. They said it had been dispatched but not yet received they were extremely apologetic and with a little negotiation they offered to fit the trainer to the cassette on the bike. Not a job I could have done myself. There is normally a charge for this but the lad did it for free he also straightened a slight buckle in the rear wheel of the bike because of a slight inconvenience. Very pleasant and extremely accommodating. Cannot thank them enough fantastic team great service and very good priced deal when reviewed this product Halford had a good price with 11 months interest free credit.”

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Posted 7 years ago

“Always friendly custumers service.”

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Posted 7 years ago

“Good shops with a wide range of items for most DIY jobs on cars and motorbikes. Only negative is that I always feel that the store is understaffed as sometimes you cannot find a single employee.”

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Posted 7 years ago

“Website was easy to navigate and very well categorised with a great selection at reasonable prices”

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Posted 7 years ago

“The full service was ok but surprised. They asked three times to do the extra bits (Fuel stuff) and they were very pushy for me to repair the extras at Halfords. I got home, saw some dirt inside the car and oil spilled at the front of the car too. The manager apologised and didn't really care about the feedback concerning the pushy sales and the uncleanliness.”

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Posted 7 years ago

“Excellent service and great prices”

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Posted 7 years ago

“Brought a new ratchet from Halfords staff were very helpful in my choice”

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Posted 7 years ago

“Very friendly prompt service”

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Posted 7 years ago

“The truro branch that I recently visited are always helpful and polite .Unlike other stores they let my son who is disabled use there staff toilet ,a pleasure to find someone so understanding .Well done to the staff at the truro branch .”

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Posted 7 years ago

“Very speedy transaction.”

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Posted 7 years ago

“I bout a stop start battery for my DS4 which they said was the right one for my car as they looked it up on the computer .It was fitted i paid for it which was 154.38 pence.i have gone home the next day i have gone to car and started it up the next thing is i have light coming on the dash ever were , and i also have bulbs blowing ever were and then it comes up on the dash that there is a engine fault , coming up as battery fault.so i have stop the car and called a mate of mine so how came around with a snap on DI/KIT . we put this on too my car and started it.it came up that it was not the right battery because it was being charged to 127 per cent and it had done something too the BSI unit.so now i am not a happy man i have gone back too halford and i was told it was not there fault because the computer said it was the right one for the car it took me over two hours too get them to chance the battery for another one and get some money back.But i still have to get my bsi unit done”

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Posted 7 years ago

Halfords is rated 2.5 based on 1,361 reviews