Halfords Reviews

Name: Halfords
Address: -, - -, Worcestershire
Rating: 2.52

2.5 Rating 1,361 Reviews

37 %

of reviewers recommend Halfords

2.5

Based on 1,361 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 28%
Accurate And Undamaged Orders	Greater than 60%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	1.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Halfords:

The Halfords.com website having 10,000 easily easy to get to products, ranging from Sat Nav, In Car Technology, Bikes, Baby Child, Outdoor Leisure, Car Maintenance and Car Styling, the site also offers helpful advice and hints to help you to choose the right product for you. Our sole aftercare service is also available on chosen products bought online or kept for collection in store, including fitting services for car audio and child seats, free set up and demo for Sat Nav, bike checks and more.

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Email:

customer.services@halfords.co.uk

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Halfords 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Do not, under any circumstances buy a bike from this company. When they make a mistake whilst building the bike, which is not immediately visible at the time, they categorically refuse to admit blame. They blame the customer for the damage, even when you’ve paid them extra for a service plan, and had absolutely no need or desire to have made any adjustments to have caused the damage. Also, they don’t care if they supply the incorrect size bike, expecting someone to know if it’s correct from just sitting on a bike in the shop. Absolutely appalling customer service, who rely upon the disgruntled customer to not bother spending even money on taking them to court.”

Helpful Report

Posted 7 years ago

“Informative and helpful staff. Not pushy or after a sale, but wanted to ensure the best product for the job was identified.”

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Posted 7 years ago

“Very good web site excellent products polite and helpful staff.”

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Posted 7 years ago

“extremely friendly, helpful staff who are always willing to help”

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Posted 7 years ago

“we required a baby seat for our grandson not as easy as we thought until we visited Dumfries 0847 and was assisted by Laura who confidently gave us the information we really needed to get a baby seat to fit our car the one we checked out online only touched the back of the seat by 30% the one we purchased today is compatible with our car and the time she spent trying other seats and giving advice we really would recommend Laura she is an asset to your company and her knowledge is invaluable”

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Posted 7 years ago

“Supplied tools, paints, manuals, bike parts I needed quickly. Staff have always been helpful and polite.”

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Posted 7 years ago

“Recently bought two mountain bikes from Halfords. The guys there were very helpful and not pushy. They advised on the size of frame required for my height and essembled the bikes quickly. Would recommend buying a bike from the to anyone.”

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Posted 7 years ago

“Online order was ready and waiting as requested, pleasant and efficient service. In and out of the store in a blink of an eye. Thankyou!”

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Posted 7 years ago

“I ordered a Nextbase dashcam and had it fitted the same day (it took half an hour), and the wiring was concealed really well.”

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Posted 7 years ago

“I got the product I wanted”

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Posted 7 years ago

“amazing customer service”

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Posted 7 years ago

“nd all 3 provided exellent customer service”

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Posted 7 years ago

“You make shopping easy, your click and collect service is fantastic. I ordered a Halfords Advanced Socket Set after seeing it on offer on the website, ordered for collection to my local store (Hamilton) - and I received a call within 30 minutes advising me my order was ready, now that’s service!”

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Posted 7 years ago

“Weston-super-Mare cycle department did an excellent job with very friendly staff”

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Posted 7 years ago

“Although i understand marketing, and pricing, i was hoping that if i upgraded my headlight bulbs ( 6 x H7 )..ill benefit from the advertised " WEEKEND 33 " discount.But im disappointed with the bulbs not being within the promotional discount on the website!! Hence i only purchased one set for the low beam on my Mercedes...@ £18 for 2 with free side bulbs!!!! P.S...A car only has 2 side lights!!..;-) Great service from your staff though.”

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Posted 7 years ago

“Halfords were very helpful with the purchase of my new bike ready on time staff extremely helpful and friendly definately recomend them to friends and family.”

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Posted 7 years ago

“Bought a bike and was told a load of rubbish when I went to collect it ( they didn`t phone when they said they would ) I phoned them and was told it was ready ?? then had to wait until it was pdi `d . Took 45 minutes to get bike they said was ready !! - they are badly organised - they don't know how to work their systems ( if they have one ?? ) Foleshill Road Coventry branch - avoid if you can . Complained to the manager Josh who was useless , customer service is unknown to him . Don't buy from here . Poor service and organisation seems to be the norm here .”

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Posted 7 years ago

“Great range of products and they regularly offer 3 for 2 on the products I like to use.”

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Posted 7 years ago

“Visited my local Halford recently for a bulb, I had tried to change it myself but my hands are too big, went back in and they changed it for a small charge, quickly and efficiently and then offered to fill up my screen wash. Great service”

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Posted 7 years ago

“Provided good service and information on products to enable a positive purchase. Ty”

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Posted 7 years ago

Halfords is rated 2.5 based on 1,361 reviews