Halfords Reviews

Name: Halfords
Address: -, - -, Worcestershire
Rating: 2.51

2.5 Rating 1,387 Reviews

37 %

of reviewers recommend Halfords

2.5

Based on 1,387 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 24%
Accurate And Undamaged Orders	Greater than 61%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	1.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Halfords:

The Halfords.com website having 10,000 easily easy to get to products, ranging from Sat Nav, In Car Technology, Bikes, Baby Child, Outdoor Leisure, Car Maintenance and Car Styling, the site also offers helpful advice and hints to help you to choose the right product for you. Our sole aftercare service is also available on chosen products bought online or kept for collection in store, including fitting services for car audio and child seats, free set up and demo for Sat Nav, bike checks and more.

Visit Website

Email:

customer.services@halfords.co.uk

Write Your review

Tell us how Halfords made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Halfords 1 star review on 9th September 2025

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service and great prices”

Helpful Report

Posted 8 years ago

“Brought a new ratchet from Halfords staff were very helpful in my choice”

Helpful Report

Posted 8 years ago

“Very friendly prompt service”

Helpful Report

Posted 8 years ago

“The truro branch that I recently visited are always helpful and polite .Unlike other stores they let my son who is disabled use there staff toilet ,a pleasure to find someone so understanding .Well done to the staff at the truro branch .”

Helpful Report

Posted 8 years ago

“Very speedy transaction.”

Helpful Report

Posted 8 years ago

“I bout a stop start battery for my DS4 which they said was the right one for my car as they looked it up on the computer .It was fitted i paid for it which was 154.38 pence.i have gone home the next day i have gone to car and started it up the next thing is i have light coming on the dash ever were , and i also have bulbs blowing ever were and then it comes up on the dash that there is a engine fault , coming up as battery fault.so i have stop the car and called a mate of mine so how came around with a snap on DI/KIT . we put this on too my car and started it.it came up that it was not the right battery because it was being charged to 127 per cent and it had done something too the BSI unit.so now i am not a happy man i have gone back too halford and i was told it was not there fault because the computer said it was the right one for the car it took me over two hours too get them to chance the battery for another one and get some money back.But i still have to get my bsi unit done”

Helpful Report

Posted 8 years ago

“Do not, under any circumstances buy a bike from this company. When they make a mistake whilst building the bike, which is not immediately visible at the time, they categorically refuse to admit blame. They blame the customer for the damage, even when you’ve paid them extra for a service plan, and had absolutely no need or desire to have made any adjustments to have caused the damage. Also, they don’t care if they supply the incorrect size bike, expecting someone to know if it’s correct from just sitting on a bike in the shop. Absolutely appalling customer service, who rely upon the disgruntled customer to not bother spending even money on taking them to court.”

Helpful Report

Posted 8 years ago

“Informative and helpful staff. Not pushy or after a sale, but wanted to ensure the best product for the job was identified.”

Helpful Report

Posted 8 years ago

“Very good web site excellent products polite and helpful staff.”

Helpful Report

Posted 8 years ago

“extremely friendly, helpful staff who are always willing to help”

Helpful Report

Posted 8 years ago

“we required a baby seat for our grandson not as easy as we thought until we visited Dumfries 0847 and was assisted by Laura who confidently gave us the information we really needed to get a baby seat to fit our car the one we checked out online only touched the back of the seat by 30% the one we purchased today is compatible with our car and the time she spent trying other seats and giving advice we really would recommend Laura she is an asset to your company and her knowledge is invaluable”

Helpful Report

Posted 8 years ago

“Supplied tools, paints, manuals, bike parts I needed quickly. Staff have always been helpful and polite.”

Helpful Report

Posted 8 years ago

“Recently bought two mountain bikes from Halfords. The guys there were very helpful and not pushy. They advised on the size of frame required for my height and essembled the bikes quickly. Would recommend buying a bike from the to anyone.”

Helpful Report

Posted 8 years ago

“Online order was ready and waiting as requested, pleasant and efficient service. In and out of the store in a blink of an eye. Thankyou!”

Helpful Report

Posted 8 years ago

“I ordered a Nextbase dashcam and had it fitted the same day (it took half an hour), and the wiring was concealed really well.”

Helpful Report

Posted 8 years ago

“I got the product I wanted”

Helpful Report

Posted 8 years ago

“amazing customer service”

Helpful Report

Posted 8 years ago

“nd all 3 provided exellent customer service”

Helpful Report

Posted 8 years ago

“You make shopping easy, your click and collect service is fantastic. I ordered a Halfords Advanced Socket Set after seeing it on offer on the website, ordered for collection to my local store (Hamilton) - and I received a call within 30 minutes advising me my order was ready, now that’s service!”

Helpful Report

Posted 8 years ago

“Weston-super-Mare cycle department did an excellent job with very friendly staff”

Helpful Report

Posted 8 years ago

Halfords is rated 2.5 based on 1,387 reviews