Halfords Reviews

Name: Halfords
Address: -, - -, Worcestershire
Rating: 2.52

2.5 Rating 1,361 Reviews

37 %

of reviewers recommend Halfords

2.5

Based on 1,361 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 28%
Accurate And Undamaged Orders	Greater than 60%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	1.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Halfords:

The Halfords.com website having 10,000 easily easy to get to products, ranging from Sat Nav, In Car Technology, Bikes, Baby Child, Outdoor Leisure, Car Maintenance and Car Styling, the site also offers helpful advice and hints to help you to choose the right product for you. Our sole aftercare service is also available on chosen products bought online or kept for collection in store, including fitting services for car audio and child seats, free set up and demo for Sat Nav, bike checks and more.

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Email:

customer.services@halfords.co.uk

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Halfords 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered click and collect but the product was delivered to the wrong store. However, manager sorted problem and allowed me to have the produce free of charge as a gesture of good will.”

Helpful Report

Posted 7 years ago

“""i walked into you branch in Bexhill today sept 6 2017 I wanted to buy a tom tom on entering the store I was looking with other customers at the tom toms I looked around for a sales person the only person I could find was on a till she said she would get someone .Iwaited talking to other customers and after about 10 minutes still no one but what annoyed me there was a lad in Halfords uniform chatting to the girl totally ignoring me .Idecided to leave and bought my tom tom from tescos who were great from start to finish I wont be going back to Halfords again”

Helpful Report

Posted 7 years ago

“I went in to the East Kilbride branch to purchase a 512gw Dash Cam and a hardware kit to get fitted when I approached the senior cashier she told me that I can't as the guy is off sick. I was left a little bemused and slowly walked out the store empty handed- now I would of apologised to the customer and offered the first available slot for fitting and I am not in retail. Poor customer service and lack of sufficient staff training.”

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Posted 7 years ago

“The service was quick however they did not explain that I could have a free demonstration of how to fit the car seat”

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Posted 7 years ago

“""i had mot at halfords llanelli before i took the car for mot i asked if the car failed mot was there a fee for re test i was told no but when the car failed i was quoterd 200pounds for work on car i thought wow thats well over the top for discs and pads i took it down to a mot center i mile down road had the work done for 110pounds phoned halfords for re test then informed there would be a charge of17 50 for re test so if u have them do the work on ur car there will no charge but u will pay theyer exessive highe pricess”

Helpful Report

Posted 7 years ago

“Fast checkout, friendly staff member on the till”

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Posted 7 years ago

“Cheap prices”

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Posted 7 years ago

“Quick easy and knowledgable service”

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Posted 7 years ago

“Speed repair and friendly staff”

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Posted 7 years ago

“Great product and service”

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Posted 7 years ago

“When the fitting on a dash cam failed it was replaced with no problem. Good customer service.”

Helpful Report

Posted 7 years ago

“Went in with the intention of purchasing a bike due to staff lack of knowledge and attitude left feeling very unhappy and went to independent cycle shop”

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Posted 7 years ago

“part in stock, reasonable price, just had to collect it”

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Posted 7 years ago

“Easy access for reserved items.”

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Posted 7 years ago

“All staff, especially a young person called Caolan was helpful and keen to resolve any difficulty.”

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Posted 7 years ago

“I recently purchased a Nextbase 512GW dashcam from Halfords and booked my car in for the camera to be hard wired into my cars fuse box. Looking on Halfords web site it said professionally installed and the cable would be supplied for 30 pounds. I was told it would take an hour so I returned after the hour and paid the 30 pounds. On returning to my car I noticed the camera was hanging down and the passenger side windscreen trim was loose, I also noticed the cable supplied with the camera was missing. I returned to the shop to enquire about the where abouts of the cable and was told it is used as part of the installation, I questioned this and was given a new plug in cable. I took the fuse box cover off to look at the cable installation only to find a plug in adaptor had been used and my original cable was plugged in and taped in place with insulation tape which I deem unacceptable. I phoned Halfords only to be told this was their standard procedure and I would have needed to purchase a Next base hard wiring kit for 20 pounds to do the job without using my original cable. I told them I was not happy but again was told that it was their procedure. I've decided to buy a Nextbase hard wire kit from another supplier and install it myself and will be reluctant to use Halfords ever again.”

Helpful Report

Posted 7 years ago

“Used their online service click and collect and was able to go to the store where my purchase was waiting for me.”

Helpful Report

Posted 7 years ago

“Got a great deal on two new tyres with a £20 Argos card”

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Posted 7 years ago

“Interested shop assistant in helping with choice of goods”

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Posted 7 years ago

“Needed a child car seat, staff very helpful & choice was excellent & competitive price. Recommend.”

Helpful Report

Posted 7 years ago

Halfords is rated 2.5 based on 1,361 reviews